Before purchasing the sofa and ottoman I ordered the free fabric swatches. I was very impressed with the colour selection, texture and outlined differences of each swatch. I called customer service t... See more
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The couch is a dream, delivery was smooth and I love the colour (Sesame). The only negative is the fabric is not resilient to cat nails. I have had to cover with throw blankets so that my cat doesn't... See more
The sofa bed set is of great quality. I always wanted a ferm cushioned sofa. I only gave it 4 stars because the metals joints were not in the correct order. I had to take them apart and reinstall them... See more
What a wonderful experience! The sofa is amazing and the customer service even better. Had an issue with one of the legs and no hassle replacement! Neptune is a firm sofa so if you’re using for... See more
Company details
- #7 of 12 best companies in Furniture Store
- #1 of 2 best companies in Furniture Accessories
- #1 of 2 best companies in Living Room Furniture Store
- #2 of 4 best companies in Outdoor Furniture Store
- #1 of 2 best companies in Sofa Store
Written by the company
Modern living made simple for you. Have you ever waited months to get a sofa that doesn’t even fit through your door? We've made furniture more convenient for you by continuously introducing innovative solutions to this common problem. Our designs are simple, easy to assemble, ship quickly – and for free – in courier-sized boxes, and adapt to your changing needs over time. We are committed to provide you with a delightful furniture shopping experience. In doing so, we work tirelessly to bring you thoughtfully designed products for your modern lifestyle, with world-class customer service.
Contact info
4.3
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Luna sofa we ordered 5 seater
Luna sofa we ordered 5 seater - they missed connector plates and we wait for 2 weeks to get it. Later we got and we try to assemble it - back seat and arm is not align. Then they will send another 5 base seats and now nothing is aligned. Its been 4 weeks and still same - no sofa has been assemble. Totally garbage.
May 13, 2026
Reply from Cozey
Hi Kunal, We’re very sorry to hear about your experience, we completely understand how frustrating it must be to deal with repeated issues over several weeks, especially when you’ve been unable to fully assemble your sofa.
After reviewing your case, it appears the issue is related to a manufacturing defect affecting some of the backrests and one of the arms, where the alignment points are not properly matching the seat bases. We recognize how disappointing this is, especially after already dealing with missing parts earlier on.
A replacement order has already been placed for the affected components, and a member of our team has spoken with you today to walk through the next steps.
We truly appreciate your patience throughout this process, and we are committed to resolving this so you can finally assemble your sofa and enjoy it as you should have from the start.
Beautiful rug
The delivery was on time, the rug colors and fabric are great! The rug is beautiful, but I noticed it’s slightly bigger than the foam base, so the edges don’t always align perfectly and can look a bit uneven. I tried adjusting it, but one side still looks a little flat without full foam coverage.
May 6, 2026
Easy
Easy. Everything is easy and product is good quality. Ordering, delivery and returns all easy
May 6, 2026
Frustrating order & delivery but I love my couch
I love my couch from Cozey, but the delivery experience was extremely frustrating. Living in Burnaby, I was surprised there was no scheduled delivery or white glove service available. Instead, I got a vague seven-day window, less than 24 hours notice, then multiple conflicting updates — including a 15-minute warning before arrival.
Living in a condo means arranging elevator access and time off work, which wasn’t possible with this level of communication. Thankfully, my building manager helped the delivery team access my suite.
The couch itself is great and looks fantastic assembled, but I’d only order again if Cozey improves its delivery process and offers scheduled delivery in the Vancouver area.
**It’s also interesting that THAT is the reply you chose to post, when in fact, there was no problem on my end, which you later agreed.
May 10, 2026
Reply from Cozey
Hi Stephanie, thank you for sharing your experience, and we’re really sorry to hear how frustrating the delivery process was for you. We completely understand how challenging it can be when you live in a condo and need to coordinate elevator access and timing, having the ability to choose a delivery date and window makes a big difference.
Our free delivery service is signature not required, which means the carrier schedules the delivery based on their facility’s capacity. This option tends to work best when a flexible delivery window is possible and access to the building can be accommodated without needing a specific appointment.
From what we can see, the scheduled delivery option was initially available when you tried placing your order. However, since the payment didn’t go through at that time, it looks like when the order was later completed, the scheduled delivery option was not selected. That’s why the carrier proceeded with the standard delivery process.
That said, we completely understand how helpful scheduled delivery would have been in your situation. A member of our team will be reaching out to you directly to ensure that, should you decide to order again, we can support you with a smoother delivery experience.
We truly appreciate you sharing your feedback, and we’re so glad to hear you’re loving your sofa.
Asked Cozey to hold the shipping. nope
Asked Cozey to hold the shipping.. they said they would. then it shipped.. after arranging someone to move the packages inside for me, cozey then asked the shipping company to hold it while I assumed it was showing up that day... then the shipping company just randomly delivered it while I was still away for a week..
May 13, 2026
Reply from Cozey
Hi Dane,
Thank you for taking the time to share your experience. We're very sorry for the frustration and inconvenience this situation caused.
We understand how disappointing it must have been to carefully coordinate having someone available to move the packages inside, only for the delivery timeline to change unexpectedly. While we did reach out to Purolator to request a hold on the shipment as requested, they were unfortunately unable to confirm the hold with their operations team in time. That said, we take full accountability for your experience and understand that the outcome did not meet your expectations.
One of our Customer Happiness Ambassadors has reached out directly to learn more about the situation and see how we can help. We appreciate the opportunity to make things right and look forward to connecting with you.
Thank you again for your feedback.
I would recommend Cozey to anyone
I would recommend Cozey to anyone. The excellent customer service, fast delivery, and high-quality products truly set them apart!
April 27, 2026
The carpet is of good quality and looks…
The carpet is of good quality and looks great. It arrived quickly. I am happy with the product and service.
May 5, 2026
Sturdy couch!
I’ve had this couch for a month and I love it, it’s so sturdy and I love the extra storage space it provides it. The green chenille colour is beautiful and is withstanding well against our two dogs and toddler! We tried couches out at the Toronto location and the customer service was exceptional. They were warm, welcoming and genuine.
May 5, 2026
The delivery went well
The delivery went well. However, the table bowed within 24 hours. Customer service was emailed twice with no reply. The material is pretty close to impossible to stretch over the cushions as well
May 12, 2026
Reply from Cozey
Hi June,
Thank you for taking the time to share your experience. We're sorry to hear that you experienced some issues so soon after deliver.
We appreciate you bringing this to our attention. Our team will be reaching out to you right away to review both the table and the cushion concerns and work toward a solution as quickly as possible.
Thank you for your patience, and we look forward to making this right.
Great customer service experience
Great customer service experience. Responsive. Good value.
May 4, 2026
Cozey is the best!
I reached out to find out how to stop the feathers from going everywhere and I was offered replacement cushions because the couch is no longer made with feathers. FANTASTIC customer service! I will continue to recommend Cozey to everyone. Product arrived fast!
May 5, 2026
Some parts arrived broken but they sent…
Some parts arrived broken but they sent a remplacement.
May 12, 2026
Reply from Cozey
Hi Clement,
Thank you for sharing your experience. We’re really sorry to hear that some parts arrived damaged, we completely understand how disappointing that can be, especially when you’re excited to set everything up.
We can see this affected your Altitude wall shelf and cabinet, and while we’re glad we were able to send a replacement, we know that doesn’t take away from the initial inconvenience.
We’ve reported this with both our carrier and manufacturing teams to help prevent this from happening in the future.
We truly appreciate your understanding and thank you again for choosing Cozey.
Love the product, and they're almost there with packaging
I liked being able to walk into the store, feel the different cushions and select the one we liked. The staff were not pushy at all and super helpful in selecting our items and placing the order. I can see what Cozey is trying to do with their packaging, trying to make it as simple as possible for people, and they're almost there. There's a few things I'd suggest that would make it SO much simpler. 1. Put a sticker on the box containing the instruction manual that says "Open me first". Instead, they say "Open all boxes" but considering I received 18 large boxes, and if I pulled all the pieces out, it would be difficult to move around and do the assembly. 2. The manual is nice, but should clearly say "start building your sofa starting with the left-most piece" since they're designed to connect to the piece on the left. 3. For large pieces like the sleeper-seats, put a ribbon or strap around the piece before it gets boxed to make it much simpler to pull out. There's a vacuum created when trying to pull the pieces out of the snug box and the strap would give the consumer a better grip on the item. 4. Create a way to release the negative air pressure in the box (even a handle flap would do) so make it easier to remove the items from the boxes.
May 11, 2026
It's decent enough quality
It's decent enough quality, but it came with parts that are clearly misaligned. With the CSR asking us to do the exact same thing 5 times and not reading the email thread at all, we have given up.
Will we buy another Cozey or recommend it? I don't know...
May 11, 2026
Reply from Cozey
Hi Lilithe,
Thank you for sharing your feedback, and we’re very sorry for the experience you’ve had. We completely understand how frustrating it is to deal with an assembly issue, especially when the support process feels repetitive instead of helpful. That’s not the experience we want for you.
From what we’ve been able to review in the email thread with Victoria, it looks like the connectors on the third seat are not properly aligning with the receivers on the second seat, both at the base and backrest. To properly identify the cause, our team requested additional videos, as the initial footage didn’t provide enough detail to determine the issue.
At the moment, we’re unable to access the most recent video shared, as it appears to be restricted on Google Drive. We also haven’t received a response since our last message on May 16 requesting access.
We’d really like to continue working with you to resolve this. We’ll be reaching out again to the existing email thread, so the permissions on the new video can be updated, or to have the video resent. We would love to move forward with a solution so you can enjoy your sofa.
We appreciate your patience and truly want to make this right for you.
We appreciated all the help on line…
We appreciated all the help on line that we got, also the quick refund for the piece that was too large for our space. The 2 sofas that we bought are perfect. Thank you
May 11, 2026
Any issues I had were taken care of…
Any issues I had were taken care of very quickly and efficiently
May 4, 2026
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