I ordered a personalised passport holder and luggage tag for my best friends birthday, they’re absolutely stunning. Really high quality with a classy touch. Delivered to Edinburgh in less than 48 ho... See more
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I chose Craftwalla for our wedding vow booklets. From the start Bhavini was extremely helpful, quick responses, showed me previews of the items. Genuinely a great experience and the booklets are solo... See more
I am amazed at the quality of Craftwalla’s products. All items came individually wrapped with care and items were crafted with great precision and detail. All my special requests were completed with t... See more
Exactly what we wanted. The front door mat looks great and customer service is fab (having requested in the notes that the mat didn't arrive before 12th Jan as we were moving in that day - an hour aft... See more
Company details
Written by the company
We make personalised gifts & accessories. A beautiful range of products for weddings, engagements, anniversaries, birthdays and any special occasion. Top sellers included jewellery cases, scrapbooks and gift boxes. Fast & Free UK Shipping. Based in West London.
Contact info
UNIT 2, THE SHAFTESBURY CENTRE, W10 6BN, LONDON, United Kingdom
- admin@craftwalla.co.uk
- craftwalla.co.uk
Exemplary products and service
Cannot rate this company highly enough. Fantastic quality of products and their service was exemplary. Would definitely recommend and will be back to purchase again in the future. Thank you.
Great experience
I had a great experience with this shop! The customer service is very helpful and responds quickly. The product quality is exactly as described on the website. I'm very happy with my purchase!
Great service and quality
I ordered a customised door mat. It arrived really quickly and is great quality. Already had compliments from neighbours.
Excellent service
Second purchase from Craftwalla. Excellent customer service. Delivered within 2 days of ordering. Have bought 5 personalised passport slips now and brilliant quality. Would 100% buy again. Thanks so much⭐
Great all around
Super fast and friendly service, they were able to make tweaks to the personalisation for me with no hassle. Ordered on Thursday, and it arrived on Saturday! Can’t recommend enough - and I have already recommended to others!
Great communication and I’m thrilled…
Great communication and I’m thrilled with the product
Very nice leather case
Very nice leather case - initialled as requested.
Very thoughtful message regarding postage - in order to meet my date deadline. It arrived in perfect time and my son was delighted!
Good communication
Quite impressed by their efficient communication regarding the writing style on the items (passport set). Well done and keep up the good work!!
Fast service and great item.
Really speedy service from order to door, and the leather personalised wash bag is a really lovely quality item. Can’t wait to give them as wedding gifts for my best men. Wish I’d ordered myself one!
Thanks Craftwalla
Amazing product, lovely people, highly recommend!
Honstely couldn’t recommend enough. They were so helpful, and got it out super fast as I needed it at such short notice. I even got my address wrong and they called me the next day to double check with me. When the product arrived it was packaged nicely and the product was exactly what I was hoping for. Thank you so much and would highly recommend! I’m sure I will be back!
Beautiful personalised products and great service
Amazing service! Beautiful quaint products that make great gifts. Always brings a pleasant and surprised smile from the recipient!
I was SO pleased with my personalised…
I was SO pleased with my personalised Doormat. Great Quality and friends and family have admired it too. I have recently had a hip replacement and rely on my carers to do everything. I had received an email stating it had been delivered. Carers had looked everywhere….
On contacting Customer Service and what GREAT speedy, professional service l got.👍 Photo sent from the Customer Service showing clearly where it had been left safely AND it had been missed on several occasions. WELL DONE. THANK YOU 🤩
Good quality
Ideal Bridal gift
Easy personalisation, good price, great offers/discounts, quick delivery and lovely quality.
Lovely Personalised Doormat!
Great item, delivered really quickly and at a reasonable price. Excellent quality and love the personalised detail - very pleased with my purchase!
Brilliant
Brilliant. The book is gorgeous and very well made. Delivery was so fast too.
Quick delivery and amazing quality.
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