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CPAP Supply Reviews 872

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TrustScore 3.5 out of 5

3.3

Health & Medical
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Rated 5 out of 5 stars

I mistakenly ordered the wrong filters for my CPAP and, in response to my email about the issue, I just got a call from Glendala at this company wherein she delivered the best customer service I've ha... See more

Rated 1 out of 5 stars

I really wish I would have checked first Canadian or American by representing themselves as Canada CPAP supply I automatically thought Canadian So disappointed I purchased a machine that was sup... See more

Company replied

Rated 5 out of 5 stars

Wonderful service. Purchasing a kit was a lifesaver... most stateside cpap retailers turn down my wife's diagnosis and doctor's letter because it's from Japan so we have a hard time purchasing thes... See more

Rated 1 out of 5 stars

I placed an order at CPAP USA SUPPLIES and instead of receiving a confirmation of my order, I am asked to give a review. I went to the website, entered my credit card, and placed a $222.4... See more

Company details

  1. Health & Medical

Written by the company

With over 25 years of experience, our staff is able to help you make the best possible choices when it is time to purchase your new equipment for the management of your Obstructive Sleep Apnea.

Contact info

3.3

Average

TrustScore 3.5 out of 5

872 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

They say I ordered something but I have …

They say I ordered something but I have never received what I ordered, I truely can't remember if I did, I believe if I did I would have received it by now

April 26, 2017
Unprompted review
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Reply from CPAP Supply

Hello, You placed the order on December 2, 2016 via PayPal for tubing. the order was shipped the same day and delivered to the address you provided 2 days later. There are no notes or record of calls from you regarding this order so we can only assume you are in receipt of the order. Please call our office to speak with a CSR. Thanks

Rated 3 out of 5 stars

Unacceptable hold and wait times

Upon receiving this request for reorder, and rating, I called and found my account is on hold. It took several phone calls to actually talk to a representative. The hold time was much too long.

I was then referred back to the Catskill, NY office of LinCare, the agency that supplied my CPAP machine. They're contacting my doctor and endeavering to release the "hold" on my account.

I feel, either I or my doctor should have notified of a "hold" on my account, thus avoiding this flurry of calls. The wait and hold times were unacceptable

April 26, 2017
Unprompted review
Rated 5 out of 5 stars

I've ordered supplies a few times

I've ordered supplies a few times.

The website was easy to use. The products were good quality and price. They arrived when promised. I will continue to order from them.

April 26, 2017
Unprompted review
Rated 5 out of 5 stars

Purchases are always quick

Purchases are always quick, easy and just as advertised not to mention the fast delivery. CPAP Supply USA is definitely a great company to buy supplies and equipment from.

April 26, 2017
Unprompted review
Rated 5 out of 5 stars

A wonderful experience

My sincerest apologies, as I did confuse you with another company. CPAP Supply USA is truly the best. Great product selection, shipping, customer service, etc. I have recommended you to several friends.

April 26, 2017
Unprompted review
CPAP Supply logo

Reply from CPAP Supply

Hello, in researching your claim there is no order for a machine from CPAP Supply USA. You have placed 2 orders with us but both were for supplies. Perhaps you have confused us with another company. Also, we are a cash and carry online business only. We don't have representatives coming to homes to set up machines. All of our orders are shipped. Sorry for all the troubles you have had with your unit but we aren't the providers. Thanks

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