Terrible customer service. We have a fault with our new sewing machine. Even though I've paid for extended warranty. They are not offering to exchange or refund the product. Lucky I've paid via my cre... See more
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Perfect. Craftsew stock a huge range of sewing machines and equipment, to suit all budgets and they also have a vast amount of knowledge. They helped me choose the right machine and were happy to an... See more
I visited the showroom in Hemel Hempstead with a view to purchasing a new sewing machine and also take a look at overlockers. The staff were super helpful, friendly and very knowledgeable. I'd alre... See more
I am really happy about the service Craftsew offer. Personnel is kind and very helpful and reply quickly to any query. I loved walking into the shop and being able to touch and see the products in per... See more
Company details
Written by the company
Welcome to CraftSew, Sister site to SingerOutlet.co.uk (rated excellent on TrustPilot) - your ultimate destination for all things sewing and crafting! We pride ourselves on being a leading force in the world of sewing machines and crafting supplies. With over 25 years of experience in the industry, we have become a trusted name among the vibrant community of over 200,000 sewing and craft enthusiasts that we proudly serve.
Contact info
DC5 Prologis Park, Blossom Way, HP2 4ZB, Hemel Hempstead, United Kingdom
- 01923 601 399
- hello@craftsew.co.uk
- craftsew.co.uk
4.2
Great
69 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fantastic shopping experience
Easy to order and see the progress, could see every part of the process. Customer services actually respond to you enquires promptly too! Was my first time ordering from here as to be honest I'd never heard of them, but will definitely be back and recommend them to all my crafting friends
March 27, 2024
Unprompted review
Rubbish!!
Rubbish!!! Still waiting for my item to be dispatched a week later!
April 4, 2024
Unprompted review
Reply from CraftSew
Hi Emma,
I'm sorry to hear you've been waiting for your order. I've had a look into it and can see the Cricut Explores are on a 1 to 2 week delivery at the moment due to a shortage in Europe. This is shown on the delivery information on this product and tracking page. If you are in urgent need of a machine we have the Cricut Maker 3 (in stock) and can offer you a discounted price as an upgrade. Alternatively, the Explore 3s are due in within the next week and your order will be sent as soon as the stock arrives.
Kind regards
Lucy
CraftSew Support
Great online customer service before I…
Great online customer service before I purchased - not pushy sales team just helpful and gave options - I received the machine and part of my order which enabled me to get started then I received a bonus box of amazing items which I didn't realise was part of the deal so it was a lovely surprise (I'd forgotten it was coming in my excitement) so don't rush out and buy lots before you know the order is complete !!
March 26, 2024
Unprompted review
brillient service and goods
came within 3 days of order and on a weekend, The machine is amazing , they also upgraded the machine which is amazing ....no negatives at all .
March 30, 2024
Unprompted review
Cricut joy
We bought my daughter a cricut joy for her birthday. This bundle was a great price and also came with free gifts. Communication was excellent and delivery was super quick. Would purchase from here again.
March 20, 2024
Unprompted review
Faster than a kid chasing an ice cream van
Easy to order with various payment options. Instant email confirming purchase with easy to follow tracking information supplied.
And delivery is faster than a kid chasing an ice cream van.
March 20, 2024
Unprompted review
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