CPS Homes Reviews 

Great help while putting a deposit down for a new home. Especially Erin Gwilt and Jessica Jones who helped us through the whole process making it very swift and easy.

Incredibly fast and easy process when securing our home through CPS. The staff are friendly and helpful especially Nikki Hamer who helped us throughout the signing process.

Lovely, friendly staff on the face of it. However, having had my property advertised for rent with them for 5/6 weeks, only 3 viewings had been carried out. Communication and feedback was lacking throughout and when I proactively sought feedback, I was consistently told that the market was quiet and that things would pick up in the summer. They had already advised to drop the price twice, which I did reluctantly, to a price lower than the house had been rented for previously. After 5/6 weeks, there was till no sign of the property being let and therefore, I moved it to another Cardiff based letting agent who secured and carried out 5 viewings within 48 hours of the property being advertised, 3 of which wanted to proceed. For clarity, the rental/affordability criteria for both agencies was comparable. Consequently, I think that tells its own story.

Extremely friendly and professional. Quickly promoted my property and kept me informed of progress. Ensured they had all the relevant information to hand for potential purchasers

good company

We signed a tenancy with CPS, within a month the landlord allowed construction workers access to our garden, erecting scaffolding in our garden and blocking in our windown from opening. And the best part is they didnt even bother telling us about it.

Marta Popis-Maciag was very helpful when we had to renew our contract for signing on another year in our flat. She was kind and very quick to get back to us on anything that we needed help with. She made the experience easy.

CPS managed a rental property for us over a number of years and then acted as our agent to sell it. Throughout the relationship they were very helpful.

Buying a property which is with CPS Homes and so far so good! everything has been smooth, so far no problems and all the details taken care of.

I have been renting in Cardiff since 2023 and have used two other agents, but I was never satisfied with them because they paid little attention to the issues. I started renting with CPS in September 2024, and I can confidently say they are the best agents I have dealt with.

Jordan Perry has made my life so much easier! He has been with me since the viewing and has been incredibly helpful and patient. My flat needed new paint and carpets, and Jordan was in constant communication with me, the landlord, and the contractors. He got both jobs done for me without any hassle, and the best part was that I didn’t have to do anything!

I would highly recommend CPS to anyone who wants a stress-free renting experience in Cardiff.

I am always very happy with the level of service I receive from CPS generally and especially from Jordan P.
The team make my life easier!

Great service as usual from CPS. I have been a tenant at this property for 5 years, and have had excellent experience dealing with CPS. In particular; Nikki Hamer and Rhys Owen, who I have had regular contact with over the years, and they are always happy to help and are great to deal with. Many thanks!

I never knew getting a place was so daunting until I moved to Wales. Marta Popis-Maciag Made it such a smooth journey and I’m so glad our place is sorted. Hoping to enjoy my stay there with my friend.

Contact to the company was really good and the phone was always answered when I called. My viewing was really lovely and Florence was so warm and friendly when showing me around telling me about the area and addressing my questions and requirements.

She is very nice and very kind

Fantastic personal and professional service when looking to rent a property.
Would highly recommend!

Service so far very good with helpful and friendly staff

Quick to facilitate moving. Both Nikki and Erin were very responsive and helpful.

We moved out in July2023 but Trustpilot doesn’t accept reviews from >1yr. Please excuse this error. The review was removed without our knowledge so we are uploading it again now.
Now that we have experience with other Cardiff estate agents, we wanted to post our review. Our experience had many issues.
CPS did not tell us about the incredibly loud construction work next door that caused our wall to shake and claimed to have never been notified. However, in discussions with the contractors & landlords next door, we discovered they had been notified & granted the proper permissions. Either the chain of information at CPS is that poor, or they lied to us.
Any minor damage was immediately assumed to be entirely our fault and seized upon as an excuse to retain our deposit. They wanted to charge us to send a contractor to put a new mattress cover on the bed, even though we had discussed beforehand and provided a brand new one when we moved out. When we questioned their logic, they immediately dropped the issue, so they knew it was nonsense to begin with. We only seemed to be notified about property viewings the legally minimum time beforehand.
Following a reply we got from CPS initially (b4 mysteriously removed)
A contractor was drilling into the party wall next door & causing picture frames to fall. The landlord was aware & omitted this information as we know landlord recommended the building works to them. When we emailed about the noise, they pretended they didn't know. The landlord on our contract was also a member of staff at CPS, so CPS must have known about works. We learned the landlord could be the owner of CPS, as we were told he owns lots of properties in Cardiff.
Our inspection said everything was perfect when we moved out & we would receive full deposit back. We emailed many times to confirm before signing the agreement, as we heard that CPS tried to take deposits from other tenants & we wanted written confirmation before agreeing (watch 'Joe Lycett's Got Your Back'). 2 wks after moving out & another couple living there, we received a reply of 'we would have loved to give you your deposit back but unfortunately we can't', for 'stains on a mattress' that didn’t exist. They wanted £50 from our deposit for a mattress protector for ‘stains’ when we had just bought a new one for them. When we challenged them, they decided they didn’t need the money anymore. It’s clear they’ll try & take money from anyone they can.
We also experienced at least one instance of not being given 24 hours notice of a viewing, & also told of a viewing & not notified when it was cancelled. Instead we heard nothing from CPS & they didn’t show up. Finally, the flat was poorly refitted. Every time we used the washing machine, the entire flat shook. There was no window in the bathroom, nor was the ventilation strong enough often resulting in mould, no matter how much drying or wiping we did.
New edit following CPS reply:
1we had to replace the freezer door - in fact the whole drawer due to the company not having spare parts- & it was £30 - or we would be charged for it – that’s what we were told. secondly we had been told by the contractor that previous tenants also broke it, because it was so cheap & poorly made. You couldn’t defrost freezer w/o switching the whole fridge-freezer off at the plug (not feasible so caused a massive build-up of ice)
2the door hit into its overhead closer –which the previous tenants had at their viewing, we had at ours & the viewings after us had- & this was never repaired. that's at least 2 years without repairing it- completely dispelling the myth you immediately repair everything (what a ridiculous claim).the bed slat was not our fault & therefore irrelevant.
3.we had to contest the mattress charge; the landlord did not graciously wave the charge. you did not ‘advise’ the landlord, we provided PROOF over the course of several emails that the ‘staining’ on the mattress was not our doing - & a mattress protector would not repair/replace this anyway. AND this was put in a rude email 2 WEEKS after we moved out, w/new tenants the day after we left- not at check out inspection.
4you had to be notified – legally – & give consent. Liars.
5according to HM land registry the landlord has owned the building since 2017 – not ‘recently’ - nearly 5 years from when we moved in & enough time to tell tenants & future tenants
6. also they forgot the mid tenancy inspection & scheduled an inspection whilst we were moving out – 2 weeks b4 check-out date
their reply proves they’re liars & desperate for a ‘good reputation’ to try & scam more people as they have before. i wholeheartedly promise my review is accurate - i don't want any1 to lose money on these frauds. despite their claims, the landlord is likely to be the owner of CPS & act w only their best interests at heart.
kindest regards
farzana

Thank you Rhys, Angharad and everyone at CPS. Prompt service, excellent communication and my tenants are reporting that they are happy with you too.