I received a package with five dried paints and missing the guide. Even after providing all the necessary information in the first email, they asked me to repeat it over the following 12 emails. I ne... See more
Company replied
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I received a package with five dried paints and missing the guide. Even after providing all the necessary information in the first email, they asked me to repeat it over the following 12 emails. I ne... See more
Company replied
I liked my experience. The quality of the canvas was good. It is necessary to make at least two coats of paint for a better result. You should also remember to cover the numbers with white paint when... See more
Company replied
I placed my order on March 7th ...still awaiting my consignment.Place order in UK,items sent from china..funnily enough you are not advised about this upon placing your order..You complain ... you ar... See more
Company replied
It took six weeks to arrive but this was expected due to the current climate. Set is as expected, canvas/brushes/paints all correct. A little fiddly to match up paints with a 4number code to the 2numb... See more
Company replied
Craft-Ease Paint By Numbers kits and other art kits are made to open art to the world. We enable everyone to express themselves through art and enjoy a relaxing time connecting with themselves.
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I received a package with five dried paints and missing the guide. Even after providing all the necessary information in the first email, they asked me to repeat it over the following 12 emails. I never received the replacement paints. They digitally sent me the guide, but it was the wrong version, which caused me to add yellow to a red dress and they refused a refund. Paints are also terrible and streak. You need four to five coats to cover the number. Don’t buy from here.

Reply from Craft Ease
I bought and did Time Travel at the Manhattan Bridge.
Loved the canvas and drills were great!!!
Poured glue and canvas was tacky.
I definitely recommend it!!!

Reply from Craft Ease
Great customer service. Ordered a diamond painting and had a bad canvas. Contacted customer support and they responded very quick and sent me a new canvas. Will order from them again.💕💕

Reply from Craft Ease
This piece I ordered was an easy painting to get started with, but oh so much fun! The colors are rich & vibrant, the brushes amazing!! The high quality canvas made it a dream to paint! It’s going to make a great addition to my home! Thank you Craft Ease for a quality kit ! Can’t wait to receive my next order!!

Reply from Craft Ease
This was a quality kit that included everything I needed to create a quality piece of art. I am 75 years old and found "Flowering Skull" by Ali Gulec to be enjoyable and relaxing.

Reply from Craft Ease
I’ve had an excellent customer service experience with Craft-Ease. Extremely helpful with a small issue that I encountered with a custom order’s paint colours and how they did not match the colour legend making the picture look decidedly green. To my complete surprise they went out of their way to not only to rectify this issue, they went to the trouble of sending me a whole new canvas with improved detailed and a more vast colour palate. The final result has been outstanding, my folks are thrilled with their gift and I am not only pleased but all round balled over by the entire experience. This was my first PNB ever (let alone my first custom piece) and not only will I use Craft-Ease for future projects, I will certainly recommend them and “shout” their customer service praise “from the roof tops”. Thank you for everything Dee R! You ROCK!!

Reply from Craft Ease
I liked my experience.
The quality of the canvas was good. It is necessary to make at least two coats of paint for a better result. You should also remember to cover the numbers with white paint when using pale colors. Anyway, I will definitely recommend one, but you have to be patient before receiving the order.

Reply from Craft Ease
I have had a few paintings now by this company and I have been impressed. The shipping time each time has always been less than 3 weeks. There is a good choice of paintings to choose from that would suit all ages. I'm now addicted to doing them.

Reply from Craft Ease
the paint by number is very good , looks pretty !

Reply from Craft Ease
I have had the most wonderful discovery in finding these paint by number kits. Their service is wonderful; their paint by number are the best I have ever done. The artists are great and the pictures when finished are truly realistic. I am in love and have ordered three mire.

Reply from Craft Ease
I ordered 2 pbn paintings. One was perfect. Word of advice to select a bigger portrait picture. My second one was a gift for my friend. It didn't come out as good. I got in touch with customer service. They saw what the problem was, and suggested to do a replacement picture. First time the shipment was very quick. 2 weeks at the most. Replacement took forever. The customer service was responsive and helpful.
Paint choice and contouring is really good. You put your photo next to picture and you will be surprised to see how close the images are. Choice of colors is excellent.
I am very happy with one portrait. The second one is not done yet but the contouring looks excellent. I hope my friend will have fun working on her portrait.
Again, be patient with their shipping, the pictures come out great. Just one word of advice, choose a close up if you want a portrait vs a complex photo.
I recommend them as artists, not shippers.

Reply from Craft Ease
Ordered my first PBN from this company. Delivery was very fast and as promised (less than 3 weeks from China to Croatia). Canvas look really good, as well as paints. Can't wait to start painting.

Reply from Craft Ease
Amazing service with great products. I have ordered from there a few times now and I’ve never been disappointed. I have found a lovely relaxing hobby. Prompt delivery and well packaged. The quality overall is excellent.

Reply from Craft Ease
Product was great. All of the paints were fine. On the negative side, delivery took 5 weeks.

Reply from Craft Ease
It took some time to arrived because of corona and that it was sent from china. I ordered two paintings, one of them were missing one color and had not enough color for the whole painting, but they just sent me more when I wrote to their customer service. Thanks :)
I really enjoyed painting the paintings and they turned out great.

Reply from Craft Ease
I placed my order on March 7th ...still awaiting my consignment.Place order in UK,items sent from china..funnily enough you are not advised about this upon placing your order..You complain ... you are complaint is handled by another outsourced company...who haven't bothered to revert yet.My order no is #28114 ..Could you please refund my money Craft ease..Please have some business ethics
and stop fooling customers.

Reply from Craft Ease
I now have 3 paintings that I have purchased from them and the customer experience is great! I received the wrong painting for one order and they were very fast and efficient to getting that replaced. I would highly recommend!!!

Reply from Craft Ease
I read the reviews on here after placing my order and I was dreading the process after reading. I expected a 2 month wait for my painting.
I am really pleased to report that my kit arrived in about 2.5 weeks! It takes most of that time getting to the Airport in China as I watched it daily on the tracker that the supplier sends you. Once it reached China airport, it only took 3 working days to reach my house.
Finally, the quality compared to ALL other suppliers (on Amazon for example), is exceptional and so clear that there is no need for them to send the extra paper sheet with a print on. And to those people who are moaning that the paints have a code that you have to cross-reference - get a grip! It is not exactly rocket science and if you are struggling then it says more about you than the product!
These kits may be a little pricier than other copy and churn them out manufacturers but I think it is worth it.

Reply from Craft Ease
I understand that the delivery was affected by the pandemic. I wrote an email to them and they informed me from time to time. However, it took 2 months to arrive in Europe. I love the result of my painting.
Tip: Patience is the key. 😃

Reply from Craft Ease
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