Like most people I had no understanding of Sleep Apnea, and was having miserable sleep and lacked energy throughout the day. My days started at the local pool at 5.30am, and my energy levels become ve... See more
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Review summary
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Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more
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Product ready to go as promised. No hesitation from Lalor friendly admin staff. Nice & smooth, helped with another product. Definitely 5 star.
Company replied
Ordering and delivery was seamless and easy- My CPAP mask arrived on time Was a wonderful price in Black Friday sales. Whilst I could have price matched I decided to give CPAC Victoria the business... See more
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Company details
Written by the company
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Contact info
Victoria, Australia
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4.7
Excellent
3K reviews
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Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re really pleased to hear you were happy with the speedy delivery, fair prices and a smooth, hassle-free experience. Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
User friendly on line shopping.
User friendly on line shopping.
Well presented items within the shopping list.
Fast & efficient payment process.
Excellent parcel tracking by the day!
May 14, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your fantastic 5-star review! We’re delighted to hear you found our online shopping user-friendly and that you enjoyed the clear presentation of items, fast and efficient checkout, and detailed parcel tracking. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
There were problems with the order
There were problems with the order, completely of My making.
They were sorted out by Ruby Schroeder in a most professional way. She was very understanding and pleasant to deal with.
Thank you
May 7, 2026
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! We truly appreciate your understanding, and we’re so pleased to hear that Ruby was able to assist you in such a professional and pleasant manner. She’ll be delighted to hear that. Thank you again for your support, and we look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your lovely 5-star review! We’re delighted to hear that you received good service and found our staff friendly, kind, and helpful. Your kind words truly mean a lot to our team, and we really appreciate your support. We look forward to welcoming you again soon!
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi there,
Thank you so much for your wonderful 5-star review! We’re so happy to hear that you found exactly what you were looking for and that our team could provide quick and helpful responses about the product. Your support truly means a lot to us, and we look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
support completely unhelpful
Ordered online delivery and accidentally chose the wrong size, which was of course my own mistake. immediately called their support number to see what could be done - she said she couldn't actually change the order, but would contact the store to have them change it before they sent it out. I asked if I could just cancel the order and re-do it, to make sure it was right. she said no, she'd sort it out this way. great, I thought. until my order arrived that afternoon, and was the wrong size still.
only reason I didn't immediately get it refunded and replaced is cause who knows how long that would take, and since it's for my cpap, I needed it that night. luckily it fits, but it's tight.
what's the point of support telling you they'll do something if they straight up don't? next time I'll ignore any promises they make and insist on cancelling if there's any error on my side, clearly they can't be trusted to fix it on theirs.
May 5, 2026
Reply from CPAP Victoria
Hello,
Thank you for taking the time to share your experience, and I am truly sorry that we let you down in this situation.
I completely understand how frustrating this would have been, especially when you contacted us immediately to correct the order and were assured it would be taken care of. We sincerely apologise that the change was not made before dispatch, and for the stress and inconvenience this caused, particularly given how important CPAP therapy is and that you needed the item that same night.
While we appreciate your understanding that the original sizing mistake was accidental, we also recognise that we did not follow through on the support you were promised, and that is understandably disappointing.
Your feedback has been shared with our team so we can review what happened and improve our communication and order handling processes moving forward.
Again, we are very sorry for your experience and appreciate you bringing this to our attention.
Warm regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re delighted to hear you found our service fast and efficient. Your support and kind feedback are truly appreciated and we look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
Item didn't match machine
I asked for items which match my Philips DreamStation. The tubing did not match at end attached to machine. I had to improvise as I needed the machine operational. The replacement mask was fine.
May 11, 2026
Reply from CPAP Victoria
Hi,
Thank you for taking the time to leave a review, and I am very sorry to hear that the tubing you received was not compatible with your Philips DreamStation machine.
I completely understand how frustrating and inconvenient this would have been, especially when you rely on your CPAP equipment daily and needed to make adjustments yourself to keep the machine operational.
I’m pleased to hear that the replacement mask was suitable, however we sincerely apologise that the tubing did not meet expectations. This is certainly not the experience we want for our customers.
Thank you again for your feedback, as it helps us improve our product guidance and support moving forward.
Warm regards,
The CPAP Victoria Team
fast and easy
May 7, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your 4-star review! We're so happy to hear you found the experience fast and easy. We really appreciate your support and hope to see you again soon!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you received excellent service from our online team. Your kind words will mean a lot to our staff, and we truly appreciate you taking the time to share your experience. We look forward to helping you again in the future!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your wonderful 5-star review! We’re so pleased to hear you found our prices competitive, the website easy to navigate, and the delivery quick. Your kind feedback truly means a lot to us, and we’re grateful for your support. We look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for the 4-star review! We’re thrilled to hear you found us helpful and that your issue was resolved. If there’s anything we could do to turn this into a 5-star experience next time, we’d love to hear it. Appreciate you choosing us!
Best regards,
The CPAP Victoria Team
fast prompt service
May 7, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re delighted to hear you were happy with our fast and prompt service. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for the 5-star review! We’re thrilled to hear you enjoyed our website and were happy with the rapid delivery. Your kind words and support truly mean a lot to us. We look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hello,
Thank you so much for your kind review! We’re delighted to hear you were happy with both the service and professionalism provided by our team.
Your support truly means a lot to us, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
Warm regards,
The CPAP Victoria Team
Timely delivery
April 28, 2026
Reply from CPAP Victoria
Hi,
Thank you so much for your 5-star review! We’re so pleased to hear your order arrived in a timely manner. We truly appreciate your support and hope to assist you again in the future!
Kind regards,
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your kind review! We’re so pleased to hear your order arrived promptly, in intact packaging, and exactly as expected.
We truly appreciate your support and look forward to assisting you again in the future!
Warm regards,
The CPAP Victoria Team
My second attempt to purchase a…
My second attempt to purchase a replacement mask (online)was better than the first (out of stock and no correspondence to let me know), however I was overcharged when making a return on another occasion when exchanging it for the model I needed.I didn't want to make a scene over a few dollars so I accepted it. Purchasing spare parts from CPAP Victoria for me so far has not been a smooth experience.
April 27, 2026
Reply from CPAP Victoria
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experiences with us have not been as smooth as they should have been.
We also apologise for the lack of communication regarding the out of stock item on your first order, as we understand how frustrating that can be.
In regard to the exchange you mentioned, there is a price difference between the ResMed F20 and N20 replacement cushions. From what we can see on our end, it does appear the correct pricing was charged at the time. However, if you still feel something wasn’t quite right, please don’t hesitate to email our team directly so we can look into this further and rectify any issues if needed.
We genuinely appreciate your feedback, as it helps us improve both our service and communication moving forward. Thank you again for giving us another opportunity to assist you.
Kind regards.
The CPAP Victoria Team
Reply from CPAP Victoria
Hi,
Thank you so much for your lovely review! We’re so glad to hear your order arrived quickly. We really appreciate your support and hope to assist you again in the future 😊
Kind Regards,
The CPAP Victoria Team
Easy to order on line and promptly…
Easy to order on line and promptly delivered. Thank you.
April 28, 2026
Reply from CPAP Victoria
Hi there,
Thank you so much for your lovely review! We’re so pleased to hear you found the online ordering process easy and that your order arrived promptly.
We truly appreciate your support and thank you again for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
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