I recently purchased a new replacement CPAP machine online and the process was easy and quick. As I had brought my previous machine through CPAP Victoria they had my therapy details on file which made... See more
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Very easy to order online , fast post , good price , Thankyou
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2nd time I’ve ordered and the turn around is fast, the ordering process is very easy. Not a single complaint.
Prompt service and always on hand to help with a query , tip or advice
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Company details
Written by the company
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contact info
68 Playne Street, 3199, Frankston, VIC, Australia
- +61 1300 750 006
Sleep Apnoea Diagnosis: What's Next?
4.3
Excellent
13 reviews
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Reply from CPAP Victoria - Frankston
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that ordering your CPAP tubing online was easy, the delivery was fast, and you were happy with the price. 😊
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Smooth sailing
I recently purchased a new replacement CPAP machine online and the process was easy and quick. As I had brought my previous machine through CPAP Victoria they had my therapy details on file which made the setup easier although I did need to drop in to my local centre for some fine tuning the staff were excellent and this only took a few minutes.
March 13, 2026
Reply from CPAP Victoria - Frankston
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that your replacement CPAP machine purchase was smooth, easy, and quick! It’s great that having your previous therapy details on file made the setup easier, and we’re so glad our team could assist with the fine-tuning in just a few minutes. 😊
We truly appreciate your kind words and continued support, and we look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
Quick service
January 14, 2026
Reply from CPAP Victoria - Frankston
Hi,
Thank you so much for your 5-star review! 🌟
We’re delighted to hear you were happy with our quick service. Your kind feedback means a lot to us, and we really appreciate your support! 😊
Kind regards,
The CPAP Victoria Team
the ease of ordering since I was that…
the ease of ordering since I was that made the mistake
November 10, 2025
Reply from CPAP Victoria - Frankston
Hello,
Thank you so much for your kind review! We’re so glad to hear that you found the ordering process easy, even after the mix-up. We truly appreciate your support and are always happy to help make things as smooth as possible for our customers.
Kind regards,
The CPAP Victoria Team
2nd time I’ve ordered and the turn…
2nd time I’ve ordered and the turn around is fast, the ordering process is very easy. Not a single complaint.
November 10, 2025
Reply from CPAP Victoria - Frankston
Hello,
Thank you so much for your wonderful review! We’re delighted to hear that your order was processed and delivered quickly. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to assisting you again in the future!
Warm regards,
The CPAP Victoria Team
Reply from CPAP Victoria - Frankston
Hi there,
Thank you so much for your kind review! We’re delighted to hear that you found us easy to deal with and friendly. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to assisting you again in the future!
Warm regards,
The CPAP Victoria Team
Easy to deal with
Easy to deal with. Staff a great help. Knowledgeable.
Felt calm and secure in their service
September 11, 2025
Reply from CPAP Victoria - Frankston
Dear Cate,
We're happy to hear that you found our team helpful and knowledgeable. It's great to know you felt calm and secure with our service. Thank you for your positive feedback!
Michelle, CPAP Victoria
Delivery was prompt and as ordered.
September 9, 2025
Reply from CPAP Victoria - Frankston
We're happy to hear that your delivery was prompt and exactly as you ordered. Thank you for your positive feedback; we appreciate it very much!
Terrible customer service at the…
Terrible customer service at the Frankston store. There was no indication on the website that the item was out of stock, and only found out by chasing it up with the store myself. Waiting over a week for a click and collect, which ended up being mailed to me. Will not order from CPAP Victoria again.
June 30, 2025
Reply from CPAP Victoria - Frankston
Hi,
I'm truly sorry to hear about your recent experience at our Frankston store, and I want to sincerely apologise for the inconvenience and frustration this caused you.
We understand how important clear communication and timely service are, especially when it comes to health-related products. It’s disappointing to hear that the item you ordered was not listed as out of stock on our website, and that you only found out after having to follow up yourself, this is not the experience we aim to provide.
Waiting over a week for a click-and-collect order, only to have it mailed out instead, falls well below the standard we strive for. We deeply regret that this has led you to lose trust in CPAP Victoria, and we take your feedback seriously as we work to improve our processes and communication.
If there’s anything we can do to make this right or if you’d be open to discussing your experience further, please feel free to reach out to us directly. Your feedback is valued and helps us do better. (info@cpapvictoria.com.au)
Kind regards,
Ruby
Prompt service and always on hand to…
Prompt service and always on hand to help with a query , tip or advice
January 16, 2025
Reply from CPAP Victoria - Frankston
Hi,
Thank you so much for your fantastic five-star review! We're delighted to hear that you’ve experienced prompt service and that we’ve been able to assist with any queries, tips, or advice you need.
Your support truly means a lot to us, and we're always here to help whenever you need us.
Warmest regards,
Ruby
Reply from CPAP Victoria - Frankston
Hello,
Thank you so much for your wonderful review! We're so glad to hear that you had a friendly and professional experience with us. We always aim to provide the best service, and your feedback means the world to us! 😊
If you need anything else, please don’t hesitate to reach out. Thanks again for choosing CPAP Victoria!
Warm regards,
Ruby
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