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CPAP Victoria - Shepparton Reviews 8

TrustScore 4.5 out of 5

4.3

125 Wyndham Street, 3630 Shepparton, VIC, AU


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Rated 5 out of 5 stars

I visited Cpap Vic in Shepparton after advice from my specialist doctor. The whole experience with Ramya was Amazing. She was kind, understanding and extremely helpful. I was anxious to begin with,... See more

Company replied

Rated 5 out of 5 stars

Items arrived as described. But the postage took over a week to be delivered, this is confusing considering that it is a 2 hr drive direct from the supplier to us.

Company replied


Company details

  1. Medical Equipment Supplier
  2. Local Medical Service
  3. Medical Supply Store
  4. Sleep Clinic

Written by the company

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Contact info

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us

4.3

Excellent

TrustScore 4.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Quick and reliable

Quick and reliable

March 12, 2026
CPAP Victoria - Shepparton logo

Reply from CPAP Victoria - Shepparton

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re delighted to hear that you found our service quick and reliable, that’s exactly what we aim to provide for our customers. 😊

We truly appreciate your support and look forward to assisting you again whenever you need us!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

CPAP Vic/ Shepparton

I visited Cpap Vic in Shepparton after advice from my specialist doctor.
The whole experience with Ramya was Amazing. She was kind, understanding and extremely helpful. I was anxious to begin with, but I could see results throughout the trial period and for me it was a great experience.
Thorough directions and also thorough sleep reports which I wasn’t expecting.

December 4, 2025
Unprompted review
CPAP Victoria - Shepparton logo

Reply from CPAP Victoria - Shepparton

Hello,

Thank you so much for your wonderful review! We’re thrilled to hear that your experience at our Shepparton clinic with Ramya was so positive. It’s wonderful to know that her kindness, understanding, and support helped you feel comfortable and confident during your trial period.

We truly appreciate you choosing CPAP Victoria and your support means a lot to us!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Order arrived very promptly and was all…

Order arrived very promptly and was all correct thank you

October 27, 2025
CPAP Victoria - Shepparton logo

Reply from CPAP Victoria - Shepparton

Hi,

Thank you so much for your kind review! We’re delighted to hear that your order arrived promptly and was exactly as expected. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.

We look forward to assisting you again in the future!

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Fast service

Speedy delivery, good pricing.

September 15, 2025
CPAP Victoria - Shepparton logo

Reply from CPAP Victoria - Shepparton

Dear Larry,

We appreciate you taking the time to leave us such a fantastic review! We are so glad you were happy with our fast delivery and prices.

Michelle, CPAP Victoria

Rated 5 out of 5 stars

CPAP Shepparton were great

CPAP Shepparton were great. Ordered product on line and arrived on time

July 17, 2025
CPAP Victoria - Shepparton logo

Reply from CPAP Victoria - Shepparton

Hi there,

Thank you so much for your kind words! We’re delighted to hear that our Shepparton team looked after you so well and that your online order arrived right on time.

We truly appreciate you taking the time to share your experience and give us such lovely feedback.

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Machine repaire

Staff very helpful and polite

July 8, 2025
CPAP Victoria - Shepparton logo

Reply from CPAP Victoria - Shepparton

Hello,

Thank you so much for your kind review! We’re delighted to hear that our staff were helpful and polite during your machine service experience.

Your support means a lot to us, and we’re always here to assist you whenever you need.

Warm regards,
Ruby

Rated 5 out of 5 stars

Items arrived as described.

Items arrived as described.
But the postage took over a week to be delivered, this is confusing considering that it is a 2 hr drive direct from the supplier to us.

November 12, 2024
CPAP Victoria - Shepparton logo

Reply from CPAP Victoria - Shepparton

Hello,

Thank you so much for your kind 5-star review! We’re glad to hear that the items arrived as described.

We completely understand your concerns about the postage time. Once we pass our orders over to Australia Post, the delivery process is entirely in their hands, and sometimes delays can occur, even with relatively short distances. We always aim to dispatch orders as quickly as possible, but the shipping times are ultimately determined by Australia Post once the package is with them.

We appreciate your understanding, and if you ever need any assistance or have any further questions, please don’t hesitate to reach out.

Kind regards,
Ruby

Rated 5 out of 5 stars

The service manager was supportive and…

The service manager was supportive and advice was useful Thankyou so much

October 10, 2024
CPAP Victoria - Shepparton logo

Reply from CPAP Victoria - Shepparton

Hello!

Thank you so much for your lovely review! I’m delighted to hear that you found our support and advice helpful. It’s wonderful to know we could make a difference for you!

Please don’t hesitate to reach out if there’s anything else we can assist you with. Thank you again for your kind words and support!

Warmest regards,
Ruby

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