Craftcloud® Reviews 2,784

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 786 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are well-made, precise, and often exceed expectations. Many appreciate the competitive pricing and the wide array of material and service options available, allowing for precise customization. The delivery service is frequently highlighted for its efficiency, with many orders arriving on time or even earlier than promised. However, some customers experienced issues with delivery, including delays and problems with finding addresses. A few also reported concerns with print quality, finding some items warped or not meeting expectations. Additionally, some people mentioned unexpected tariffs and hidden fees, which increased the final cost, and a small number of customers received incomplete or incorrect orders.

What people talk about most

Product

People report positive experiences with product quality and customization. Many reviewers praise the good... See more

Quality

Reviewers mention positive feedback about quality. Many customers received sturdy, well-built products that... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the pricing to be fair,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers received their items on time,... See more

Service

Users describe positive interactions with service. Customers frequently praise the quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The parts were manufactured precisely, and the finished project looks great. Turnaround time was as advertised. The material and printing cost was in line with other sites I checked, but all the o... See more

Rated 5 out of 5 stars

Everything from quoting to receipt was great. I made the rookie mistake of a couple undercut features that were a little rough. A more thorough analysis may have caught this and suggested adjustments... See more

Rated 5 out of 5 stars

It was my first time using CraftCloud and it couldn't have went easier. They have so many options to choose from so you can really dial in exactly what you want. Also the price updates in realtime so... See more

Rated 5 out of 5 stars

Craftcloud has been great. The selection of services from Additive through CNC is great and the levels of pricing dependent on US or Overseas manufacturing is awesome since we all have price points to... See more


Company details

  1. Manufacturing Service
  2. Manufacturer
  3. Molding Supplier
  4. Plastic Injection Molding Service
  5. Plastic Products Supplier
  6. Sheet Metal Contractor

About Craftcloud®

Written by the company

Logo

Craftcloud 3D Printing

Welcome to Craftcloud, your trusted partner for high-quality, cost-effective 3D printing services. At Craftcloud, we connect you with a global network of top-tier 3D printing services, ensuring you receive the best quality at the most competitive prices.

Customer focus has always been at the heart of what we do, and we pride ourselves on having the best customer experience in the market. With Craftcloud, you gain access to a user-friendly interface and the widest range of materials and finishes, all tailored to meet your specific needs. Whether you're prototyping or ready for production, we're here to streamline your journey from concept to final product.

Choose Craftcloud and experience the perfect blend of quality, affordability, and customer service in your next 3D printing project!

Get it 3D Printed

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Quick delivery, good quality product

The product arrived safely packed and they even sent me two more pieces which must had some minor faults instead of discarding them. The product itself was also great - it did not quite fit but that wasn‘t the manufacturer‘s fault but due to the dimensions of the model I had sent them. I carefully cut away a bit of material to make it fit and it was sturdy enough not to break in the process.

April 2, 2026
Rated 5 out of 5 stars

Super easy process

Super easy process. Have used Craftcloud multiple times and their communication is timely and the quality of items I receive are excellent. Will continue to purchase from them.

April 6, 2026
Rated 4 out of 5 stars

There was a delivery exception

There was a delivery exception. I paid the price in full, but had to pay an additional import duty fee for the package to arrive from China. It would be better if this were part of the original payment. If I happened to be unavailable to handle this exception, The package would have been returned resulting in additional complications.

March 31, 2026
Rated 5 out of 5 stars

Bad material choice

The material was good. But i think i ordered the wrong material i needed something a bit stiffer. The only issue is the SLS Nylon PA12 i choose is too flexible. It works and thats what it's i'm assuming designed to but i needed to choose a stiffer material.

March 30, 2026
Rated 1 out of 5 stars

Warped print. Not impressed.

I was not impressed with my print. The base of the 2x12x1 print was warped and now completely flat. I don't be using this service again.

April 5, 2026
Craftcloud® logo

Reply from Craftcloud®

Dear Customer,

Thank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.

Unfortunately, we did not receive a claim within the 14-day claim period. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will be in touch with you shortly to follow up on this.

Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.

Best regards,
Your Craftcloud Support Team

Rated 4 out of 5 stars

Good pricing

Good pricing. Bad scheduling.
Received the part late because the system did not account for the Chinese New Year.

March 30, 2026
Rated 5 out of 5 stars

Above and beyond

The items I wanted made were highly complex and difficult to produce, my items came out perfectly, better than expected. For my first experience with craftcloud I am very pleased.

April 4, 2026
Rated 4 out of 5 stars

Speed and quality

I have ordered parts to be printed several times from this provider in Slovakia. I know they are not geographically the closest or the absolute cheapest but they always do a good job and the prints are clean and well finished. The Craftcloud3D interface is easy to use and is nice to be able to follow the production process.

April 2, 2026
Rated 5 out of 5 stars

3d printed figured

The 3d printed model was exactly like what I sent them. Along the process the had easy and fast way of communicating if something needed edit. Overall I recommend

April 2, 2026
Rated 1 out of 5 stars

Terrible quality

Terrible quality. Couldn’t even use the parts.

March 28, 2026
Craftcloud® logo

Reply from Craftcloud®

Dear Customer,

Thank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.

We reviewed the issue with the manufacturer, and a refund has already been issued for the defective prints. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will be in touch with you shortly to follow up on this.

Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.

Best regards,
Your Craftcloud Support Team

Rated 3 out of 5 stars

Sent 3 parts off to be printed in…

Sent 3 parts off to be printed in stainless steel. None of them came back in any kind of useable shape. I know there are limits to metal 3d printing and clearly I picked the wrong Chinese company to do them. Parts were printed state side with 0 issues.

April 2, 2026
Craftcloud® logo

Reply from Craftcloud®

Dear Customer,

Thank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.

Unfortunately, we did not receive a claim within the 14-day claim period. Despite this, we want to make things right and would like to offer you compensation for your next order. One of our customer care representatives will be in touch with you shortly to follow up on this.

Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.

Best regards,
Your Craftcloud Support Team

Rated 1 out of 5 stars

No Order Ship, Only AI Help

Slow to ship and the only customer service is AI that refers your issue, only to send repeated form emails. I do no recommend.

April 4, 2026
Unprompted review
Craftcloud® logo

Reply from Craftcloud®

Dear Customer,

Thank you for your message and for sharing your experience. We are truly sorry to hear about the issues you encountered with your order.

After reviewing the case, we found that the delay occurred with the carrier after the order had already been shipped. We have already refunded your order in full.

Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this to our attention.

Best regards,
Your Craftcloud Support Team

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