Buyer beware!! I was so excited for my couch as all the influencers were advertising it as being so comfortable. Honestly this is a terrible couch. It is comfy at first but then is misshaped and lumpy. The material is the seat covers is very cheap and pills very easy. I have only had it for one year and it looks like it’s old and dirty from the pilling. I would advise anyone from trying to purchase this couch. I’ve had cheaper couches from big box stores that lasted wayyyy longer than this. DO NOT BUY
Reply from Cozey
Hi Jessy,
Thank you for taking the time to share your experience. We're truly sorry to hear how disappointed you've been with your sofa. We understand how frustrating it is when something you've invested in doesn't meet your expectations.
Pilling is a natural characteristic that can develop over time with regular use, even on tightly woven performance fabrics. It happens when loose fibers from the fabric and everyday items like clothing rub together, creating small pills on the surface. While this doesn't affect the durability or performance of the fabric, we completely understand that it can impact the look of your sofa. A fabric shaver is generally the best way to gently remove these surface fibers and refresh the fabric's appearance.
That said, we understand this may not feel like the solution you were hoping for. We'd really appreciate the opportunity to make things right. A member of our team has reached out to discuss the next steps and see how we can help improve your experience.
Thank you again for bringing this to our attention. We appreciate the opportunity to help.