CPI Security Reviews 2,655

Installation was timely and efficient. Our technician was very knowledgeable and answered all our questions.

It was a challenging situation and the installer was very polite and thorough

On Monday, Oct 6th CPI Technician Kenneth, was scheduled to assist us with an emergency situation we had going on. We were very thankful and pleased with outcome of this service visit. He was very professional, KNOWLEDGEABLE and thorough.

Yall always take time too make sure we understand everything yall put in our home 🏡 yall are always on top of things !!!

Tylasia was very thorough, helped make this process easier for me. I tried calling & the wait times were long but texting was so fast & simple. She explained everything in detail & answered all my questions. Great experience interacting this way instead of via call.

CPI is the worst service in the world, They are not on top of things when it come alarms going off, then they lock you out of you account, and think they are still going to collect your money from your account, They forgot to have me sign a contract They harassed me for months I still refused to sign a contract, the harassment continue, So I closed my account and they lost me as a customer for life, if I could give them O I would they are the worst,Go somewhere else to get service, not this place. It’s terrible, crooks ,everywhere in this business They Suck!!!!! A bunch of crooks!!!!!

It began and ended with 5 stars. Kelly was excellent in helping me with the initial sales call. The installation went well and the Tech explained the panel and all that he did. I've had no trouble using my system and its performing as described.

BUYER’S REMORSE!!!! I WOULD LEAVE A MINUS “0” ZERO REVIEW IF I COULD! Extremely POOR CUSTOMER SERVICE WHEN CONFRONTED ABOUT POOR CUSTOMER SERVICE. Very sad!!!

CPI is the worst service ever. I can’t use my front door at all because of the keypad issue. When having issue with their product they push paying for a service and not how to fix the product. Security systems are to protect homes & those in them, but soon as you don’t pay for a service (for them to store videos) the product doesn’t work and they act as if the product you received from them is no longer their problem.

I suggest you think twice about going with this product. If you can’t self service it then it’s worthless.

After 14 years of loyal membership and not being under contract, I was jerked around on discontinuation of service. Thought they were better.

CPI sales rep misrepresented their service and terms. He told us we were signing a 3 year agreement and now they tell us it was for 5 years. I have had them for 2 years and their service is constantly failing. Especially door camera. I am handicapped and depend in door for lots of things. Bottom line it is always failing. They want to fee you to death and when you want to leave they threaten you with the contract. It’s really a horrible experience with them and their customer service. You cannot depend on them to secure your property. Equipment fails so often.

The Tech, Adam, was very cordial and respectful as well as very thorough and competent. He addressed, and resolved, all of our issues quickly and efficiently. I would give him a 10 out of 10 rating.

WOW! This is hands down the best customer experience I've received from a vendor of my home. Michelle was patient, kind, had a willingness to coach and educate me through the whole process and delivered on all that I ask. I WILL BE staying with CPI just because of the experience I just had and I am super thankful of this company.

It is something that we had for years, also would recommend it. Great sound and great pictures. Today someone rang my doorbell and I don’t open my doors . Gave me a great picture of who was at my door. How I wishes I could see it on the panel as well. Just something to think about adding CPI 9/20/2025

Great demeanor, very helpful and accurate.

I want to give a huge shoutout to Marilyn from CPI Security! During a difficult time in my life, I let her know about my recent separation, and she handled everything with such care, professionalism, and compassion. She took the time to make sure my account was secure, updated my password, and walked me through how to operate the system with confidence. I never felt rushed—she genuinely cared that I felt safe and informed. Thank you, Marilyn, for going above and beyond!

I had an issue accessing my CPI account. When I contacted CPI I was put in contact with Samantha. Samantha was very helpful and went above and beyond to assist me with this matter. CPI is very fortunate to have Samantha as an employee and representative of the company.