Cozy Crew Club Reviews 

259
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share their sincere appreciation for the outstanding support team, noting how quickly representatives respond to inquiries and assist with order modifications or delivery questions. Many buyers express deep satisfaction with the incredible variety of adorable, wonderfully soft baby clothing and beautifully wrapped gift boxes perfect for celebrating special occasions. Consumers consistently emphasize the exceptional durability and wonderful comfort of every single garment purchased from the catalog. However, some customers also noted minor concerns, mentioning specific challenges such as occasional mistakes with personalized orders, loose stitching requiring extra attention, or minor discrepancies found in online product images.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Consumers find quality to be exceptional, expressing widespread delight with the soft, well-made garments and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being genuinely... See more

Order

People report positive experiences with order, highlighting excellent service from purchase to delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuine... See more

Rated 5 out of 5 stars

I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... See more

Rated 5 out of 5 stars

I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me ev... See more

Rated 5 out of 5 stars

I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it beca... See more

Company replied


Company details

  1. Baby Clothing Store
  2. Baby Store

Written by the company

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

259 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(259)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Cozy Crew Club offers a great range of…

Cozy Crew Club offers a great range of products with a mix of high-quality items and reliable customer service. I bought a tracksuit that I absolutely loved and even decided to get another in a different size and colour. Their personalised teddy bear rucksacks are delightful; I purchased some as Christmas gifts and was so impressed with the quality that I bought more. The romper suit was equally gorgeous - soft and well-made, offering good value for money with fast delivery. While I didn't have the best experience with the 'Ugg fur' slippers due to quality issues, the customer service team, especially Connor, went above and beyond when I needed help with an exchange. Overall, despite a minor hiccup, I'm pleased with my experience and would recommend them.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered lovely romper suit and hat and…

Ordered lovely romper suit and hat and was delighted with the quality and speed of receiving the goods. Also it's all natural materials. Well done. I would certainly recommend your company (which I have already done) to friends and family. Will certainly be using your company again 10/10

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Brown bear tracksuit and beanie hat

We purchased the brown bear tracksuit and brown beanie hat. The delivery was quick and the quality of the product is great! My son looks super cute in this outfit, hes very happy with it. We will definitely be buying more outfits from cozy crew club. Thank you! 😊

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous bear rucksacks…

I ordered 2 bear rucksack personalised they are great value and are lovely Xmas presents , delivery was very quick, I loved them that much I ordered 2 more would definitely recommend.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

My order arrived on time.

My order arrived on time.
I asked for it to be gift wrapped and was so pleased as it’s in a lovely box with a ribbon on 🎀
Definitely would recommend buying from this company.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Snuggly romper suit.

Good value for money and speedy delivery. Romper suit absolutely gorgeous, really soft and well made. Would definitely order from this company again.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Absolutely adore the clothing the customer service is amazing as well! Such a lovely brand/business 🤍🤍

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

I love my item

I love my item! Fits perfectly, so snuggly and warm! Great service. Thankyou so much!

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

Cannot recommend cozy crew club enough! I have purchased so many prices from them for my baby boy and I love every single one. The quality is outstanding. Every item of clothing is so super soft and beautifully made.
I have rompers, tracksuits, shorts and tshirts, sleepsuits and more and they are my go to items for my baby. They fit beautifully which is something I struggle with for other sets of clothing as he has long chunky legs for his age.
10/10 would recommend

September 1, 2024
Unprompted review

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