Craftastik Reviews 6,354

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 588 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality of their products, especially the fragrance oils and waxes, for their strength and effectiveness. Customers consistently highlight the fast and reliable delivery service, noting that orders arrive quickly and are well-packaged. Many also commend the excellent overall service, finding the ordering process straightforward and the company a preferred supplier for their needs. However, some customers experienced issues with their orders, including items not being received, incorrect products sent, or problems with invoices and documentation. A few people also noted inconsistencies in fragrance oil color and strength, and some expressed dissatisfaction with the delivery couriers used, particularly DPD.

What people talk about most

Product

Consumers generally express high satisfaction with the products, particularly praising the quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and speedy delivery,... See more

Quality

People report positive experiences with product quality, consistently praising the high standard of fragrance... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing satisfaction with the... See more

Service

Users describe positive interactions with service, often highlighting it as excellent, brilliant, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great customer service when I requested something it was fullfilled. Purchased big bottles for a good value for money. The fragrance oils I picked are great for my candle making. However not sure if... See more

Rated 5 out of 5 stars

Oils are gorgeous and strong as always. Only problem is tried everything to contact you and nobody ever gets back. Seems nearly impossible to get to talk to someone from craftasik. This problem is cou... See more

Rated 5 out of 5 stars

I love this website. There's a great range of fragrance oils and other supplies and the prices are very reasonable. The delivery is quick I've seen some negative reviews regarding Customer services b... See more

Rated 5 out of 5 stars

Lots of amazing fragrance oils to choose from fast postage however it does seem less expensive than other Web sites but bear in mind once you add the vat it works out about the same price if not mor... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

Home Fragrance Supplies, Candle Supplies at great prices!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love the products

Love the products. The selection of fragrance oils is amazing and they stock my favourite wax. Ordering is easy and great delivery times.

January 1, 2026
Rated 1 out of 5 stars

Immediately after ordering I realised I…

Immediately after ordering I realised I had done collection and not post. I asked staright away if the order could be cancelled and I would do order again for posting. No response from several emails and cant get an answer on any of your phone numbers. My order says fulfilled and also shows as collected. Not happy with the service at all !!!!

December 31, 2025
Rated 5 out of 5 stars

Happy customer

Order arrived quickly - everything there and well packed. About to place another order as prices on many items are keener than some of the better known suppliers.

December 28, 2025
Rated 3 out of 5 stars

Although happy with the product itself

Although happy with the product itself, I was very disappointed when it arrived in a large box as 1 solid block! When I have ordered the 11kg before it has come in individual 1kg containers. The big solid block is extremely hard to break down into small amounts and work with. Would not have ordered if I had known.

December 20, 2025
Rated 4 out of 5 stars

Nice fragrance oils

Great customer service when I requested something it was fullfilled. Purchased big bottles for a good value for money. The fragrance oils I picked are great for my candle making. However not sure if for a long time though, they don't offer a business account which is why 4 stars so I might consider other options

December 9, 2025

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