Absolute disaster and Nightmare! I would not recommend buying anything from this company. Customer service is absolutely terrible with no communication. I had ordered the Coach on Dec 16 2025 and it is Jan 7, 2026 and i still do not have a couch. Cozey uses a 3rd party company for their transportation and getting answers is like pulling teeth. Originally the Cozey website "track my order" was to be delivered Dec 31, 2025 and with an outrageous window of 9 am to 9pm (how is anyone to schedule their day is beyond me, but i was excited for a new couch so i stayed home all day and night on NYE..with no delivery or updates. Jan 1,2025 of course a holiday (no delivery), Jan 2 i called the driver with clear instructions, texted him those same instruction and gave him my cell (if their were any issues to call me asap). I driver waited 5 mins (as security was on Patrol around my building), i also gave the driver my buzzer code and driver left. It has been 1 whole week and i still have no update on an ETA for delivery. I am the phone having to call customer service everyday morning and night to get an update so i can be prepared for the delivery. And yet every single day, they advised me the whole team including management is working diligently on my order. Still no answer. I gave them my cell number and email , with a promise they will update me regardless if there is a ETA or not. You think i got an update...at this point its comical. Not 1 manager, supervisor or escalation contact has reach out once. I am really trying to wrap my head around how it takes 5 full days to get just a basic delivery date. And even when i asked about the refund process, they stated it would not be reflected in my account approx. 2 weeks minimum, after GOBOLT returns the product and Cozey reviews the product. 3 different websites with 3 different delivery ETAs, Shake My Head. I cant say Please save yourself the headaches and buy furniture from somewhere else.
Reply from Cozey
Hi Dawid,
Thank you for continuing to share your experience. We're very sorry for the frustration and inconvenience you've been dealing with. You placed your order with clear expectations and excitement, and instead you've had to manage delays and a lack of consistent updates. That should never fall on you as the customer.
When you reached out to us on Saturday, we contacted GoBolt right away to request an update. They informed us they are still working to reschedule your delivery, but at this point, a clear delivery date should have been provided. It's our responsibility to keep you informed, and we sincerely regret that you haven't received the communication you deserve.
We also understand how difficult it is to plan your day around a broad delivery window of 9 a.m. to 9 p.m., especially when updates from the carrier are unclear or delayed. While this is the standard for our free delivery option, we know it's not practical for everyone. Although we offer a scheduled delivery service with a smaller time frame and in-unit delivery, we recognize this does not excuse the lack of follow-through with your current experience.
Now that your case has been escalated to our operations team, they are working directly with GoBolt to secure a delivery time that works for you. You’ve already waited too long, and we are committed to making sure the rest of this process is handled properly.
Thank you again for your patience and persistence. We truly want to make this right for you.