10/10 love that’s it’s Canadian and the Customer Service has been great- highly recommend.
Delivery: 5
Materials: 5
Quality: 5
Value for money: 5
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I am extremely disappointed with my experience with Cozey. We placed our order on November 18, knowing that the delivery window was already very long (December 10–30). Shortly after, we received an update saying the rug would ship earlier, between December 4–8, which was great news. However, we never received any shipping confirmation or tracking information. On December 9, I had to contact customer service myself to find out where my order was. I was told that, for an unknown reason, the shipment had been pushed back to December 19. Today is December 30, and I still have no rug, no shipping notification, no tracking number, and no follow-up from the company. To make matters worse, my online account still incorrectly shows that the rug was shipped between December 4–8. Delays can happen, but silence and inaccurate information are not acceptable. I am extremely disappointed in Cozey.
Delivery: 1
Materials: 1
Quality: 1
Value for money: 1
Reply from Cozey
Hi Elizabeth,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and disappointment you’ve felt, you’re absolutely right to expect more from us.
When delays happen, it's our responsibility to communicate clearly and consistently, and in your case, that didn’t happen. While we initially shared that your rug might ship earlier than expected, we should have followed up with another update when that timeline changed again. That lack of communication only added to the inconvenience, and for that, we sincerely apologize.
We’ve reached out to you directly via email with an update, your rug is now expected to ship shortly after January 2nd due to further delays with the incoming stock. We’ll continue to keep you informed and follow up to ensure you receive your order and support in a timely manner.