We ordered this couch Dec. 10 from the Vancouver store location and we were told the couch would be coming from the local warehouse and arrive within a week or two maximum. It's been a month and we still don't have a couch. The couch was shipped from 5 provinces away and every day for the past week we've been told the couch is out for delivery so we've been stuck waiting at home. Cozey has offered no accountability on the timeline they promised, no compensation for the inconvenience, and seem to have no authority over the 1-star rated shipping company they use (Canpar). I would not recommend ordering from Cozey. Everyone else has figured out how to accurately track inventory, go with literally any other company instead.
Reply from Cozey
Hi Véronique,
We’re truly sorry for the frustration and disruption this delay has caused.
We completely understand how difficult it is to plan around an expected delivery timeline and then be left waiting without clear or reliable updates, especially when this resulted in you being without a sofa for an extended period. That’s not the experience we want for our customers.
Due to limited inventory availability at the local warehouse, your order was fulfilled from another location, which unfortunately extended transit time. That said, we recognize that the delivery expectations and communication around this fell short, particularly with the repeated “out for delivery” updates from the carrier, and we take responsibility for that.
Our team is currently in direct communication with you by email and is actively following up with the carrier to provide clearer updates and ensure this delivery is completed as quickly as possible. We remain committed to keeping you informed and seeing this through to resolution.
Your feedback has been shared internally, as it highlights areas where we need to improve, including inventory transparency, delivery timelines, and coordination with our delivery partners.
We appreciate you bringing this to our attention and regret that your experience hasn’t met the standard we strive for. We’re focused on resolving this and supporting you directly.