Excellent service. Emailed a problem and within 30 minutes received a reply responding to exactly what I needed. No run around. No waiting on the phone. No difficult to understand operator.
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(4/07/23) Insurance requires a W-9 and cpapdirect.com won't provide it, so I can't get reimbursed for my CPAP purchase. EDIT (4/10/23): Turns out this was a misunderstanding between the cpapdirec... See more
I've been researching the different CPAP cleaners available. It seems that most products require a couple of different steps to accomplish the cleaning cycle. Disassembling the mask, a separate pro... See more
Said it would arrive in 2 days. This took much longer than expected. What would happen if someone needed a face mask that would become a real big promise if you said and guarantee that it would be he... See more
Company replied
Company details
Information provided by various external sources
At CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.
Contact info
900 SW Fifth Ave, Ste 1825, 97204, Portland, United States
- 800-497-4904
- sales@cpapdirect.com
- cpapdirect.com
4.8
Excellent
1K reviews
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Thanks CPAPdirect!
The only thing I have to say is it was confusing at first because it says for So Clean 2. We have the first So Clean that came out. Not knowing about So Clean 2, I had no idea what the difference was between them. I did some research and now I know.
These parts do work with So Clean. I will be getting my filters and other parts here. Thanks CPAPdirect!
December 7, 2020
VERY SLOW
Still haven't received any shipping confirmation from this company after the payment was released been 3 days.
December 6, 2020
Reply from CPAPdirect.com
Hi Tamara - I have looked into your order with us and it would seem the Postal Service has either lost your package or it's simply severely delayed. I am going to assume it's lost and get a replacement out to you today. I am very sorry about this. Tamara - all order and shipping confirmations are sent to the email address entered on the original order.
They were great
They were great. I got it before the date she quoted me. Everything was great, I wish more representatives were like that.
December 5, 2020
CPAPDirect was swell
I had no problems with CPAPDirect but I am not particularly happy with my purchase.
December 5, 2020
I had a question and they asked for an…
I had a question and they asked for an email and were very quick to answer. The online order was easy to do and I received my Soclean 2 in a few days with a tracking number. I'm very pleased with this service.
December 5, 2020
Was easy to order an received items fast!
December 5, 2020
I've always had great and quick service…
I've always had great and quick service with CPAP direct. The product is excellent.
December 4, 2020
This is how you take care of your CPAP supply needs!
Ordering my item was quick and easy. The price was very reasonable and definitely less expensive than the local medical supply store. Shipping was fast and my item arrived on time in perfect shape. It's very comfortable and easy to use and clean. I highly recommend CPAP Direct for your CPAP supply needs!
December 4, 2020
Fits great on the cpap machine
Fits great on the cpap machine, fast service and delivery
December 4, 2020
Great experience!
Price was fair, shipment was fast, and the product is great. I'm totally pleased with my transaction.
December 4, 2020
Great price and free shipping! The
Great price, easy to use site, quick/free shipping... what’s not to like!
December 3, 2020
Thank you for sending the product…
Thank you for sending the product ordered and please know that it will be used to add years of life to the user to whom this product was gifted to.
Killing the bacteria and mold spores - hoping this will help the individual be healthier.
December 3, 2020
not bad at all
not bad at all, item as described shipping to the T" looking forward for future products.
December 3, 2020
the headgear I ordered is the flat…
the headgear I ordered is the flat style velcro the only one on your site. they do not last as long as the stretchier ones.
November 30, 2020
Reply from CPAPdirect.com
Hi Mark - I'm sorry the product you ordered is not exactly what you may have been looking for. We do try and carry the most popular items and provide accurate descriptions so yo know exactly what you are purchasing. Reach out to us by email and let's see if we can resolve this for you.
Very pleased with the product and the service (fast delivery).
I ordered some filters. They arrived well packaged and very fast. Thank you.
November 30, 2020
Quick fulfillment, good pricing, good service
So far I have received two orders from CPAP Direct... they evidently ship their orders from Portland, Oregon, and I happen to live only about 200 miles away from them... so I have received orders from them within two days of my on-line order. The items I received were the exact OEM supplies I needed for my bi-pap machine, the price was very competitive, and I was very pleased with how quickly my orders were fulfilled.
November 29, 2020
Reply from CPAPdirect.com
Hello Aaron - I'm glad we had a chance to communicate about this issue. As I mentioend in my email, a replacement order is being sent to the updated address you provided. Thank you. Greg
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