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Cox & Kings Reviews 1,194

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the well-organized holidays, highlighting the excellent itineraries and the overall smooth execution of their trips. The staff, particularly the tour guides, receive frequent commendations for their knowledge, helpfulness, and engaging personalities, often going above and beyond to enhance the travel experience. Reviewers also appreciate the quality of the accommodations, with many hotels described as excellent, comfortable, and well-located, contributing to a pleasant stay. However, some customers also noted issues with the service, including concerns about transport quality, with one reviewer experiencing an uncomfortable and underpowered minibus. There were also instances of dissatisfaction regarding communication, such as delayed ticket delivery and last-minute changes to itineraries, causing stress and undermining excitement for expensive holidays. A few people reported misunderstandings about group tours, finding themselves as the only participants, and encountering unhelpful local ground teams.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as amazing, incredible, and truly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Location

Clients share positive opinions on location, with many reviewers praising the comfortable and well-situated... See more

Service

Users describe ambiguous interactions with service, with some reviewers expressing significant stress and... See more

Quality

Reviewers mention positive feedback about quality, with many describing hotels, catering, and food as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no c... See more

Company replied

Rated 5 out of 5 stars

India - Golden Triangle & Shimla tour. Our first Cox&Kings experience was a brilliant introduction to India. The logistics were perfect and the tour manager/guide Prem was excellent. The tour started... See more

Company replied

Rated 5 out of 5 stars

A brilliantly put-together tour. It is very difficult to capture the contrasts of all the different parts of Chile in one trip but this did the job excellently. It is clear that over the years C&K... See more

Company replied

Rated 5 out of 5 stars

Thank you Cox & Kings for organising our dream safari trip to Kenya. It was perfect. Our safari guide, Joseph was brilliant. He was knowledgeable, informed, patient, funny and great company and nothi... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Uzbekistan- Heart of Asia tour

My recent Silk Road tour through Uzbekistan was absolutely fabulous, for many reasons. Alam, our Uzbek guide, was truly superb - extremely knowledgeable and impressive, alongside being very courteous, kind and helpful to each member of our group throughout the trip. The meals were great…varied, interesting, some rather unusual and often in superb locations, such as on rooftops of restaurants with incredible views, such as in Khiva, Bukhara and Samarkand. I loved every minute of the trip, even though the temperatures reached 35 degrees on some days and there were some long days travelling though the desert!
Thank you for a really wonderful, memorable trip and I would highly recommend Cox and Kings travel company, whom I booked the trip through.
I am now enthralled by the Silk Road history, spirituality, culture, art and geography and am enjoying the fascinating literature on the subject, such as Peter Frankopans recent book, The Silk Roads -A New History of the World.

April 18, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs McLean,

Thank you for sharing your feedback with us, following your recent trip to Uzbekistan.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Brilliant holiday to South America

Brilliant holiday to South America. I would recommend this to anybody wishing to dip their toe into this fascinating region.

April 22, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr O'Neill,

Thank you for sharing your feedback with us, following your recent trip to South America.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

A well organised, varied but full on trip.

A well organised if rather full on trip around the whole island of Taiwan. Lots of local colour, friendly people and good food. Varied sightseeing, including atmospheric temples, beautiful lakes ,forests and stunning mountain scenery. Good value for money, though long flights (direct) and I would recommend upgrading seats if possible. We travelled round on a comfortable, spacious coach, with regular stops. Our guide was knowledgeable and enthusiastic. Taiwan is a very clean country with many modern features. Reasonable value and well worth a trip.

April 18, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr De Graeve,

Thank you for sharing your feedback with us, following your recent trip to Taiwan, I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Unforgetable!

I am known to be somewhat of a needy and difficult - I tend to point out what is wrong But fantastically there was simply nothing to complain about regarding my recent tour to Uzbekistan. It was marvellous! This was the best tour I have had in years, and I go on long-distance tours every few months. The program was wonderfully planned, the tour manager - an art historian by the name of Diana Driscoll, never stopped feeding us amazing information. I learnt so much. Our local guide, Babur, was superb. The small size of the group made a big difference - it gave us a chance to concentrate on the history and the art, not on endless toilet breaks, which is usually what you get with larger groups.
The hotels were chosen brilliantly. They were all in central locations of the places that we stayed in, comfortable, and with good breakfasts. But the most important thing was the country itself - it's astounding!

April 4, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Bromley,

Thank you for sharing your feedback with us, following your recent trip to Uzbekistan.

I am glad you had such an enjoyable trip and your comments have been passed on to the relevant members of staff so that credit can be given where it is clearly due.

We would like to thank you for choosing Cox & Kings on this occasion.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Rajesthan tour

Tour was great, guides on whole were excellent. Udaipur: we felt we should have done palace tour first rather than boat trip as palace tour was extremely busy ( too much so); Deogarh was lovely and nice to have quieter town to walk through & added bonus to have tea with BB; Jodhpur.. excellent ; Bikaner - guide was pushy , also took us on a “sunset high tea”. We left a fantastic hotel to watch the sunset from a sand dune, & then were given chicken nuggets and chips. We weren’t able to use the hotel facilities/ pool or enjoy the restaurant due to timings. Very disappointing ! Guide at Agra was brilliant.. good English & informative. Had a great trip, although exhausting and we needed a few more rest afternoons 😀

February 13, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Loescher,

Thank you for sharing your feedback with us, following your recent trip to India. I am glad you had an enjoyable trip.

We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Just back from a busy trip across South America

Just back from a busy trip across South America incorporating Brazil, Argentina, Bolivia and Peru.
What a fantastic trip and a rollercoaster view of the top sights in South America.
A number of early morning starts and lots of flights involved but very strong guides to look after us.
Sandra In Buenos Aires was exceptional as was Laticia and helped to make it a memorable holiday. The hotels were generally of a very high standard
We loved the holiday and Mari on the booking side could not have been more helpful.
A busy but fantastic holiday.

April 3, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Bergin,

Thank you for taking the time to share your comments with us following your trip to South America. I am glad you had such an enjoyable trip.

Your comments have been passed on to the relevant members of staff here in the UK along with our partners in destination so that credit can be given where it is clearly due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Just back from a Cox and Kings Holiday…

Just back from a Cox and Kings Holiday -“Japan’s Cultural Treasures”. A varied and enjoyable trip. Well planned and attention to detail ++.
A delightful and knowledgeable guide who steered us round railway stations and got us on and off bullet trains etc. Strong winds delayed one of our railway journeys which meant we missed out on the scheduled tea ceremony. The company were very generous to compensate us with a group dinner.
Have already recommended this trip to friends.

April 7, 2025
Unprompted review
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Reply from Cox & Kings

Dear Dr Main,

Thank you for sharing your feedback with us, following your recent trip to Japan.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Very responsive to my enquiry and…

Very responsive to my enquiry and adapted the itinerary to meet our requirements (minimising internal flights, backtracking on the route and hotel choices).

March 14, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Brown,

Thank you for sharing your feedback with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Fantastic tailor made holiday

Fantastic tailor made holiday, everything went perfectly and we had the most wonderful time.

February 17, 2025
Unprompted review
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Reply from Cox & Kings

Dear Hilary,

Thank you for sharing your comments, I am glad you had a wonderful holiday.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Happy booking experience

I have used C & K in the past and have always been happy, so had no hesitation with booking a group tour. Once again their team was friendly and professional and the paperwork/itinerary that followed was as expected.

March 3, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Bishop,

Thank you for taking the time to share your comments following your recent booking with us.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

I did this as a private tour and…

I did this as a private tour and everything went to plan. The scenery as you travel from Amritsar to Shimla is stunning. Highlights were the Golden Temple in Amritsar and the border ceremony; the Tibetan Settlement; the festival at the Tashijong Monastery and as ever in India, the friendliness of the people.
I was glad that I upgraded to the Oberoi Wildflower hall in Shimla where I especially enjoyed the hotel's nature walk through the forest and the history talk.

April 1, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Haig,

Thank you for sharing your comments, following your recent trip to India with us. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Memorable Egyptian holiday

I was incredibly fortunate in having Sher work with me to plan our recent trip to Egypt. From beginning to end he went out of his way to make sure we had a memorable holiday and when issues arose he dealt with them swiftly and efficiently, always keeping me updated. There was no anxiety in having to chase an agent for a response, he was always on it.
Our boat, the Nile Sanctuary, was fantastic, with delicious food and staff who went out of their way to make sure all our needs were catered for.
We had an excellent guide in Amr and the Cox & Kings agents on the ground were very efficient. Everything was meticulously planned and it was so reassuring to have them on hand, especially when trying to navigate the challenges of travelling with EgyptAir which required some last minute changes to our schedule. However, we ended up with a better itinerary and that is all thanks to Sher's considerable efforts. He will be my first point of contact when planning any future trips!

February 26, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Goodchild,

Thank you for sharing your feedback, following your recent trip to Egypt with us. Your comments have been shared with Sher and the relevant staff members as it's always lovely for them to hear and receive such kind feedback.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Private tour Mexico

My husband and I booked a private tour for two weeks based on the group tour , with some alterations.
No problem arranging the trip.
A problem arose when we flew to Oaxaca in the morning where we had arranged for a walking tour in the afternoon. There was no information at the hotel what time this would take place. The phone number for the local agent was invalid,so we contacted the National call number we had been given who were very efficient. However , it seemed nothing had been arranged and we had to wait for two hours for an emergency guide. Likewise for the tour to Monte Alban the following morning nothing seemed to be arranged . So again we contacted the National number and many , many, many texts and phone calls later established
the next days tour.
The rest of the tour went as planned and all guides were good as was accomodation.

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good choice of luxury experiences

Good choice of luxury experiences and most (if not all) can be customised. We chose to upgrade flights and accommodation but the rest is organised for us by Cox & Kings.

April 9, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Dolman,

Thank you for sharing your feedback with us following your recent booking.

We would like to thank you for booking with Cox & Kings on this occasion.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great service

Its great to speak to someone who can answer your questions without reference. Professional company

February 27, 2025
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for taking the time to share your comments with us. We would like to thank you for choosing Cox & Kings on this occasion.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Very helpful on the phone

Very helpful on the phone. Everything made clear and simple.

March 3, 2025
Unprompted review
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Reply from Cox & Kings

Dear Judith Webb,

Thank you for sharing your feedback with us.

We would like to thank you for choosing Cox & Kings on this occasion.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Our guide Kavi was fantastic

Our guide Kavi was fantastic, and so knowledgeable. The driver was quite amazing as we were in a small van on very narrow windy roads which often had hairpin turns. He made us all feel safe. We loved the visits to different relgious centers: Sikhism, Tibetan Buddhism and Hindu.

March 3, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Hardy,

Thank you for taking the time to share your feedback following your trip to India. I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

A fabulous holiday that truly surpassed our expectations!

The highlights of our holiday:
* Pre-holiday support with visas - really helpful.
* Prem, our tour guide, was BRILLIANT! I cannot speak highly enough of him - his ability to manage the group, his humour, his knowledge and his patience were all excellent.
* Transfers, trains, bus, drivers, local guides and flights were very good indeed.
* The Meridien, The Clark's Shiraz, The Taj Chandigargh were excellent hotels.
* Visiting Gandhi's cremation site was humbling and moving.
* Obviously, the visits to The Taj and The Baby Taj, The Red Fort, Fatehpur Sikri, Chand Baori Stepwell, Jakhu Temple and Viceregal Lodge were all excellent.
* Ramgarh Lodge was truly one of the highlights. Staying here was just fabulous.
* The Toy Train journey was superb, and the scenery spectacular.
* The additional day's activities on 03.03.25 were most welcome and really well-planned.

So, in all, an absolutely brilliant holiday! Many thanks to all the Cox & Kings team.

February 21, 2025
Unprompted review
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Reply from Cox & Kings

Dear Ms Tracey,

Thank you for sharing your feedback with, following your recent trip to India with us.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Amazing Exotic India Trip

This was both my first solo trip and visit to India, on all levels the trip exceeded expectation. The tour was amazing and although busy, with some longer travel days it was absolutely worth it to experience the chaos and colour of India.
Our guide was excellent. He was both knowledgeable about the many sites we visited as well as ensuring all in the group were well looked after throughout. There was one hiccup along the way as the hotel in Jaipur was somewhat below par. Our guide dealt with this very well as did the Abercrombie and Kent representative who was on site with a short time to deal with the groups concerns.
I would have no hesitation in booking with Cox and King in the future and in travelling solo once again.

February 20, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Reilly,

Thank you for taking the time to share your comments with us following your trip to India. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Our group tour with Cox & Kings was both interesting and very enjoyable

Our group tour with Cox & Kings was interesting and gave us the opportunity to see many different places across Mexico. The other travellers were good company and our guide was both knowledgeable and entertaining.

February 7, 2025
Unprompted review
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Reply from Cox & Kings

Dear Deborah,

Thank you for taking the time to share your comments with us following your trip to Mexico. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland



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