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CPAP Victoria Reviews 

3,466
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, finding the ordering process easy and the products delivered promptly. Many highlight the excellent product range and competitive pricing, often taking advantage of sales. People appreciate the helpful and professional staff, who assist with orders and provide timely updates. However, some customers experienced issues with delivery carriers, leading to delays or missed deliveries. A few other people also felt that product descriptions or pictures could be more accurate, leading to incorrect purchases or expectations.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting prompt and quick delivery times, with... See more

Product

People report positive experiences with product, often highlighting the great quality and competitive prices,... See more

Order

Users describe positive interactions with order, highlighting good quality, service, and price. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and overall... See more

Price

Customers consistently note positive experiences with price, often finding products within an expected range... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like most people I had no understanding of Sleep Apnea, and was having miserable sleep and lacked energy throughout the day. My days started at the local pool at 5.30am, and my energy levels become ve... See more

Company replied

Rated 5 out of 5 stars

Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more

Company replied

Rated 5 out of 5 stars

Product ready to go as promised. No hesitation from Lalor friendly admin staff. Nice & smooth, helped with another product. Definitely 5 star.

Company replied

Rated 5 out of 5 stars

Ordering and delivery was seamless and easy- My CPAP mask arrived on time Was a wonderful price in Black Friday sales. Whilst I could have price matched I decided to give CPAC Victoria the business... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Local Medical Service
  3. Medical Supply Store
  4. Sleep Clinic

Written by the company

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Contact info

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

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4.7

All reviews

(3,466)

479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was the usual seamless experience

It was the usual seamless experience. Price was good, ordering was easy, stuff turned up as advised.

February 26, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re so happy to hear you had another seamless experience with CPAP Victoria, from great pricing and easy ordering to receiving your items as expected. That’s exactly the experience we strive to provide! 😊

We truly appreciate your continued support and kind feedback. We look forward to helping you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Very happy

Great service

February 24, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your 5-star review! 🌟

We’re delighted to hear you had a great experience with CPAP Victoria, your kind words truly mean a lot to our team. 😊

We really appreciate your support and look forward to helping you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Fast shipping.

February 23, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your 5-star review! 🌟

We’re really glad to hear you were happy with the fast shipping from CPAP Victoria, that’s something we always strive to provide for our customers. 😊

We truly appreciate your support and look forward to helping you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Best place to buy anything CPAP

My order had to be split and I was kept informed by Ruby about the availability and delivery time of both parts.
CPAP Victoria will be my go to for all things CPAP related and I will recommend them to anyone looking for anything CPAP.

February 25, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your amazing 5-star review! 🌟

We’re truly honoured to be your go-to place for all things CPAP. It’s wonderful to hear that you were kept informed about your split order and delivery timelines, clear communication is something we always strive for at CPAP Victoria.

Your recommendation means so much to us, and we really appreciate your kind words and support. Thank you again, and we look forward to helping you anytime you need us! 😊

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

service was excellent

February 25, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re delighted to hear you found our service excellent, that truly means a lot to our team. 😊

We really appreciate your kind feedback and support, and we look forward to helping you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Quick and easy purchase! Very professional!

Very easy to navigate your website and order! Extremely quick delivery! An easy and very professional experience!!

February 24, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your wonderful 5-star review! 😊

We’re thrilled to hear you found our website easy to navigate and that ordering was simple and smooth. It’s also great to know you were happy with the extremely quick delivery and professional service, that’s exactly the experience we aim to provide! 🌟

We truly appreciate your kind words and your support, and we look forward to helping you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Fast Delivery

February 24, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your 5-star review! 🌟

We’re really glad to hear you were happy with the fast delivery, that’s something we always strive to provide. 😊

We truly appreciate your support and look forward to helping you again in the future!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Great service and got my items quickly

Great service and got my items quickly. Very happy.

February 24, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 😊

We’re so pleased to hear that you were happy with our service and that your items arrived quickly. It means a lot to us to know you had a positive experience.

Thank you again for your kind feedback and support, we truly appreciate it! 🌟

Kind regards,
The CPAP Victoria Team

Rated 1 out of 5 stars

Hello it still is yet to be delivered

Hello it still is yet to be delivered

February 24, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be.

We’ve looked into your order and can see via the tracking information that it has been marked as delivered. We’ve sent you an email with the full details, including the delivery information, so we can work together to resolve this as quickly as possible.

Could you please check your inbox (and junk folder, just in case) and respond when you have a moment? We’re very keen to get this sorted for you.

Kind regards,
CPAP Victoria Online

Rated 5 out of 5 stars

Response time was excellent

Response time was excellent
Delivery time was Very Good

February 23, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your wonderful 5-star review! 😊

We’re delighted to hear that you were happy with both our response time and delivery speed. Providing prompt service and getting orders to our customers as quickly as possible is something we always strive for.

We truly appreciate you taking the time to share your experience and for your kind support! 🌟

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Friendly help with queries.

Friendly help with queries.
Useful, helpful information provided to my queries.
Quick response to my questions.
Didn't use technical language in your answers made it easier to understand.

February 13, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review! 😊

We’re really glad to hear that you found our team friendly and helpful when answering your questions. It’s great to know that the information provided was clear and easy to understand, we always aim to keep things simple and supportive so our customers feel confident and comfortable.

We truly appreciate you taking the time to share your experience, and thank you again for your kind feedback and support! 🌟

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great communication's

February 20, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re so pleased to hear that you were happy with the fast delivery and our communication. Providing a smooth and helpful experience for our customers is always our goal.

We really appreciate you taking the time to share your feedback and for choosing us. Thank you again for your support! 😊

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Quick and fast

Quick and fast

February 20, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your 5-star review! 🌟

We’re delighted to hear that your experience was quick and fast, that’s exactly what we aim for. We really appreciate you taking the time to share your feedback.

Thanks again for your support, and we look forward to helping you again in the future! 😊

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

H.R.H

I had an issue with my order and they addressed it promptly and courteously which, sadly, makes them quite a standout these days.

February 16, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review 🌟

We’re really grateful you took the time to share your experience. We’re so pleased to hear your issue was addressed promptly and courteously. That’s exactly the level of care we always aim to provide. 😊

Your kind words truly mean a lot to our team. Thank you again for your support, we’re always here if you ever need anything.

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

The quick delivery.

February 16, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your 5-star review! 🌟

We’re so pleased to hear you were happy with the quick delivery, we know how important it is to receive your order promptly! 😊

We truly appreciate your support and look forward to helping you again whenever you need us.

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re so happy to hear you consistently receive good, quick service from us, that truly means a lot! 😊

We really appreciate your ongoing support and look forward to helping you again whenever you need us.

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your lovely 5-star review! 🌟

We’re so glad to hear you found the process straightforward and were happy with our pricing, that’s exactly what we aim for! 😊

We truly appreciate your support and look forward to assisting you again in the future.

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your wonderful 5-star review! 🌟

We’re so pleased to hear you were happy with the quick delivery and great pricing, that’s exactly the experience we strive to provide every time. 😊

We truly appreciate your support and look forward to helping you again whenever you need us!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Like most people I had no understanding…

Like most people I had no understanding of Sleep Apnea, and was having miserable sleep and lacked energy throughout the day. My days started at the local pool at 5.30am, and my energy levels become very low and swimming speed got slower and slower. The 4 week machine trial with guidance from Carolyn who was very patient with me answering all my questions was what I needed. In no time, I was having great sleep and regained energy and speed in the pool again

February 19, 2026
Unprompted review
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your beautiful 5-star review! 🌟

We’re absolutely delighted to hear how much your experience at our Wantirna clinic has helped you. Starting CPAP therapy can feel overwhelming, especially when everything is new, so it’s wonderful to know the 4-week trial gave you the support and confidence you needed.

Carolyn will be so thrilled to hear your kind words, she truly cares about her patients and always takes the time to ensure every question is answered with patience and understanding. 😊

Most importantly, we’re so happy to hear you’re sleeping well again and that your energy (and speed!) is back in the pool at 5:30am, what an incredible result!

Thank you for trusting us with your care. We’re always here for you whenever you need support.

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Efficient and quick

Efficient and quick. Good product.

February 12, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your fantastic 5-star review! 🌟

We’re so pleased to hear you found our service efficient and quick, and that you’re happy with the product. That’s exactly what we aim for! 😊

We truly appreciate your support and look forward to helping you again in the future.

Kind regards,
The CPAP Victoria Team

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