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3.7
1 review
No history of asking for reviews
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I bought a cross stitch kit from a high street shop. Part way through doing it I found there wasn’t enough thread to complete it. I emailed customer services on a Sunday, got a very apologetic email on Monday and the missing thread arrived in the post on Tuesday. Fantastic service, there was no quibbling despite the fact that I’d forgotten to include a photo of my receipt as proof of purchase.
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