I wish to express my heartfelt thanks and sincere gratitude to Cass (and the team) at CPAP Direct in Ipswich for helping me find the right mask. She has gone out of her way to help me. Over the course... See more
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See what reviewers are saying
The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained ever... See more
After a shakey start to my accepting that I needed a CPAP machine, I found Tania extremely patient with my anxiousness and trying to find the right mask for me. She listened to my issues with the firs... See more
Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how p... See more
Company replied
Company details
- Medical Equipment Supplier
- Local Medical Service
- Medical Equipment Manufacturer
- Medical Supply Store
- Sleep Clinic
Written by the company
CPAP Direct is Australia's largest independent CPAP treatment provider. When we bought CPAP Direct in 2014, we took a 'patient first' focus toward CPAP therapy. Now with stores across Australia and a large partner network, we are proud to be called the most trusted CPAP supplier in Australia. Our purpose is to transform lives by fostering a culture of compassion, excellence and exceptional care. We breathe life into every moment and enhance the well-being of our patients and partners, whilst nurturing a supportive and inspirational workplace that allows our dedicated staff to be a success and make a meaningful difference in the world. CPAP Direct are family-owned and independently operated. We pride ourselves on providing a wide variety of quality and cost-effective treatment options, whilst delivering a 5-star patient care experience. We advocate and empower our patients to make informed choices. From independent sleep diagnostics through to the latest technology in treatment options from all the major brands, our crew have first-hand experience using the products we promote. We are able to provide the best level of support to encourage higher-than-average compliance rates. We have qualified sleep scientists, nurses and pharmacists on staff, and our primary goal is to always help our patients get the most out of their therapy treatments.
Contact info
Shop 9 / 47 Ashmore Road, 4217, Bundall, Australia
- 1300133298
- info@cpap.com.au
- cpap.com.au
4.7
Excellent
5K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Fast
Item was exactly what I ordered and it arrived the next day. Fast reliable service at a great price.
December 30, 2024
Reply from CPAP Direct
Hi Monica, thanks so much for your review! We appreciate your support and hope to assist you again soon!
Reply from CPAP Direct
Thank for sharing, Peter! We’re so glad we could help.
CPAP Direct supplied faulty product with only 75% refund.
CPAP Direct supplied a SmartMed iBreeze APAP machine which, as they acknowledged after purchase, was excessively noisy which made it unusable. They said they would accept a return but retain 25% of my money. That 75% has still not been received. CPAP Direct also sent a fake reply paid coupon which the Post Office would not accept as CPAP Direct had not paid for them.
December 30, 2024
It was easy and the product arrived in…
It was easy and the product arrived in tack
December 30, 2024
Reply from CPAP Direct
Thank you, Glenn! We're glad you found the process easy and smooth. Enjoy your new product!
Product works great but is costly
Product works great but is costly.
Purchase process from CPAP Direct was efficient and quick.
December 30, 2024
Reply from CPAP Direct
Thanks for your feedback, James! We're happy to hear the purchase process was efficient.
Recieved advice went with advice very…
Recieved advice went with advice very helpful
December 30, 2024
Reply from CPAP Direct
Thank you, Andrew! We're pleased our advice was helpful. Let us know if you need anything further!
Mask falls off
No problem with your service. But the ‘self adjusting’ mask I purchased, keeps slipping off my head. It won’t stay in the initial position.
December 19, 2024
Reply from CPAP Direct
Thank you for your feedback! We’re sorry to hear you’re having trouble with your mask staying in place. While it’s great to know you were happy with our service, we want to ensure your CPAP therapy is as comfortable and effective as possible.
Please reach out to our team – we’d be happy to help with fitting adjustments or recommend alternative masks that might better suit your needs. Your comfort and satisfaction are our top priorities!
The order was easy to do on line .
The order was easy to do on line .
I was kept up-to-date the whole way in the process and everything I ordered was safely and carefully packed so nothing git damaged in transit .
Thank you very much .
December 20, 2024
Reply from CPAP Direct
We’re so glad to hear your ordering experience was seamless and that your items arrived safely. Thank you for your kind words, Jacqueline – we’re here to help whenever you need us!
We have ordered 3 times fromCPAP…
We have ordered 3 times fromCPAP Direct. The website is easy to use. The diversity of the products is amazing, we have found what we wanted regardless of the brand and at such competitive prices. Delivery is prompt - we won’t shop anywhere else for our CPAP needs 😊
December 20, 2024
Reply from CPAP Direct
Thank you for your continued trust in us, Kim! We’re thrilled to hear you’ve had such great experiences with us. We look forward to helping with all your CPAP needs in the future!
Reply from CPAP Direct
Thank you for your feedback, Richard! We’re so glad we could provide a proactive solution that worked for you. If there’s anything else we can assist with, don’t hesitate to reach out!
Delivery was quick despite the busy…
Delivery was quick despite the busy Xmas period.
Thanks for your efforts.
December 19, 2024
Reply from CPAP Direct
Thank you for your kind words, Jose! We’re glad we could deliver quickly during the busy season. Your support means a lot to us.
The new nasal pillow mask is very hard…
The new nasal pillow mask is very hard to get used to . It takes a lot of time to fit each night and I was expecting a far better experience.
December 19, 2024
Reply from CPAP Direct
Hi Roger,
We’re sorry to hear the nasal pillow mask isn’t meeting your expectations. Please feel free to reach out to us – we’d love to help find a solution that works better for you.
Great customer service
December 18, 2024
I have purchased with you before with a…
I have purchased with you before with a good price and quick delivery.
December 18, 2024
Reply from CPAP Direct
Thank you for coming back, Ian! We’re glad to hear you’ve had consistently great experiences with our pricing and delivery.
Easy to communicate with a real person & excellent resources
Easy to communicate with a real person (either online or telephone) plus heaps of online resources that are relevant & easy to source.
December 18, 2024
Reply from CPAP Direct
Thank you for your thoughtful review, Penny! We’re so pleased you found our team easy to communicate with and our resources helpful.
Reply from CPAP Direct
Thanks for your feedback, Bradley! We’re delighted to hear your ordering experience was smooth and delivery was fast.
I always deal through CPAP Direct
I always deal through CPAP Direct
Prompt delivery
As ordered
December 23, 2024
Reply from CPAP Direct
Hi Ian,
Thank you for your continued trust in us! We’re glad to hear you’re happy with our prompt delivery and service.
Reply from CPAP Direct
Thank you for your feedback, Clare! We’re pleased you found our service prompt and great value.
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