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CPAP Victoria - Essendon Reviews 11

TrustScore 4.5 out of 5

4.4

934 Mount Alexander Road, 3040 Essendon, VIC, AU


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Rated 4 out of 5 stars

I started a trial of a CPAP Machine for 4 weeks in late March. Michelle was my consultant. She was professional, friendly and informative. Being a CPAP user herself she had hands on experience to gu... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with CPAP Victoria when I went to purchase an AirMini for travel purposes. Everyone was so helpful when I had trouble with the fitting of my mask and even though it was necess... See more

Company replied

Rated 5 out of 5 stars

Simple, user-friendly process which delivered efficiently and effectively. Ordered the machine online in the morning and picked it up fully set up at lunchtime.

Company replied

Rated 5 out of 5 stars

I completed a 4 week trial with CPAP Victoria in Essendon and I fully recommend it to new users of CPAP. Michelle was wonderful, providing helpful information and nothing was too much trouble. It was... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Local Medical Service
  3. Medical Supply Store
  4. Sleep Clinic

Written by the company

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Contact info

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us

4.4

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Fast shipping.

February 23, 2026
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hi,

Thank you so much for your 5-star review! 🌟

We’re really glad to hear you were happy with the fast shipping from CPAP Victoria, that’s something we always strive to provide for our customers. 😊

We truly appreciate your support and look forward to helping you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Friendly service

Friendly service. Generally good prices.

January 12, 2026
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hi there,

Thank you so much for your 5-star review! 🌟

We’re delighted to hear you enjoyed our friendly service and found our prices good. Your support means a lot to us, and we really appreciate your kind feedback! 😊

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Exceptional Service

Simple, user-friendly process which delivered efficiently and effectively. Ordered the machine online in the morning and picked it up fully set up at lunchtime.

November 12, 2025
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hello,

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our Essendon clinic and that the process was simple and efficient. It’s great to know your machine was ready and set up for you so quickly!

We truly appreciate you choosing CPAP Victoria and your support means a lot to us.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

ResMed AirMini

I had a great experience with CPAP Victoria when I went to purchase an AirMini for travel purposes. Everyone was so helpful when I had trouble with the fitting of my mask and even though it was necessary for me to call/visit again, it was no trouble for them. Great service Essendon CPAP Victoria.

September 22, 2025
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hello,

Thank you so much for your lovely review! We’re thrilled to hear you had a great experience with your AirMini purchase. It’s wonderful to know our team could help with your mask fitting and make the process easy, even with multiple visits.

We really appreciate your kind words and your support, and we look forward to helping you again whenever you need us!

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Excellent service

Standout service.

August 19, 2025
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hi,

Thank you so much for your wonderful review! We’re thrilled to hear you found our service excellent and standout. Your kind words mean a lot to us, and we truly appreciate your support.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

When you need help CPAP Victoria are there

What I liked was when I ordered online and was not sure how to fit the mask into the holder, I took my order into Michelle and she helped me to get everything to work. I would have been lost without this help.

July 31, 2025
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hello,

Thank you so much for your wonderful feedback! We’re thrilled to hear that Michelle at our Essendon clinic was able to provide the support you needed and help you get everything working correctly.

It’s fantastic to know that our team could make the process easier for you, and we truly appreciate you taking the time to share your experience.

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Fantastic Service

I completed a 4 week trial with CPAP Victoria in Essendon and I fully recommend it to new users of CPAP. Michelle was wonderful, providing helpful information and nothing was too much trouble. It was great to try out different machines and masks before deciding which ones to buy. I highly recommend CPAP Victoria for knowledgeable and professional service.

July 24, 2025
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hello,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your 4-week trial at our Essendon clinic was such a positive experience and that Michelle was able to provide helpful, patient, and knowledgeable support.

It’s fantastic to know that trying different machines and masks helped you find the right fit, and we truly appreciate your recommendation. Your kind words mean so much to our team!

Warm regards,
The CPAP Victoria Team

Rated 4 out of 5 stars

CPAP ESSENDON/Michelle Goyen

I started a trial of a CPAP Machine for 4 weeks in late March. Michelle was my consultant. She was professional, friendly and informative. Being a CPAP user herself she had hands on experience to guide me in the right direction. Over the 4 weeks of the trial she was available to help me through that period and if she was not she was able to refer me to other consultants. I eventually purchased a RESMED 11. Michelle was available to guide me with settings, appropriate trial masks and consults either face to face, phone or email. I am still getting used to the whole process but I can see light at the end of the tunnel. Thank you Michelle for your support both with consults and fiddling with my settings online. Your support is very much appreciated.

Mark McNamara

March 22, 2025
Unprompted review
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hi Mark,

Thank you so much for taking the time to leave such a thoughtful review. We’re so pleased to hear that Michelle was able to support you throughout your CPAP trial and beyond. It’s wonderful to know that her hands-on experience and caring approach made a real difference for you.

We completely understand that getting used to CPAP therapy can take time, but we’re so glad to hear you’re beginning to see light at the end of the tunnel. Please remember, we’re always here to help you along the way whenever you need support.

Thank you again for your kind words, it truly means a lot to us.

Warm regards,
Ruby

Rated 5 out of 5 stars
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hi there,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear your order arrived correctly and on time, that’s exactly what we aim for.

We truly appreciate your support and look forward to helping you again in the future!

Warm regards,
Ruby

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly, understanding and informative staff and the availability of the necessary equipment

February 27, 2025
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hi,

Thank you for your kind words! We're so glad to hear that you found our staff friendly, understanding, and informative, and that we had the equipment you needed.

Your support means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help!

Kind regards,
Ruby

Rated 5 out of 5 stars

very helpful and friendly

very helpful and friendly

November 30, 2024
CPAP Victoria - Essendon logo

Reply from CPAP Victoria - Essendon

Hi,
Thank you so much for your kind review! We're thrilled to hear that you found our team helpful and friendly. It’s always our goal to provide the best service possible, and your feedback means a lot to us! 😊

If you need anything else, don’t hesitate to reach out. Thanks again for choosing CPAP Victoria!

Warm regards,
Ruby

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