Cozyhoome Reviews 

285
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their ordered items, or receiving products that were completely different from what was advertised and often of poor quality. Reviewers frequently mentioned that the products received were substandard, broken, or not fit for their intended purpose, leading to frustration. People also consistently experienced poor customer service, with many emails and messages going unanswered, especially when trying to resolve issues or request refunds. When responses were received, they often involved template replies or offers of partial refunds that were deemed insufficient for faulty or undelivered items. Conversely, a small portion of people felt that some products, such as a sink wrench, cultivator, posture brace, melon slicer, shammy, and corn planer, were effective and useful for their specific tasks.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many reporting not receiving items they... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many expressing disappointment regarding product... See more

Order

Consumers express significant dissatisfaction with their orders, frequently reporting that purchased items... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a lack of communication and... See more

Refund

People report negative experiences with refund, often struggling to obtain their money back or even a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered the 360° razor but received a cheap plastic version instead, which cut me the first time I used it. I contacted their customer service via email, but kept getting the same automated resp... See more

Rated 1 out of 5 stars

I ordered a 2-in1- mini curling Iron. Video showed it being used as a curling Iron. When it arrived the packaging said "hair straightener"I tried to curl my hair to no avail. I have contacted the s... See more

Rated 1 out of 5 stars

I purchased the micro fibre towels on 18th August. I emailed them a week a week ago, 9th September, to ask where my parcel was and they responded almost immediately apologising. I replied and they re... See more

Rated 1 out of 5 stars

Ordered weeder. Had same experience as another reviewer that ordered one. Nothing like picture. Angle all wrong. Not fit for purpose. Didn't get weeds out. Said could use it standing up. That wasn't p... See more



Contact info

1.5

Bad

TrustScore 1.5 out of 5

285 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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1.5

All reviews

(285)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam for sure!!

I have not received this product and now I know why It is a major scam. I did check Amazon and they do have this product but not through Cozyhoome. do not order anything from this site

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Have not still received my merchandise…

Have not still received my merchandise this is a straight scam would not purchase anything else from them ever again the people that they use to deliver the merchandise we seem to never get our packages my order number was 735116 you do better with the post office delivering the items stop being so cheap and sin our package the correct way

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company - not to be trusted, sent an ‘empty’ tube of product - said they’d refund 50% - never did! Had to request via PayPal in the end, they lie on emails repeatedly - DO NOT PURCHASE - do NOT recommend at all!!!! Scam company!!!

September 14, 2025
Unprompted review
Rated 1 out of 5 stars

Scam avoid

Avoid this company. Don't buy anything from them. Tomas, they're thieves. I ordered silicone covers for car door locks. To this day, I haven't received them. I received something that was completely useless. There's no logo on the silicone and no mounting tape to use it. After requesting and sending photos of the received product, I received a reply that it would be replaced with one that matches the description. After measuring the time, I received something I don't even know what it is. They reply to my email (which is the only way to contact them) with some template, pasted into the email with a reply. Then, the height of rudeness was an offer to refund me 25% of the purchase. When I asked why only 25%, I didn't receive a reply. Ultimately, I have neither the order nor the money. Avoidant!

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers - Do not buy from this company

I purchased the micro fibre towels on 18th August. I emailed them a week a week ago, 9th September, to ask where my parcel was and they responded almost immediately apologising. I replied and they responded with a tracking link and stated it should have been 10 working days.
It is now 22nd and I have sent two emails over the last two days cancelling my order and requesting a full refund. Guess what?? No replies at all. Absolute scam.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 2 sensor lights for under my…

I ordered 2 sensor lights for under my kitchen cupboard and was buy 2 get 2 free, the pictures on the site were 30 cm long and slim but what I received were 10 cm long if that, and to bulky to go under my units without being visible absolute con not as shown keep clear of these scammers.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! product from some asian country. Doesnt have directions you can read and the product doesnt work,.Probably chemical warfare

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE

This company is a huge con. I ordered nail clippers which were really expensive but they seemed worth it. A padded envelope arrived in the mailbox. But it was empty. When I contacted them they said they would resend but I havn't received anything. All links to them now donot exist. So I am unable to contact them. I really should have read their reviews first because I definitely wouldn't of purchased anything from them. BEWARE

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Experience – Feels Like a Scam

I ordered the 360° razor but received a cheap plastic version instead, which cut me the first time I used it. I contacted their customer service via email, but kept getting the same automated response multiple times with no real help.

I then opened a dispute through PayPal, but they just let it sit until the very last day without resolving anything. The support is absolutely useless.

To make things worse, the company recently changed its name from CozyHome to Wondolla, which feels like they’re trying to hide bad reviews or past complaints. Overall, this feels like a complete scam. Avoid at all costs!

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

This company has found a rather…

This company has found a rather original way to scam customers. They entice a customer with a desirable product, announce its shipment and delivery date. The customer waits in keen anticipation, a couple of weeks later opens the parcel and …. instead of the long awaited expensive item finds a cheap, worthless replacement. You think, maybe it was an unintended, innocent mistake until you try to get the seller to refund the price because you are now suspicious enough to think that you might never get the article you ordered, so only a refund will do. Yes, I have suffered from this experience and to judge from the reviews quite a number of other have been disillusioned customers of this company – avoid COZY HOOME

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered item

Ordered item. Received a note from post office that postage was due. More than I paid for item! Refused delivery. Wish I would of read reviews first!

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered fabric

I ordered fabric, this was over 1 months ago. When I've chased delivery, they keep informing me this is in transit. Do not deal with this company.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible bought small hair…

Terrible bought small hair straighteners
They came 10 days later.
The were so flimsy they didn’t work
Sent an email to them waiting for a reply.
Trading standers need to stop this company advertising.
Wish I checked the reviews

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

This company is not to be trusted .Their phone number has too many digits and a recording comes on and says they don’t recognize the order number. Bad business.

I ordered a shoulder brace to help me stand straight on May 10th. It got notice my order was received and would ship soon. Never received product and never heard anymore from Cozy Hoome. I think they are a scam and I don’t advise anyone to do business with them . I also will report them to BBB and post on FB they are fraudulent.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Received Wrong Product

Ordered an AM/PM pill dispenser but got a AM/Noon/PM dispenser. Despite several emails requesting how to return the incorrect product and get what I ordered and finally requesting a refund there was no reply. Calling the phone number for the company in Hong Kong just got a recorded message saying the number was unavailable.

August 27, 2025
Unprompted review

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