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CPAP Victoria Reviews 

3,465
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, finding the ordering process easy and the products delivered promptly. Many highlight the excellent product range and competitive pricing, often taking advantage of sales. People appreciate the helpful and professional staff, who assist with orders and provide timely updates. However, some customers experienced issues with delivery carriers, leading to delays or missed deliveries. A few other people also felt that product descriptions or pictures could be more accurate, leading to incorrect purchases or expectations.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting prompt and quick delivery times, with... See more

Product

People report positive experiences with product, often highlighting the great quality and competitive prices,... See more

Order

Users describe positive interactions with order, highlighting good quality, service, and price. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and overall... See more

Price

Customers consistently note positive experiences with price, often finding products within an expected range... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like most people I had no understanding of Sleep Apnea, and was having miserable sleep and lacked energy throughout the day. My days started at the local pool at 5.30am, and my energy levels become ve... See more

Company replied

Rated 5 out of 5 stars

Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... See more

Company replied

Rated 5 out of 5 stars

Product ready to go as promised. No hesitation from Lalor friendly admin staff. Nice & smooth, helped with another product. Definitely 5 star.

Company replied

Rated 5 out of 5 stars

Ordering and delivery was seamless and easy- My CPAP mask arrived on time Was a wonderful price in Black Friday sales. Whilst I could have price matched I decided to give CPAC Victoria the business... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. Local Medical Service
  3. Medical Supply Store
  4. Sleep Clinic

Written by the company

CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.


Contact info

Sleep Apnoea Diagnosis: What's Next?

Start Your CPAP Trial With Us

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

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4.7

All reviews

(3,465)

475 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super quick well priced

Super quick well priced

March 24, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your wonderful 5-star review! 🌟

We’re thrilled to hear that you found our service super quick and well-priced, making things fast and affordable for our customers is always our goal. 😊

We truly appreciate your support and look forward to assisting you again whenever you need us!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Excellent Service

Made the wrong selection on the filters, I didn't realize that there was a difference between the Airsense 10 and the Airsense 11. The hose and tank are perfect.

March 23, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re glad to hear that your hose and chamber are perfect, and it’s great that we could assist even when there was a mix-up with the filters. Mistakes happen, and we’re always happy to help our customers get exactly what they need. 😊

We truly appreciate your support and kind words, and we look forward to assisting you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Great service

Great service, really
Nice to have a new water tank that is clean and fresh

March 20, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re so glad to hear that you’re happy with your new chamber and that it’s fresh and ready to use. Providing great service and quality products for our customers is always our goal! 😊

We truly appreciate your support and look forward to assisting you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Delivery was prompt from the time of…

Delivery was prompt from the time of order

March 16, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your wonderful 5-star review! 🌟

We’re thrilled to hear that your delivery was prompt, getting your order to you quickly is always our goal. 😊

We truly appreciate your support and look forward to assisting you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re delighted to hear that you found our service quick and efficient, making things smooth and easy for our customers is always our goal. 😊

We truly appreciate your support and look forward to assisting you again whenever you need us!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Easy to order online

Easy to order online, product always arrives well with no concerns. Products are generally a little cheaper online than what I can get locally, great to have some back up.

March 2, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re so glad to hear that ordering online has been easy and that your products always arrive safely. It’s great to know that our pricing and convenience make it easier for you to have a reliable backup too! 😊

We truly appreciate your support and kind feedback, and we look forward to helping you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Product was as expected

Product was as expected

March 16, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your wonderful 5-star review! 🌟

We’re glad to hear that your product met your expectations, providing exactly what our customers need is always our goal. 😊

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Great place to order CPAP Gear!

It's always a great experience to order parts and accessories for my CPAP machine. The ordering process is very easy, and the delivery of the products is always very quick.

March 16, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re thrilled to hear that ordering CPAP parts and accessories with us has always been a great experience. It’s fantastic to know that our easy ordering process and quick delivery are making a difference for you. 😊

We truly appreciate your kind words and support, and we look forward to helping you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Great staff

Great staff, super helpful and understanding of my needs

March 19, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re so glad to hear that our staff were helpful and understanding of your needs, making sure our customers feel supported is always our top priority. 😊

Best regards,
The CPAP Victoria Team

We truly appreciate your kind words and support, and we look forward to assisting you again whenever you need us!

Rated 3 out of 5 stars

....

Issue resolved.

March 2, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you for sharing your feedback, and I’m so sorry to hear that you feel this way. This is certainly not the experience we want for our customers, and we would never want this to be a reflection of our service.

I sincerely apologise for the frustration and concern this situation has caused. We have responded to your enquiry regarding your return, and we would really appreciate it if you could get back to us so we can continue working with you to resolve this as quickly as possible.

Please know that we’re here to help and genuinely want to sort this out for you.

Kind regards,
The CPAP Victoria Team

Rated 4 out of 5 stars

Prices are a bit expensive

Prices are a bit expensive, maybe just Resmed prices are expensive all round

March 16, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi,

Thank you so much for your kind review! 🌟

We completely understand products can sometimes feel a bit pricey, and we really appreciate your honesty. We always aim to offer competitive pricing while providing quality products and excellent support. 😊

Thank you again for your feedback and for your support, it truly means a lot!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Communication was exceptional

Communication was exceptional, will definitely be a return customer

March 17, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re thrilled to hear that our communication stood out and made your experience exceptional. It means a lot to know you’ll be returning, we can’t wait to assist you again! 😊

We truly appreciate your support and kind feedback.

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re so glad to hear that you were happy with our customer service and communication, providing clear, helpful support is always our goal. 😊

We truly appreciate your kind words and support, and we look forward to assisting you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

CPAP tubing ,

Very easy to order online , fast post , good price , Thankyou

March 16, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re thrilled to hear that ordering your CPAP tubing online was easy, the delivery was fast, and you were happy with the price. 😊

Your kind words mean a lot to us, and we truly appreciate your support. We look forward to helping you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 4 out of 5 stars

Mask Trial & Follow Up

I wanted to trial a couple of masks & rang to book an appointment at the Bentleigh location. The person on the phone booked the wrong time, but the staff at Bentleigh were able to assist despite me missing the appointment. They were very customer service focused & whilst I didn't buy a new mask directly from the Bentleigh store I purchased one from CPAP Victoria online.

February 18, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your kind review! 🌟

We’re really glad to hear that the team at our Bentleigh clinic were able to assist you, even with the mix-up in booking. It’s wonderful to know their focus on customer service made a positive difference for you. 😊

We’re also so happy you were able to find the mask you needed through CPAP Victoria online. Thank you again for your support and for sharing your experience, we truly appreciate it!

Warm regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

CPAP Power Cord Purchase

I struggled to find an Australian power cord for my CPAP machine and they made getting one easy and inexpensive. I was thrilled!! I did a click and collect and they were so polite and helpful. 5 stars!

March 14, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re so glad we could help you find the Australian power cord you needed and make the process easy and affordable. It’s fantastic to hear that your click-and-collect experience was smooth and that our team was polite and helpful. 😊

Your kind words truly mean a lot, and we really appreciate your support. We look forward to assisting you again whenever you need us!

Kind regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Delivery on point from eastern states

Delivery on point from eastern states

March 16, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re thrilled to hear that your delivery was right on point, getting orders to our customers smoothly and reliably is always our priority. 😊

We truly appreciate your support and look forward to assisting you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

The purchase and delivery all happened…

The purchase and delivery all happened as had been indicated.

March 16, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re delighted to hear that your purchase and delivery went exactly as expected, providing a smooth and reliable experience is always our goal. 😊

We truly appreciate your support and look forward to assisting you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

The company have be great to deal with

The company have be great to deal with. The information provided has been clear and helpful. Staff are very pleasant to talk with.

March 12, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hello,

Thank you so much for your wonderful 5-star review! 🌟

We’re so pleased to hear that your experience with CPAP Victoria has been clear, helpful, and enjoyable. It’s wonderful to know our team’s friendliness and support made a difference for you. 😊

We truly appreciate your kind words and continued support, and we look forward to assisting you again whenever you need us!

Best regards,
The CPAP Victoria Team

Rated 5 out of 5 stars

Quick and reliable

Quick and reliable

March 12, 2026
CPAP Victoria logo

Reply from CPAP Victoria

Hi there,

Thank you so much for your wonderful 5-star review! 🌟

We’re delighted to hear that you found our service quick and reliable, that’s exactly what we aim to provide for our customers. 😊

We truly appreciate your support and look forward to assisting you again whenever you need us!

Kind regards,
The CPAP Victoria Team

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