CPX Research Reviews 2,582

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the customer service for being responsive, helpful, and efficient, often resolving issues quickly. Many people highlight the staff's dedication and positive attitude, noting their attentiveness and willingness to assist. The prompt response times are frequently mentioned, with many users receiving replies within minutes or hours, which greatly impresses them. However, some customers have expressed dissatisfaction with the user experience and website. These individuals occasionally encounter technical errors that prevent them from receiving rewards after completing surveys. Others report being disqualified from surveys after investing significant time, or finding that survey questions are repetitive or overly complex.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the support team's quick... See more

Response time

People report positive experiences with response time. Many customers appreciate the quick and helpful... See more

Staff

Consumers find staff to be positive, helpful, and efficient. Many reviewers praise the support team for being... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the smooth... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise it as a great site, even calling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The platform is helping us out of many way which most of us can't get to notice, let's learn more while earning our rewards and more by the terms and policies. This also gives us opportunities to... See more

Rated 4 out of 5 stars

CPX surveys work well and track correctly. However, a partner app using CPX surveys — GREWARD (DCD Media) — completely stopped paying users, including my own pending $70 payout. This reflects... See more

Rated 5 out of 5 stars

The "CPX Research Customer Happiness Team" member gave me the credit I should have received if the alchemer.eu survey system had worked properly. There’s room for improvement, but I’m giving five star... See more

Rated 5 out of 5 stars

The surveys are high quality, functional, and rewarding. Payouts are fast. Check under PROMOTIONS, in your email, if you can't find your PayPal rewards. Fast and easy, after typing, verifying, your P... See more


Company details

  1. Market Researcher

Written by the company

CPX Research (as part of Make Opinion) offers a wide range of global survey projects to panelists. If you ever face any issues with one of the international research partners we cooperate with, please contact our team first! We're looking into every case and try to find the best solution together.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My sincere thanks goes to customer care…

My sincere thanks goes to customer care of cpx-research.com. Their service to users is tremendous. Issues are solved instantly.
God bless. I recommend this website to all those who read my review.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

CPX Reasearch

Great customer service, I got a reply from a question within minutes and solved my problem. CPX Research has good surveys, I don't always qualify for some surveys but the ones i complete i have been paid. Highly recommend CPX Research, great site.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using surveoo for almost 2…

I have been using surveoo for almost 2 years , in pakistan we have fewer opportunities of surveys , but I am still keep searching for surveys , and with hardwork I have almost collected 5800+ rs just need around 400rs more to withdraw, I believe I will withdraw soon , and about surveoo , I think this is really one of the bestest platform for surveys , no scam , no junk at all, u just have to be active to access surveys , I am hoping to withdraw soon , will write a review again after my first withdraw, I am really very positive that the withdraw day will come soon .
And the customer service is literally the best I have ever seen .

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Headline: Exceptional Customer Support and Fair Resolutions!

I have been using CPX Research for last 2 years, and I am consistently impressed by their professionalism and commitment to their users. Recently, I encountered an issue where credit for a completed survey didn't show up in my account. I reached out to their support team, and the experience was outstanding.
I received a response from "Raph" (Customer Support 130) incredibly quickly. Instead of making me wait for days while they investigated with their third-party partners, they took a closer look at my case and credited the missing participation to my account immediately as a gesture of goodwill. This level of trust and "user-first" mentality is rare in the survey industry.
It is refreshing to use a platform that actually listens to its community and takes swift action to ensure we are compensated fairly for our time. The interface is smooth, the survey opportunities are plentiful, and as I’ve now experienced firsthand, the support team is top-tier. If you are looking for a reliable research platform that values your contribution and provides genuine help when needed, I highly recommend CPX Research. Five stars for excellent service and transparency!

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

i registered 1 day ago and havent done…

i registered 1 day ago and havent done any survey then i wrote a support ticket and immediately it entered my cpx account was banned and i was told that their partners said they should exclude me from taking part in survey without doing survey i noticed it in the beginning of the year if you sent a support ticket your account will be banned now i was just banned without doing survey sometimes i wonder if this is the old cpx research till now the account is banned

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

Probably the worst survey

Probably the worst survey I've ever seen. It takes a whole hour to complete surveys and the worse part is that they refuse to pay you no matter how much you accumulate

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

CPX surveys are trash lately

Lately wherever I have the misfortune to do a cpx survey they steal my time and rewards at least 4 times a month. I lose 2 hours of my time each month for nothing. When I contact them they say it's not their fault the survey provider eliminated me after 100% completion. And they can't compensate me for my time. You know what CPX? How about filtering the scammers and the assholes you accept surveys from - like iSense Solutions for example? We the consumers make you the money not them. Last survey that scammed me was on superpay.me just today. Avoid cpx surveys as the plague! Teach them a lesson in respect.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service...

I completed a rather long survey and somehow I didn't receive credit for it. I reached out to support and they addressed the issue immediately. They communicated with me through the process and credited me the survey.
I truly appreciated the quick response and resolution.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

CPX has always got my back..

At 63 years of age I have spent over 20 years doing surveys and know what to expect, You will qualify 25% of the time and usually spend more time than what the survey has posted, Occasionally you will get that lucky one that has a product test or a larger payout, Most importantly you need to find an honest,understanding and fair survey site that has been around awhile and knows how to treat you right. This is that special site that does a great job. It is a comforting feeling to know that CPX Research has got my back.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fast ticket turn around and pro-active resolutions!

I ran into a technical error about halfway through a survey so I created a ticket. Most survey sites will either respond many days later, if at all, and will either ask you for extensive details about the survey, that you probably do not have, or give you a lame excuse like saying they cannot control what their clients or partners do. CPX research responded in 2 days, apologized for my trouble and credited me with payment for the survey!

March 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look