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Cox & Kings Reviews 1,195

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the well-organized holidays, highlighting the excellent itineraries and the overall smooth execution of their trips. The staff, particularly the tour guides, receive frequent commendations for their knowledge, helpfulness, and engaging personalities, often going above and beyond to enhance the travel experience. Reviewers also appreciate the quality of the accommodations, with many hotels described as excellent, comfortable, and well-located, contributing to a pleasant stay. However, some customers also noted issues with the service, including concerns about transport quality, with one reviewer experiencing an uncomfortable and underpowered minibus. There were also instances of dissatisfaction regarding communication, such as delayed ticket delivery and last-minute changes to itineraries, causing stress and undermining excitement for expensive holidays. A few people reported misunderstandings about group tours, finding themselves as the only participants, and encountering unhelpful local ground teams.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as amazing, incredible, and truly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Location

Clients share positive opinions on location, with many reviewers praising the comfortable and well-situated... See more

Service

Users describe ambiguous interactions with service, with some reviewers expressing significant stress and... See more

Quality

Reviewers mention positive feedback about quality, with many describing hotels, catering, and food as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no c... See more

Company replied

Rated 5 out of 5 stars

India - Golden Triangle & Shimla tour. Our first Cox&Kings experience was a brilliant introduction to India. The logistics were perfect and the tour manager/guide Prem was excellent. The tour started... See more

Company replied

Rated 5 out of 5 stars

A brilliantly put-together tour. It is very difficult to capture the contrasts of all the different parts of Chile in one trip but this did the job excellently. It is clear that over the years C&K... See more

Company replied

Rated 5 out of 5 stars

Thank you Cox & Kings for organising our dream safari trip to Kenya. It was perfect. Our safari guide, Joseph was brilliant. He was knowledgeable, informed, patient, funny and great company and nothi... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Passage through Rajasthan

We had a wonderful escorted tour of Rajasthan that far exceeded our expectations. The level of organisation was second to none and we felt very well looked after both before the trip and throughout

January 23, 2025
Unprompted review
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Reply from Cox & Kings

Dear Dr Rogers,

Thank you for sharing your feedback with us, following your recent trip to India. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Splendid Splendours Tour to South America

Just returned from a cracking tour of South America organised by Cox & Kings. A neatly-paced, small group canter around Chile, Argentina and Brazil, taking in all the important sights at the end of the world and one of the seven wonders of the world. Transportation, hospitality and guiding all smooth and effective. Indeed a couple of the guides were truly world class. One hotel was below par, but the 6 others more than made up for it.

February 9, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Coward,

Thank you for taking the time to share your comments with us following your trip to South America. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great tour of Patagonia

Great tour , well planned and organised well worth a visit. Top class Tour manager in Sandra if you have her on your tour you will be looked after from start to finish, she made the tour go smoothly all flight/hotel/trip bookings all taken care of before hand.

January 16, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Barrett,

Thank you for sharing your feedback, following your recent trip to Patagonia with us.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff so that credit can be given where it is clearly due.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Excellent tour of Costa Rica.

Well organised programme packed full of interesting experiences, with a superb tour leader, which gave us a real feeling for the beauty and variety of Costa Rica. As a group we bonded really well and we enjoyed many memorable experiences which we will remember for a long time.

January 23, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Trice,

Thank you for taking the time to share your comments with us following your trip to Costa Rica. I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Costa Rica Trip. Excellent organisation

Excellent organisation. Everything went to plan. Our guide’s vast knowledge of wild life made the holiday. We saw 101 species of birds and many reptiles and mammals. I would definitely travel with Cox and Kings again.

January 16, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Hayes,

Thank you for sharing your feedback with us, following your recent trip to Costa Rica.

I am glad you had such an enjoyable trip. We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Excellent trips

I’ve been away with C&K twice in the past few years and already got another trip planned this year.
The standard of trip, the hotels and guides are always very good. I really enjoy the itinerary’s which takes the hassle out of booking each element myself.
The group sizes are always just right, for me too. Travelling on your own can be daunting. But I am so pleased I did, I’ve visited places I’d never have gone to alone. Peru & Jordan, with Mexico to come.

October 1, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Wiffen,

Thank you for sharing your feedback with us.

I am glad you have had such enjoyable trips and I do hope that you enjoy your time in Mexico.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Excellent customer service

January 6, 2025
Unprompted review
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Reply from Cox & Kings

Dear Ms Parry,

Thank you for sharing your comments.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 1 out of 5 stars

Called the yesterday was told they were…

Called the yesterday was told they were very busy and that I should have to wait a week

January 20, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mr Grosvenor,

I am sincerely sorry that you have had a negative experience when trying to call us. I have asked or Sales Manager to review all calls inbound so we can establish what has happened here, however, we have been unable to locate your call.

Could you please contact me urgently - epugh@abercrombiekent.co.uk with your details so I can investigate this further.

Many Thanks in advance
Emma Pugh
Guest Relations & Compliance Manager

Rated 5 out of 5 stars

Excellent tour of South America highlights

Our trip was a combination of the small group Splendours of Chile trip followed by a private tour through Argentina and Brazil. Paula, our guide in Chile, was superb and everything went very smoothly. The sights we saw from the desert down to Patagonia were amazing and Paula's knowledge and enthusiasm really added to the whole experience.
The rest of our trip was very well organised with helpful, friendly guides meeting us at each destination. The Perito Merino glacier and the Iguazu Falls were highlights. Leonardo, our guide in Rio de Janeiro, went out of his way to make sure we got the most out of our visit to his city. The only disappointment of the whole trip was the cooking experience in Rio which left us both feeling unwell due to the heat.
Overall, an amazing experience and we would definitely recommend David at Cox and Kings for organising it for us.

November 3, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Wright,

Thank you for taking the time to share your comments with us following your trip to South America. I am glad you had such an enjoyable trip.

Your feedback has been shared with the relevant team members here in the UK and have also been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Central America group tour

Enjoyable well organised tour through Central America, the only downside was that some of the transport (i.e. private buses) were too small and uncomfortable for the long journeys and that some of the local guides could have been better at communicating.

November 14, 2024
Unprompted review
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Reply from Cox & Kings

Dear Brian,

Thank you for sharing your feedback with us, following your recent trip to Central America.

We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Fantastic 18 days in Peru, Chile and Argentina

Cox and Kings (Jo McCreery) did a great job customising our tour so that we got just enough time in each location focusing on the things we most wanted to see and do. A really enjoyable trip all round but EcoCamp Patagonia was the highlight for us - our base for hiking over three days in Torres Del Paine National Park. The guides were fantastic and the group we were part of got on really well together. The camp is in such a beautiful place and the pods were superb.

November 10, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Lister,

Thank you for sharing your comments with us, following your recent trip to South America. Your kind feedback has been shared with Jo.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Well organised private tour

November 7, 2024
Unprompted review
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Reply from Cox & Kings

Good afternoon,

Thank you for sharing your feedback.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 1 out of 5 stars

Misleading itinerary - disappointing passage through Rajesthan

I booked my trip based on superb C&K 2018 holiday in Peru, the route and boutique palace hotels. Weeks prior to departure, they notified 3 hotel changes. One downgrade to a character hotel, which had poor room security, cold water and a broken cash machine. At here view is that a £5-10 discount to enable me to retain some currency was adequate compensation for this. Two were changed to bland corporate boxes, apparently as those planned were taken over by weddings. This we found not to be correct by guests staying there and searching room availability.
A jeep dune drive was in fact a jeep drive to the edge of the city to a pile of sand in a field. Optional cooking lesson was a demonstration, and blocking printing/star gazing not available due to hotel changes.
C&K asked for feedback and their defensive response to comments was that they arranged drinks/nibbles at a C&K employees house, a cheap scarf and theatre show (simply shocking and dragging out 45m). Oh and a 5% discount from my next C&K holiday ????????
India did not fail to disappoint, but the experience was significantly reduced by the above changes and misleading activities. I seriously wish I had not relied on my previous experience with C&K. Standards have dropped and I shall never trust them again

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Nov 2024 Madagascar Wildlife Adventure

Nov 2024 Madagascar Wildlife Adventure

Fabulous tour. Hotels and food were excellent. I have to mention our tour guide Tsoa who looked after us so well with endless patience and knowledge in answering all our questions. Also a special mention to our driver George who safely navigated what are terrible road conditions at times. A trip of a lifetime with my daughter making lasting memories.

November 9, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Bryant,

Thank you for taking the time to share your comments with us following your trip to Madagascar and I am glad you had such an enjoyable trip.

Your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback .

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Amazing tour

Great organisation, full on tour, dedicated team, using guides that are very professional, the whole package from hotels, connections, guided tours are exceptional

December 3, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Davies,

Thank you for taking the time to share your comments with us following your trip to South America.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

South America tour - fabulous

We had the most amazing time on our South America tour.
We did the 18 night tour starting in Lima, visiting Sacred valley, Machu Pichu, Cusco, Lake Titicaca, Le Paz, Iguazu falls, Buenos Aires, Rio de Janeiro
Itinerary was busy but the guides worked so hard to ensure that we got the most out of our visit. As always with travel we encounter some delays and a few small itinerary changes. These were on the whole dealt with brilliantly.
There was only one guide who seemed determined to ensure that we did absolutely everything on the list even when the group kept insisting that they were tired, cold and hungry and wanted to finish up. Also, in hindsight we would have been better to have visited the larger set of floating islands on the Peruvian side rather than the 3 hour hydrofoil journey to the Bolivian side. Perhaps one for the Company to look into for future tours?!
In contrast our last guide in Rio, Letitia was good fun and ensured each and everyone of us was looked after and having the best experience.
Best bits for me were Iguazu, the Belmond express to Puno and Cusco

November 13, 2024
Unprompted review
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Reply from Cox & Kings

Dear Ms Gaudion,

Thank you for sharing your feedback with us, following your recent trip to South America. I am glad you had an enjoyable trip. We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Thoroughly enjoyed our South African tour

Couldn’t be more happy with our tour of South Africa. Very well organised, excellent tour guide and good choice of accommodation especially the game lodge.

November 21, 2024
Unprompted review
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Reply from Cox & Kings

Dear Marian,

Thank you for sharing your feedback with us, following your recent trip to South Africa.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Booking …

Bianca has been dealing with me very promptly and in a lovely friendly manner. If the forthcoming trip is as good as she is then I’m not worried.

January 2, 2025
Unprompted review
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Reply from Cox & Kings

Dear Mrs Craig,

Thank you for taking the time to share your comments with us following your recent booking. Your wonderful feedback has been shared with the relevant team, including Bianca.

We would like to thank you for booking with Cox & Kings.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Well organised trip with a lovely group…

Well organised trip with a lovely group of people. Hotels were brilliant and iguazu falls was so special. Loved the hotel so close to the falls. Guides we’re all informative and we would definitely book again with this company’s

November 21, 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Binesh,

Thank you for sharing your feedback with us. I am glad you had an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great Tour of Chile, Argentina and Brazil

Fairly reasonable cost
Good communications prior to leaving
Excellent tour with a great guide in Patagonia
Everything happened as stated in the tour itinerary
Nice hotels
All in all a good experience

November 27, 2024
Unprompted review
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Reply from Cox & Kings

Dear Bruce,

Thank you for sharing your feedback with us, following your recent trip to South America.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

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