Craig Tara Reviews 45

Got to be the worst caravan park out there.we hired a privately owned caravan which was really nice and advised by Haven to take passes in correspondence, After purchasing two for our Grand kids not one activity could be booked for them on site £160
wasted. Really before allowing a booking on their website they’re system knows activities are fully booked. Two pool visits for our money. This aside the place is not the cleanest with overcrowded pool changing areas that stink Bonga Wonga with its stick to floor that stinks and Brigs of Ayr Restaurant with no food at 6pm. Do yourself a favour and avoid this place you’ll do your health and wallet a service.

Brigs of Ayr worst ever restaurant, ordered sunday dinner charges full price, half the food wasnt on plate but still charged full price for the food we didn't get and wasnt informed when ordering that they didnt have it, when we asked about the missing food we where told none left, only being 2 hrs into lunch during peek season? the food we did did get was hard and under cooked or burnt. We asked to speak to manager and was told we need to go to him and complain as he didnt want to speak to us. When we did speak to him he was very hostile and aggressive and unsympathetic to us shouting "what you want me to do about it?" No customer service skills if i spoke like that to a customer i would be sacked on the spot. If he spoke like that to me outside he would be wearing his balls for earings his attitude was appalling. AVOID this place.Show

This was the very first trip my family took with the family as money has always been very tight. I sit in my flat on the park day 5 out of day 7 in tears and wanting to go home but don't want to break my kids hearts. Day 1 book in time was between 5 and 6 in the evening. Although we paid for Monday we were only allowed to enter at 3 pm and access what the park has to offer. The first night while waiting to get into our room, we went to the restaurant and was turned away saying that they had an unfortunate in their kitchen and wasn't taking walk-ins. Although I had 4 children ranging from 1 to 11. Spent most of the day in the car driving here. All hungry and tired. Wedidnt have any bedding for our daughter which we needed and asked for numerous of times. We never received bedding that night so daughter had to sleep in our bed and we took the couches. The next day we complained about the service and were given 50 pound in vouchers to use at the restaurant. Couldn't get into any free activities on the park as all fully booked. So all activities we did for the kids had to be payed for. Ridiculous considering how much we payed for this holiday and still not even one free activity for the kids. So day two we tried to book into the restaurant and eventually got in at 7pm on that evening cause again not taking walk ins even though they said online they are. But cannot book a table online at all. The next morning we decided to take a walk down to the beach and find things at the park to do for the kids. We tried to get into the restaurant in the morning for breakfast. Restaurant was empty but still turned away cause we had to book although couldn't book as bookings taken down online so had to book in person but all bookings were for later. Along with other customers we complained to management of restaurant and eventually and 1030 they gave us all a table. Kids by this time,starving. While at the restaurant we watched the manager on her phone in the corner throughout our whole meal. They forgot some of our meal which we asked for but brought only when everyone had finished eating. Horrible experience. That evening, after watching some mediocre at best entertainment and letting the kids play on the jungle gym, we ordered from chopstix. Yet another food place on the park. The order was wrong but couldn't call anyone to complain as no numbers to call and reception had been closed-9pm at night. The next day we were woken but our fire alarms going off and then we decided for a chilled out day and didn't go anywhere just spent time at the flat. And at the park. Day 5 today comes around and we decide to go down and try our luck again after our hot water went off in the apartment. Our first stop Millie's- machine was broken so no Millie's. Then we went for a drink at the outside bar and let the kids play were all tables were being hounded by wasps. We ordered drinks didn't realise how bad the wasps were until we sat down. With two minutes of being at the table our drinks had wasps in them and my 1 year old had been stung. We hurried out of there. We then went to play in the arcades. Where the ATMs were all down except a machine inside. We used the machine and money was taken out my account and had not received the coins in cash. After speaking to a member of staff the informed us that our money would take up to 5 working days to be returned to our accounts. We went to complain for a second time to which the lady at reception was absolutely horrified and management then proceeded to tell her that she were tell us that there was nothing more they could do except forward our complaints on to the various departments within the park. And we could hand our keys in if we wanted to leave and speak to head office to try get some recuperation back. My family and I have literally thrown away a lot of money that we battled to pay to give these kids a holiday. It has been such a let down. Management didn't even have the integrity to come out and talk to us just sent his/her staff around to talk to us. It's been appalling. I will honestly never return. Owners on the park we have been speaking to have said the park has declined over the years. And I only wish we had known as I would have booked elsewhere and for a lot cheaper than what I payed.

Just recently had a 3days weekend with my wife & 2 kids,booked through Haven. We stayed in Standard caravan which was very clean, neat, it actually looked new. It had 2 bedrooms (1 with a double bed & another with 2 singles for the kids) which were very comfortable. So we were really happy with the accommodation. Even though it didn't have wifi but tv worked fine on terrestrial. Our caravan was also close to the beach so we enjoyed morning walks along the seaside
The site had a fun fayre, swimming pool, hall with on-going shows, crazy golf, wall climb'n & arcade room just to mention a few things that kept the kids entertained.
There are also resturtants including Papa Jones pizza & a local Nisa shop.
We really had a great time so i will strongly recommend any family to pay Craig Tara a visit & enjoy its hospitality

Great place! My gran has a caravan there I would always come on summers for holiday it was great! Unfortunately she had to sell the caravan due it was to much for house and money for caravan, I will miss it.

(But hits recently I have noticed that they are making new buildings in the park and it’s taking long like some not bulit in 2 years but I think it is 4/5 for now.