Matt and Shannon (from CPI Charleston)were our TV install team at North Myrtle. They faced some challenges when they arrived. Two of the 5 rooms where a rep prewired for install -the 2 most importan... See more
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Review summary
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I want to give a huge shoutout to Marilyn from CPI Security! During a difficult time in my life, I let her know about my recent separation, and she handled everything with such care, professionalism,... See more
Company replied
The customer service technician, Ryan, was exceptional. He was extremely patient as I had to get screwdrivers and batteries for the motion detector. As I fumbled with trying to figure out what I nee... See more
Company replied
Tylasia was very thorough, helped make this process easier for me. I tried calling & the wait times were long but texting was so fast & simple. She explained everything in detail & answered all my q... See more
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Company details
- Security Equipment Store
- Burglar Alarm Store
- Home Automation Company
- Security Service
- Security System Installer
About CPI Security
Written by the company
Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Life live secured.
Written by the company
- Essentials Video Package
- For a limited-time, get a Free Doorbell & Outdoor Camera. Plus, get 25% off any additional video or smart home devices. Every CPI security system comes with 24/7 monitoring and emergency response. When it comes to your loved ones' safety and protecting your property, our Real Time Response℠ makes all the difference.
Protection you can count on. Conveniences you will love.
When it comes to the safety of your loved ones and the protection of your property, a quick response can make all the difference. CPI's award-winning central station communicates a verified emergency to the authorities delivering a response in seconds, not minutes. We're here when you need us most.
CPI Security is so confident in our professional installation, we offer our No False Alarm Guarantee. If a false alarm caused by a system malfunction results in a fine from your local authorities, CPI will credit your account for the cost. See full terms at CPISecurity.com
Contact info
4300 Sandy Porter Rd, 28273, Charlotte, United States
- 844-744-0198
- cpisupport@cpisecurity.com
- cpisecurity.com
4.5
Excellent
3K reviews
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Nigel was friendly
Nigel was friendly, efficient and walked me through the troubleshooting process seamlessly. 10/10 customer service.
November 20, 2025
Unprompted review
Reply from CPI Security
We're happy to hear that the troubleshooting process was seamless and efficient. We appreciate you sharing your positive experience with us!
Nigel was awesome and super helpful!!!
Nigel was awesome and super helpful!!!! I appreciate his amazing customer service!!!!
November 19, 2025
Unprompted review
Reply from CPI Security
We appreciate you sharing your positive experience! We're happy to hear that the service was helpful. Thank you for your feedback.
NIGEL was very pleasant and easy to…
NIGEL was very pleasant and easy to understand. He answered every question and was terrific at clarifying my billing questions. Thank you
November 18, 2025
Unprompted review
Reply from CPI Security
We're happy to hear that you found our team member pleasant and helpful in clarifying your billing questions. We appreciate you taking the time to share your positive experience!
Reply from CPI Security
We're happy to hear that you found our team member competent, helpful, and friendly. Thank you for your feedback!
Matthew Ellis made all the difference
Matthew made all the difference with his first rate experience and technical abilities. He walked me through the steps to remove the back door camera from the security system and then reinstalled it, resetting the camera and getting it back up again. During the process he explained my options with CPI and as a result, I am considering changing out our drive way and back door cameras and signing a new 3 year contract with CPI. Matthew’s superior customer service makes me glad that I am a CPI customer. Please let Matthew’s supervisor know about my great interaction. Thank you all for being the best security team in the Carolinas!
November 17, 2025
Unprompted review
Reply from CPI Security
We're happy to hear that the technician's expertise resolved your camera issues effectively. We appreciate your feedback regarding the service you received and are glad it has made you confident in our security solutions. We'll be sure to share your kind words with their supervisor and the team.
Nigel was very professional,extremely…
Nigel was very professional,extremely helpful, so very kind, and very understanding. Thank you Nigel for being so helpful to me!!!
November 17, 2025
Unprompted review
Reply from CPI Security
We're happy to hear that you had such a positive experience. We appreciate your kind words and are so glad we could be of assistance to you!
Nigel was very informative!
Nigel was very informative, friendly and efficient.
November 14, 2025
Unprompted review
Reply from CPI Security
We're glad you found our team member helpful, friendly, and efficient. Thank you for your positive feedback!
Big shout out to Nigel
Big shout out to Nigel! His customer service is outstanding!!
November 6, 2025
Unprompted review
Reply from CPI Security
We're happy to hear that you had such a positive experience. We appreciate you acknowledging our team's efforts!
Took his time looking into the problem
Took his time looking into the problem. Very polite and very personable.
November 7, 2025
Reply from CPI Security
We appreciate you sharing your positive experience with us. We're so glad you found our service helpful, polite, and personable.
I want to thank Nigel for assisting me…
I want to thank Nigel for assisting me with my circumstances earlier today taking his time to assist the situation very kind
November 6, 2025
Unprompted review
Reply from CPI Security
We appreciate you sharing your positive experience. We are so glad to hear that you received kind and helpful assistance during your time of need.
My first interaction with CPI
My first interaction with CPI was the person who came to install the equipment. Impressive, apparently knowledgeable, polite.
The system is easy to use and monitor.
August 27, 2025
Reply from CPI Security
We're happy to hear that the installation was impressive and the system is easy to use. Thank you for your positive feedback and for sharing your experience.
Nigel was AMAZING!
Nigel was very helpful and patient. He stayed on the phone for 30 minutes to help me troubleshoot my system and was patient and supportive the entire time. He was great!
November 5, 2025
Unprompted review
Reply from CPI Security
We're happy to hear that our team member was helpful and patient while assisting you. We appreciate you taking the time to share your positive experience!
Nigel was very helpful and went above &…
Nigel was very helpful and went above & beyond to assist me in getting my appointment rescheduled. This was one reason of my most pleasant customer service experiences from CPI to date.
November 4, 2025
Unprompted review
Reply from CPI Security
We're happy to hear that the rescheduling assistance was helpful. We appreciate you sharing that this was a pleasant customer service experience. Thank you for your feedback.
Excellent
John was great and responsive.with the move and craziness didn’t think about needing the WiFi for the system so they had to come out 2x. Not pleased about where the motion sensor was placed. There was some confusion because 2 of the techs did agree where to put it. When they came back I asked for it to be moved but it wasn’t. I was told there would be a screw hole which didn’t thrill me considering I thought it was put up with an adhesive. Otherwise everyone was was very professional.
October 31, 2025
Reply from CPI Security
We appreciate your feedback. We're glad the technician was responsive. We regret the WiFi and motion sensor placement issues. We'll review the installation process to prevent similar situations. We value your business.
The man made it so easy to pay my bill
The man made it so easy to pay my bill. And did a great job of explaining what bal I had left.
November 4, 2025
Unprompted review
Reply from CPI Security
We're happy to hear that the payment process was easy and the explanation of your balance was helpful. Thank you for your positive feedback!
Nigel was very helpful and demonstrated…
Nigel was very helpful and demonstrated excellent customer service skills.
November 4, 2025
Unprompted review
Reply from CPI Security
We're happy to hear that the service was excellent and that the support was helpful. We appreciate your positive feedback and time.
Excellent service
November 4, 2025
Unprompted review
Reply from CPI Security
Thank you for your 5 star review and feedback! We are so glad to have you as a part of our CPI family.
Brittany was such an Amazing help to…
Brittany was such an Amazing help to me. She was patient, kind, and extremely compassionate to my situation. In addition, she went above and beyond in following up with me after advising me of her next steps. She was determined to find a solution for me as well as accommodate my needs. In a chaotic world, it was good to experience professional customer service.Brittany needs to be acknowledged and rewarded for her dedication.
November 3, 2025
Unprompted review
Reply from CPI Security
We appreciate you sharing your experience. It's wonderful to hear that you received amazing help and that our team member was patient and compassionate and went above and beyond to assist you. We value your feedback and will certainly acknowledge their dedication.
Great customer support
I spoke with Ryan about one of my devices low battery and he took care of it very quick.
Ryan was very professional and knowledgeable.
November 4, 2025
Unprompted review
Reply from CPI Security
We're happy to hear that the device's battery issue was resolved quickly. We appreciate your positive feedback regarding the professional and knowledgeable support you received.
My installation is still in progress
My installation is still in progress. I have had 3 appointments already. I still have at least one more now before the final installation. I hope that the system works like it should when it is all finished. So far, I have not been impressed..
November 2, 2025
Reply from CPI Security
We regret to hear that the installation is taking longer than expected and that you're not yet impressed. We appreciate your patience and hope the final result meets your expectations.
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