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CPAP Victoria - Port Melbourne Reviews 13

TrustScore 4.5 out of 5

4.5

375 Bay street, 3207 Port Melbourne, VIC, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Ease of ordering online - Shop is a game changer. Excellent communication about my order and very timely advice that it was ready for collection.

Company replied

Rated 5 out of 5 stars

So easy to use the website and finalize purchase. Package arrived within a week - fantastic - and it was well packaged. Communication re delivery was excellent. Always a pleasure dealing with CPAP V... See more

Company replied

Rated 5 out of 5 stars

Were quick to rectify to an issue with a recent order I reported just before a long weekend.

Company replied


Company details

  1. Medical Equipment Supplier
  2. Local Medical Service
  3. Medical Supply Store
  4. Sleep Clinic

Written by the company

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Contact info

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us

4.5

Excellent

TrustScore 4.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Were quick to rectify to an issue with…

Were quick to rectify to an issue with a recent order I reported just before a long weekend.

April 1, 2026
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Hi there,

Thank you so much for your 5-star review!

We’re really pleased to hear that your issue was resolved quickly, especially ahead of the long weekend. Providing prompt support when it’s needed most is very important to us.

We truly appreciate your kind words and your support, and we’re always here if you need anything further.

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

The purchase was easy

The purchase was easy , staff were knowledgable and helpful .

February 20, 2026
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re so happy to hear that your purchase was easy and that our team was able to help with knowledgeable and friendly service, that’s exactly what we strive for every day! 😊

We truly appreciate your kind words and your support, and we look forward to helping you again in the future.

Kind regards
The CPAP Victoria Team

Rated 5 out of 5 stars

I ordered online for pick up and was…

I ordered online for pick up and was ready within minutes.

January 21, 2026
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Hello,

Thank you so much for your fantastic 5-star review! 🌟

We’re so glad to hear your order was ready for pickup so quickly. Your kind feedback means a lot to us, and we truly appreciate your support! 😊

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

So easy to use the website and finalize…

So easy to use the website and finalize purchase. Package arrived within a week - fantastic - and it was well packaged. Communication re delivery was excellent. Always a pleasure dealing with CPAP Victoria.

November 26, 2025
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Hi there,

Thank you so much for your wonderful review! We’re thrilled to hear that you found our website easy to use, your package arrived quickly and securely, and that our communication met your expectations. It’s always a pleasure to assist you, and we truly appreciate your continued support and trust in CPAP Victoria.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Easy to order and fast delivery with…

Easy to order and fast delivery with tracking

November 25, 2025
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Hi,

Thank you so much for your kind review! We’re delighted to hear that you found the ordering process easy and enjoyed fast delivery with tracking. Your support means a lot to us, and we truly appreciate you choosing CPAP Victoria.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Thank you.

Excellent customer service, made the whole process so much easier.

August 28, 2025
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Hello,

Thank you so much for your lovely review! We’re thrilled to hear you found our customer service helpful and that it made everything easier for you. Your kind words mean a lot to us, we’re always happy to help! 🌟

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Five Star Service

Ease of ordering online - Shop is a game changer. Excellent communication about my order and very timely advice that it was ready for collection.

May 2, 2025
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Thank you so much for your lovely 5-star review! We're absolutely thrilled to hear that you found the online ordering process easy and convenient, and that our communication and timely updates made things even smoother for you.

It truly means a lot to us to know we're making a positive difference. We really appreciate your support and look forward to helping you again in the future!

Warmest regards,
Ruby

Rated 5 out of 5 stars

Easy click and collect order

Did a click and collect. Very quick, easy and trouble free. Great staff at collection.

March 3, 2025
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Hello,

Thank you so much for your fantastic review! We're delighted to hear that your click and collect experience was quick, easy, and trouble-free, and that our staff made the collection process smooth for you.

Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever need anything else, we’re always here to help!

Kind regards,
Ruby

Rated 5 out of 5 stars

Product arrived on time

January 10, 2025
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Hello,

Thank you for your wonderful five-star review! We're so glad to hear that your product arrived on time.

Your support means a lot to us, and we're always here to assist if you need anything in the future.

Warmest regards,
Ruby

Rated 5 out of 5 stars

Very fast delivery and product as…

Very fast delivery and product as ordered.

January 7, 2025
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

HI!

Thank you for your fantastic five-star review! I'm so glad to hear that your order arrived quickly and exactly as expected.

We truly appreciate your support and look forward to assisting you again in the future. If you ever need anything, don't hesitate to reach out.

Warmest regards,
Ruby

Rated 5 out of 5 stars
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Thank you so much for your kind review! We're so happy to hear that you found the ordering process easy and that your delivery was quick. Your feedback is greatly appreciated, and we look forward to serving you again soon! 😊

Kind regards,
Ruby

Rated 5 out of 5 stars

Excellent prompt and efficient service…

Excellent prompt and efficient service from CPAP Victoria

November 28, 2024
CPAP Victoria - Port Melbourne logo

Reply from CPAP Victoria - Port Melbourne

Hi,
Thank you so much for your fantastic review! We’re delighted to hear that you had an excellent experience with our prompt and efficient service. Your feedback truly means a lot to us! 😊

If there’s anything else we can assist you with, don’t hesitate to reach out. Thanks again for choosing CPAP Victoria!

Warm regards,
Ruby

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