I’ve said my review
Reply from Cozey
Hi Shirley,
Thank you again for all the time and care you’ve put into this process. We genuinely appreciate your patience and transparency.
We want to confirm that there’s no need to return the original covers. Your replacements have been fully processed, and you’re welcome to keep or repurpose the snagged ones however you like. We hope this helps ease some of the stress, especially as you prepare to welcome your new baby.
As for the rug mat, we understand how frustrating it must have been to be asked for more photos. Our intention was simply to better understand the issue since the original images didn’t clearly show the raised area. That said, we recognize the effort you made, and we’re glad we moved ahead with a full replacement to make things right.
Because our rugs and mats are covered under warranty as full sets, individual tiles can’t be replaced on their own. That’s why a complete set was sent. Your return will be arranged as a pickup, so there’s no need to make a trip. We hope that adds a bit of ease at such a busy time.
We also understand your concerns about how your experience compared to others. While different cases may vary based on product type or timeline, your feedback is incredibly valuable and we’re reviewing this closely to improve how we communicate.
We hope the gesture of goodwill helps bridge the gap between your expectations and the experience you had. We’ll be following up with an email to make sure everything is clear and that you have what you need going forward.
We’re here for you, and while things haven’t been perfect, your satisfaction means a great deal to us.