I wish to express my heartfelt thanks and sincere gratitude to Cass (and the team) at CPAP Direct in Ipswich for helping me find the right mask. She has gone out of her way to help me. Over the course... See more
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See what reviewers are saying
The Mascot branch allows potential customers to walk in without an appointment, nearby free parking was easy. Tim was the sales person who took care of us, he was very knowledgeable and explained ever... See more
After a shakey start to my accepting that I needed a CPAP machine, I found Tania extremely patient with my anxiousness and trying to find the right mask for me. She listened to my issues with the firs... See more
Ordered a few things online, about an hour or so later, it showed that my order was ready and already passed onto the courier. I had high hopes this will arrive a day or so later but we all know how p... See more
Company replied
Company details
- Medical Equipment Supplier
- Local Medical Service
- Medical Equipment Manufacturer
- Medical Supply Store
- Sleep Clinic
Written by the company
CPAP Direct is Australia's largest independent CPAP treatment provider. When we bought CPAP Direct in 2014, we took a 'patient first' focus toward CPAP therapy. Now with stores across Australia and a large partner network, we are proud to be called the most trusted CPAP supplier in Australia. Our purpose is to transform lives by fostering a culture of compassion, excellence and exceptional care. We breathe life into every moment and enhance the well-being of our patients and partners, whilst nurturing a supportive and inspirational workplace that allows our dedicated staff to be a success and make a meaningful difference in the world. CPAP Direct are family-owned and independently operated. We pride ourselves on providing a wide variety of quality and cost-effective treatment options, whilst delivering a 5-star patient care experience. We advocate and empower our patients to make informed choices. From independent sleep diagnostics through to the latest technology in treatment options from all the major brands, our crew have first-hand experience using the products we promote. We are able to provide the best level of support to encourage higher-than-average compliance rates. We have qualified sleep scientists, nurses and pharmacists on staff, and our primary goal is to always help our patients get the most out of their therapy treatments.
Contact info
Shop 9 / 47 Ashmore Road, 4217, Bundall, Australia
- 1300133298
- info@cpap.com.au
- cpap.com.au
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
CPAP mini has helped me and has helped others
CPAP mini is everything I needed with all the extra things in the deal, I’d recommend it to anyone who has a snoring issue, and I have, and he looked at it and said yes to the great offer well done.
January 7, 2025
Reply from CPAP Direct
Thanks for sharing your experience, Russell! We’re so glad the CPAP Mini has made a positive difference for you—and even for others you’ve recommended it to. Let us know if there’s anything else you need!
Reply from CPAP Direct
Thanks, Neil! We’re glad you found the process simple and easy to manage.
Reply from CPAP Direct
Thank you, Phillip, for your positive feedback! We’re glad to hear you’re happy with the quality of the product and the prompt delivery. If you need anything else, we’re here for you!
Reply from CPAP Direct
Thanks for your review, David! We’re so pleased you found the best price and enjoyed our quick shipping.
I miss ordered and they were so helpful…
I miss ordered and they were so helpful even when I was flooded in. They were very patient.
January 6, 2025
Reply from CPAP Direct
Thank you, Jan, for sharing your experience! We’re so glad we could assist you, even during a challenging time like being flooded in.
Reply from CPAP Direct
Thank you, Noel, for your kind feedback! We’re glad we could provide wonderful service.
Reply from CPAP Direct
Thanks for your review, Terrence! We’re delighted to hear you appreciated our competitive pricing and the ease of ordering.
ClQuick and positiive.ear information on the CPAP Direct…
Clear information on the CPAP Direct site and very prompt delivery.
December 31, 2024
Reply from CPAP Direct
Thank you, Don, for your feedback! Let us know if there’s anything more we can do for you.
Reply from CPAP Direct
Thanks so much, Lynette!
Reply from CPAP Direct
Thank you, Mel! We’re so glad your replacement cushions arrived quickly and met your expectations. If there’s anything else you need, don’t hesitate to get in touch!
Toowoomba branch have sensational staff…
Toowoomba branch have sensational staff who are friendly, very knowledgeable & very helpful.
We highly recommend CPAP Toowoomba.
December 30, 2024
Reply from CPAP Direct
Thank you, Margot! We’re thrilled to hear that you found our Toowoomba team sensational and friendly. We appreciate your kind words!
Battery was delivered In a good time
Delivery was In a good time. I have an older machine. But charger . When everything turned off ( Heater hose, and Humidifier). Did run for 2 nights! Happy Camper. Thanks
December 30, 2024
Reply from CPAP Direct
Thanks for sharing your experience, Doug! We’re glad your battery worked perfectly for your setup. Enjoy the camp out!
Super fast service
Super fast service. I placed my order and within a couple of hours it had been shipped.
January 6, 2025
Reply from CPAP Direct
Thank you, April! Super-fast service is what we strive for, and we’re so happy to hear your order was shipped within hours. We appreciate your support!
Reply from CPAP Direct
Thank you for the kind words, Lorraine! We’re delighted you found our pricing competitive and our delivery fast.
Reply from CPAP Direct
Hi Paul, thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the error in your order. We’re glad you reached out to us so we could rectify the issue. Ensuring your satisfaction is important to us, and we’ll use your feedback to improve our processes. If there’s anything else we can do to assist, please don’t hesitate to get in touch!
Reply from CPAP Direct
Thank you, Robert! We're so glad you found our service quick and efficient.
Fast service and product as ordered
January 3, 2025
Reply from CPAP Direct
Thanks, Bruce! It's great to hear your order arrived quickly and just as expected.
Updated progress of order all the way.
I liked the updates on the progress of the order from packing to delivery. Thank you
January 3, 2025
Reply from CPAP Direct
We're glad you appreciated the order updates—we aim to keep you informed every step of the way. Thanks for sharing, Maree.
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