I received a package with five dried paints and missing the guide. Even after providing all the necessary information in the first email, they asked me to repeat it over the following 12 emails. I ne... See more
Company replied
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See what reviewers are saying
I liked my experience. The quality of the canvas was good. It is necessary to make at least two coats of paint for a better result. You should also remember to cover the numbers with white paint when... See more
Company replied
I placed my order on March 7th ...still awaiting my consignment.Place order in UK,items sent from china..funnily enough you are not advised about this upon placing your order..You complain ... you ar... See more
Company replied
It took six weeks to arrive but this was expected due to the current climate. Set is as expected, canvas/brushes/paints all correct. A little fiddly to match up paints with a 4number code to the 2numb... See more
Company replied
Company details
Information provided by various external sources
Craft-Ease Paint By Numbers kits and other art kits are made to open art to the world. We enable everyone to express themselves through art and enjoy a relaxing time connecting with themselves.
Contact info
United States
- craft-ease.com
2.4
Poor
29 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Poor quality worse customer service
I received a package with five dried paints and missing the guide. Even after providing all the necessary information in the first email, they asked me to repeat it over the following 12 emails. I never received the replacement paints. They digitally sent me the guide, but it was the wrong version, which caused me to add yellow to a red dress and they refused a refund. Paints are also terrible and streak. You need four to five coats to cover the number. Don’t buy from here.
April 16, 2024
Unprompted review
Reply from Craft Ease
Hi Beth, we apologize for the inconvenience you're experiencing. We've emailed you regarding your feedback and we hope you can check it so we can discussed about the issue that you've experienced. Thank you.
I bought and did Time Travel at the…
I bought and did Time Travel at the Manhattan Bridge.
Loved the canvas and drills were great!!!
Poured glue and canvas was tacky.
I definitely recommend it!!!
March 2, 2022
Unprompted review
Reply from Craft Ease
Hi Kay,
Thank you for your support to our efforts and to the artists! Our designs are unique and exclusive to us as these are the art shared by the independent artists we work with; we are one of the few companies who do that and that we try to innovate.
We are happy that you had so much fun with Manhattan Bridge! I hope you can get your next kit shortly and share it with us!
We also want to thank you for taking the time to write a review for us. We just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
Great customer service
Great customer service. Ordered a diamond painting and had a bad canvas. Contacted customer support and they responded very quick and sent me a new canvas. Will order from them again.💕💕
June 7, 2021
Unprompted review
Reply from Craft Ease
Hi Barbara,
Thank you for your support to our efforts and to the artists! Our designs are unique and exclusive to us as these are the art shared by the independent artists we work with; we are one of the few companies who do that and that we try to innovate.
We are happy that you are satisfied with our customer support service, please contact us anytime when you have an issue and we will assist you immediately.
We also want to thank you for taking the time to write a review for us. We just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
Great experience
This piece I ordered was an easy painting to get started with, but oh so much fun! The colors are rich & vibrant, the brushes amazing!! The high quality canvas made it a dream to paint! It’s going to make a great addition to my home! Thank you Craft Ease for a quality kit ! Can’t wait to receive my next order!!
June 3, 2021
Unprompted review
Reply from Craft Ease
Hi Debbie,
Thank you for your support to our efforts and to the artists! Our designs are unique and exclusive to us as these are the art shared by the independent artists we work with; we are one of the few companies who do that and that we try to innovate.
We are happy that you had so much fun with our product and yes, for sure it will add a beautiful touch to your home! I hope you can get your next kit shortly and share it with us!
We also want to thank you for taking the time to write a review for us. We just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
Diamond Painting Exceeds Expectations
This was a quality kit that included everything I needed to create a quality piece of art. I am 75 years old and found "Flowering Skull" by Ali Gulec to be enjoyable and relaxing.
June 2, 2021
Unprompted review
Reply from Craft Ease
Hi Edward,
Thank you for your support to our efforts and to the artists! Our designs are unique and exclusive to us as these are the art shared by the independent artists we work with; we are one of the few companies who do that and that we try to innovate.
We are happy that you enjoyed our product, and the amazing thing is, you enjoyed it in your 75! Applause for you who still being active, productive and creative in your age. I'm inspired to be as fun as you in my 75 years of age.
We also want to thank you for taking the time to write a review for us. We just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
I’ve had an excellent customer service…
I’ve had an excellent customer service experience with Craft-Ease. Extremely helpful with a small issue that I encountered with a custom order’s paint colours and how they did not match the colour legend making the picture look decidedly green. To my complete surprise they went out of their way to not only to rectify this issue, they went to the trouble of sending me a whole new canvas with improved detailed and a more vast colour palate. The final result has been outstanding, my folks are thrilled with their gift and I am not only pleased but all round balled over by the entire experience. This was my first PNB ever (let alone my first custom piece) and not only will I use Craft-Ease for future projects, I will certainly recommend them and “shout” their customer service praise “from the roof tops”. Thank you for everything Dee R! You ROCK!!
May 23, 2021
Unprompted review
Reply from Craft Ease
Hi Niki,
Thank you for your support to our efforts and to the artists! Our designs are unique and exclusive to us as these are the art shared by the independent artists we work with; we are one of the few companies who do that and that we try to innovate.
We are sorry for the unmatched paints that you got and we are glad to hear that you are satisfied with our customer support service. We thrive to improve our product and service to all of our customers include you! :) Your review made our day brighter and thank you so much for supporting us.
We also want to thank you for taking the time to write a review for us. We just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
I liked my experience. Do two coats of paint for better result
I liked my experience.
The quality of the canvas was good. It is necessary to make at least two coats of paint for a better result. You should also remember to cover the numbers with white paint when using pale colors. Anyway, I will definitely recommend one, but you have to be patient before receiving the order.
January 18, 2021
Unprompted review
Reply from Craft Ease
Hi Audrey,
Thank you for your order. We're happy to hear you're always satisfied with our service and enjoy the paintings!
We also want to thank you for taking the time to write a review for us. We just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
Love my paintings
I have had a few paintings now by this company and I have been impressed. The shipping time each time has always been less than 3 weeks. There is a good choice of paintings to choose from that would suit all ages. I'm now addicted to doing them.
December 5, 2020
Unprompted review
Reply from Craft Ease
Hi Lynne,
Thank you for your order. We're happy to hear you're always satisfied with our service and enjoy the paintings!
We also want to thank you for taking the time to write a review for us. We just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
Reply from Craft Ease
Hi Dhiraj,
Thank you for your review. I take this opportunity to inform you that we are selling exclusive paint by number and diamond painting. We collaborate directly with independent artists by promoting their creations and by remunerating them fairly. For every order you place, you make a direct support to them. This is unfortunately a rare practice in this industry. I hope you enjoy their beautiful art and the therapeutic feeling of painting!
Sincerely,
Craft-Ease
the paint by number is very good
the paint by number is very good , looks pretty !
November 24, 2020
Unprompted review
Reply from Craft Ease
Hi Qin,
Thank you for your order. We're happy to hear you're always satisfied with our service and enjoy the paintings!
We also want to thank you for taking the time to write a review for us. We just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
Best paint by numbers ever!
I have had the most wonderful discovery in finding these paint by number kits. Their service is wonderful; their paint by number are the best I have ever done. The artists are great and the pictures when finished are truly realistic. I am in love and have ordered three mire.
October 18, 2020
Unprompted review
Reply from Craft Ease
Hi Wilma,
Thank you for your order. We're happy to hear you're always satisfied with our service and enjoy the paintings!
We also want to thank you for taking the time to write a review for us. We just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
I ordered 2 pbn paintings
I ordered 2 pbn paintings. One was perfect. Word of advice to select a bigger portrait picture. My second one was a gift for my friend. It didn't come out as good. I got in touch with customer service. They saw what the problem was, and suggested to do a replacement picture. First time the shipment was very quick. 2 weeks at the most. Replacement took forever. The customer service was responsive and helpful.
Paint choice and contouring is really good. You put your photo next to picture and you will be surprised to see how close the images are. Choice of colors is excellent.
I am very happy with one portrait. The second one is not done yet but the contouring looks excellent. I hope my friend will have fun working on her portrait.
Again, be patient with their shipping, the pictures come out great. Just one word of advice, choose a close up if you want a portrait vs a complex photo.
I recommend them as artists, not shippers.
September 4, 2020
Unprompted review
Reply from Craft Ease
Hey Irina,
Thank you for your orders! We're so glad to hear you're happy with our service and enjoy the paintings!
We also want to thank you for the feedback! This is really valuable to us. We are always continuously improving our products.
Also, we just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. You could go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Ordered my first PBN from this company
Ordered my first PBN from this company. Delivery was very fast and as promised (less than 3 weeks from China to Croatia). Canvas look really good, as well as paints. Can't wait to start painting.
August 10, 2020
Unprompted review
Reply from Craft Ease
Hey Matej,
Thank you for your order! We're so glad to hear you're happy with our service and enjoy the paintings!
We also want to thank you for taking the time to write a review for us. Please reach out to us at support@craft-ease.com as our team would like to offer you a little gift for your kind gesture :)
Also, we just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
Amazing Paint With Numbers Project
Amazing service with great products. I have ordered from there a few times now and I’ve never been disappointed. I have found a lovely relaxing hobby. Prompt delivery and well packaged. The quality overall is excellent.
August 1, 2020
Unprompted review
Reply from Craft Ease
Hey Mrs Milward,
Thank you for your order. We're happy to hear you're always satisfied with our service and enjoy the paintings!
We also want to thank you for taking the time to write a review for us. Please reach out to us at support@craft-ease.com as our team would like to offer you a little gift for your kind gesture :)
Also, we just made a Facebook group for Paint by Numbers and Diamond Art enthusiasts! We're hoping that you could join. Just go to this link below to join the group :D
facebook.com/groups/crafteasegroup
Sincerely,
Craft-Ease
Product was great
Product was great. All of the paints were fine. On the negative side, delivery took 5 weeks.
July 28, 2020
Unprompted review
Reply from Craft Ease
Hey JoAnn,
Thank you for your order. We're happy to hear you're satisfied with our products. Also, thank you for the feedback, it's really important for us and we will always try to make our product and service better in the future!
I really do hope you enjoy our paintings!
Sincerely,
Craft-Ease
Long delivery but great paintings
It took some time to arrived because of corona and that it was sent from china. I ordered two paintings, one of them were missing one color and had not enough color for the whole painting, but they just sent me more when I wrote to their customer service. Thanks :)
I really enjoyed painting the paintings and they turned out great.
July 19, 2020
Unprompted review
Reply from Craft Ease
Hey Maja,
Thank you for your order. We're happy to hear you're satisfied with our service and enjoy the paintings!
We also want to thank you for taking the time to write a review for us. Please reach out to us at support@craft-ease.com as our team would like to offer you a little gift for your kind gesture :)
Sincerely,
Craft-Ease
DISSAPPOINTED
I placed my order on March 7th ...still awaiting my consignment.Place order in UK,items sent from china..funnily enough you are not advised about this upon placing your order..You complain ... you are complaint is handled by another outsourced company...who haven't bothered to revert yet.My order no is #28114 ..Could you please refund my money Craft ease..Please have some business ethics
and stop fooling customers.
July 9, 2020
Unprompted review
Reply from Craft Ease
Hey Raji,
We're really sorry to hear about that. The situation with the COVID-19 created a lot of delays and uncertainties beyond our control which we do our best to overcome while prioritizing employees' and customers' safety.
We, Craft-Ease, always strive to make our customers happy with our paintings, and an experience like this is not what we founded for.
I have checked your email on our database and it seems the issue has been solved by our customer support, and we're really happy to hear that :)
Have a good day and stay safe.
Sincerely,
Craft-Ease
They are awesome!
I now have 3 paintings that I have purchased from them and the customer experience is great! I received the wrong painting for one order and they were very fast and efficient to getting that replaced. I would highly recommend!!!
July 7, 2020
Unprompted review
Reply from Craft Ease
Hey Abby,
Thank you for your order. I'm glad to hear that you're happy with our service and product!
I really hope you enjoy your paintings and if you have any more inquiries, please don't hesitate to contact us :)
Sincerely,
Craft-Ease
Expected the worst and got THE best!
I read the reviews on here after placing my order and I was dreading the process after reading. I expected a 2 month wait for my painting.
I am really pleased to report that my kit arrived in about 2.5 weeks! It takes most of that time getting to the Airport in China as I watched it daily on the tracker that the supplier sends you. Once it reached China airport, it only took 3 working days to reach my house.
Finally, the quality compared to ALL other suppliers (on Amazon for example), is exceptional and so clear that there is no need for them to send the extra paper sheet with a print on. And to those people who are moaning that the paints have a code that you have to cross-reference - get a grip! It is not exactly rocket science and if you are struggling then it says more about you than the product!
These kits may be a little pricier than other copy and churn them out manufacturers but I think it is worth it.
June 25, 2020
Unprompted review
Reply from Craft Ease
Hey Chris,
Thank you for your order. We always strive to give the best quality for our paint by numbers and I'm glad to hear you are satisfied with our product. I hope you enjoy the experience of painting :)
We also want to thank you for taking the time to write a review for us. Please reach out to us at support@craft-ease.com as our team would like to offer you a little gift for your kind gesture.
KIND OF OKAY
I understand that the delivery was affected by the pandemic. I wrote an email to them and they informed me from time to time. However, it took 2 months to arrive in Europe. I love the result of my painting.
Tip: Patience is the key. 😃
June 19, 2020
Unprompted review
Reply from Craft Ease
Hey Jacqui,
Thank you so much for your understanding. I'm also really happy to hear you love result of your painting, we'd love to see it :)
We also want to thank you for taking the time to write an insightful review. Please reach out to us at support@craft-ease.com as our team would like to offer you a little gift for your kind gesture.
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