My favourite candle shop. I have had several orders from Cozy Glow and have yet to be disappointed. The candles are amazing- good scent throw, long burn time, and no tunnelling. The other items I have... See more
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Review summary
Created with AI, based on recent reviews
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Cozy Glow is a fantastic independent store that sells hand made candles made by the store owner himself instore, as well as selling a variety of interesting gifts and household items/decor - I will sa... See more
Company replied
Dispatched and delivered promptly. Great smelling, strong aftershave which matched the originals. Even included an extra gift. Not my first order and will order again.
Company replied
Cozy glow candles Amazing shop And Tik Tok family supporting small business’s, all the candles are homemade and are amazing for one’s person or a gift etc.
Company replied
Company details
Information provided by various external sources
Discover the world of Cozy Glow and shop everything from handmade soy candles and home fragrance to bath and beauty, and home and kitchen.
Contact info
160 Brighton Road, CR5 2NE, Coulsdon, United Kingdom
- +44 20 3697 0273
- team@cozyglow.co.uk
- cozyglow.co.uk
3.6
Average
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Can't say much about the product ,since…
Can't say much about the product ,since i did not actually recieve my candle.
April 20, 2020
Unprompted review
Reply from Cozy Glow
Hello Robert,
Please accept our sincerest apologies you've not received your order yet. As we sent your order on 29 February, I've gone ahead and set a replacement to be sent to you.
Best regards, and sorry for the inconvenience,
Kristian.
Reply from Cozy Glow
Thank you for your review Joseph, I'm glad to hear that you're enjoying the Cozy Glow!
fabulous
Cozyglow are fabulous I love all my scents that I have purchased and will continue to do so. Everyone comments on my scents and I tell them cozyglow so hopefully they will look them up and enjoy there purchases as much as I do😃 also excellent prices, excellent quality scents, and delivery on time and packed nicely. Can’t fault them definitely one my favourite online shops.😊
March 31, 2020
Unprompted review
Reply from Cozy Glow
Thank you so much for your review, Angie! I'm really glad to hear that you're enjoying our scents and the service we provide.
We're always looking for ways to improve our customer experience and it's great to know that your feedback will help us do this. Please feel free to contact us if there is anything else we can do for you in future.
had similar problem as last time (plaid…
had similar problem as last time (plaid one developed a hole that required stitching quite quickly - and one of cord ones now showing scorch marks)
March 7, 2020
Unprompted review
Reply from Cozy Glow
We're sorry you're experiencing issues with your Hot-Paks, it sounds like you're overheating the them. All Warmies products carry heating instructions attached to a label sewn into the product and these instructions should be followed very carefully. If your Warmies product has been overheated by mistake you should dispose of it in normal household waste after allowing it to cool to room temperature. Do not reheat a product that has been overheated by mistake as it could be dangerous do so.
Excellent customer service great…
Excellent customer service great products reasonable price and delivered in time for Christmas I was so happy I will be ordering again soon as I did order the woman’s perfume as presents but like them so much I kept them for myself
March 1, 2020
Unprompted review
Reply from Cozy Glow
Thank you so much for the great feedback Natasha, we're so glad to hear that you were happy with our customer service and products.
We hope that your family and friends liked their presents!
Dissapointed :(
I ordered the freshly baked bread candle for my fiancé for his birthday as he LOVES the smell of freshly baked bread. The candle with delivery came to around £17 and I was so disappointed when I opened to have a smell, to find it smelt nothing like freshly baked bread. I couldn't put my finger on it and neither could my family, but it smelt slightly odd and a bit floral. I still gave it to my fiancé as one of his gifts, but he had the same reaction as I did and we ended up throwing the candle in the bin after one light of it. The smell became sickly and overbearing.
Really dissapointed as I had high hopes and was excited to find a candle with this scent as I had been unsuccessful until coming across this company.
February 27, 2020
Unprompted review
Reply from Cozy Glow
We're sorry to hear that you didn't enjoy the scent of our candle, we do have our Cozy Glow Scented Products Guarantee which allows you to exchange your scented product for an alternative or refund if you did not enjoy it. We hope you'll try our products again in the future.
Very nice
Very nice I enjoy the scent of this candle and the delivering process was quite simple and it arrived very quickly
February 17, 2020
Unprompted review
Reply from Cozy Glow
Thank you for the review, Gracie! I'm so glad to hear that your experience with our company was a positive one.
We're always looking for ways to improve and we appreciate your feedback on how we can better serve our customers. We hope you'll continue to enjoy Cozy Glow candles in the future!
First class as always.
February 10, 2020
Unprompted review
Reply from Cozy Glow
Thank you for your 5-star review, Yvette. It's always a pleasure to hear from our customers and know that we're meeting their needs with the products and service they deserve.
Reply from Cozy Glow
Thank you for your review, Adam! I'm so glad to hear that we're meeting your needs and expectations. We take pride in our products and customer service and want to ensure that every experience is a positive one.
If there's anything we can do to make the shopping process even more enjoyable or help with any future orders, please reach out anytime - we're always here for you!
Disappointing when finally receivedx
Candles took approx 3 weeks to arrive. Poor communication until I spoke directly to the owner of company. Understandably they are very small company and takes a while to produce the candles.
Advised they need to make customers aware of timescale.
When I received the candles I tried straight away. Initial scent nice and packaging and was sent complimentary candle for the delay which was kind. Unfortunately the scent when lit was a poor throw in my room. The wick moved when burning so could not be relit after burning first.
January 29, 2020
Unprompted review
Reply from Cozy Glow
We're sorry to hear that you had issues with your candle, we would like to investigate your issue further with you if you'd like to contact us.
Happy customer
Very quick delivery (busy Christmas period). I bought some fragrances which I’m really happy with as well.
January 22, 2020
Unprompted review
Reply from Cozy Glow
Deepika, thank you for your review. I'm so glad to hear that the fragrance selection was a good fit for you and that our delivery process worked well in this hectic time of year. We'll be sure to pass on your feedback to our team here at Cozy Glow!
Reply from Cozy Glow
Thank you Louise, we're glad to hear that you had a great experience with Cozy Glow and look forward to your next purchase.
Mens slippers.
Very happy with these slippers.Bought them for my husband.He loves the quality and the fit.A great price too.
Excellent value.
December 30, 2019
Unprompted review
Reply from Cozy Glow
Hi Dawn, thank you for reviewing our product! I'm so glad to hear that your husband is enjoying the gift.
The Cozy Glow team strives to ensure that all of our customers are satisfied with their purchase and we're happy to know that this was the case in your experience. We hope you'll continue supporting us by spreading the word about our products!
Wonderful candles
As I was trying to shop more independently this Christmas, I am so happy I came across Cozy Glow! Candles are beautifully smelling, look amazing and last so long! Purchased a few as gifts and had to get one for myself of course! Everyone loves them.
December 27, 2019
Unprompted review
Reply from Cozy Glow
Thank you for your review Katy Scarlett! I'm so happy to hear that you're enjoying our candles and found them a great gift idea.
I'll be sure to pass on your feedback about the smell, appearance and longevity of our candles. We want everyone who buys one of ours to come away with an amazing experience - thank you again for taking the time to share yours!
Excellent products and service
Excellent products and exceptional service
December 5, 2019
Unprompted review
Reply from Cozy Glow
Thank you for your review, Neil! I'm glad to hear that our products and service are meeting your needs.
No scent to the candles.
My first order was great. The scent of the Sandalwood candles were gorgeous (I ordered the small ones). I consequently placed an order for two larger ones. Sadly these had very little fragrance - I emailed the company to ask if I could exchange the one I had not burnt for the smaller ones. I did not ask for a refund on the one I burnt, simply to exchange the unopened one for the smaller versions. I received no reply to my email. The lack of customer service has sadly resulted in the loss of my custom.
December 2, 2019
Unprompted review
Reply from Cozy Glow
We're sorry to hear that you didn't enjoy the scent of our candle, we do have our Cozy Glow Scented Products Guarantee which allows you to exchange your scented product for an alternative or refund if you did not enjoy it. We hope you'll try our products again in the future. The different sizes are all made the same way, so this shouldn't be much of an issue, since we use natural oils, it's possibly a poor batch. We would like to investigate your issue further with you if you'd like to contact us.
Ordered never received
Ordered never received. Contacted them to be told it must be lost in the post and a replacement would be sent out. 2 weeks later no sign of either. Emailed the company twice which was ignored simply asking where the order was. Ended up making a case and getting a refund via eBay but was never contacted by Cozy Glow. Extremely inept and rude company.
November 21, 2019
Unprompted review
Reply from Cozy Glow
Unfortunately, your order was lost, you were refunded and notified.
smell lovely but wick poor burnt down…
smell lovely but wick poor burnt down very quickly and candle unusable I contacted them and they never got back to me
November 19, 2019
Unprompted review
Reply from Cozy Glow
We're sorry to hear that you had issues with your candle, we would like to investigate your issue further with you if you'd like to contact us.
Lovely products that are well packaged…
Lovely products that are well packaged and exactly as shown on the website. Great aromas and lovely jars.
November 18, 2019
Unprompted review
Reply from Cozy Glow
Thank you for your review Charlotte! We're so happy to hear that you love our products and packaging.
Lovely products and fast delivery
Lovely products, beautifully wrapped. I love the candles, they smell fabulous. Such a wonderful shop x
November 13, 2019
Unprompted review
Reply from Cozy Glow
Thanks for your kind words Melissa. We're so glad to hear you enjoy our candles and that they make your home feel cozy and inviting.
We love hearing from customers like you who have found a new favourite product or discovered something they didn't know about before! If there's anything else we can do for you, please let us know.
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