Bunch of SeeYouNextTuesdays We ordered a Canon 15-35 RF lens, got a delivery confirmation and nothing.... radio silence.... Just crooked. Like all the other reviews, DO NOT USE, you won't get your g... See more
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Save yourself worry and anxiety when you part ways with your money. As indicated by others they don’t respond to any emails at all plus their Facebook chat is nonsense. I got this email requestin... See more
I ordered and paid for a Canon R5 mirrorless camera with this so called company. I received an automated reply saying that the camera would be despatched and I would be contacted with delivery details... See more
I know, from seeing other reviews, that there is concern about whether this company is genuine. It is. I ordered a £2k lens on 30 April and received it in perfect condition on 12 May. I'm onl... See more
Company details
Written by the company
Cameras and Lenses Retailer
Contact info
United Kingdom
- support@cranstoncameras.co.uk
- cranstoncameras.co.uk
1.8
Poor
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No response to emails
No response to emails. No phone number. Nothing delivered. Cancelled my credit card purchase.
June 26, 2021
Very happy with transaction
June 22, 2021
This has been my worst web purchase…
This has been my worst web purchase experience ever, got one email on 1st June to say the goods had been dispatched and since then despite several requests nothing, no tracking info, no delivery and no reply, complete waste of time.
June 21, 2021
Starting to look very dodgy.
So far no camera lens, no response to my emails. I'm about to ask my credit card company to intervene.
Interestingly, when purchasing I emailed due to a payment problem and had a reply in minutes. Since payment I haven't had any replies at all from them.
I'll update this review with any changes, good or bad. So far, I would avoid this company like the plague.
June 15, 2021
TERRIBLE SERVICE!!
TERRIBLE SERVICE!!! I’m stuck with a camera that I do not want as they have cut off all communications.
I was told I would be getting instructions on how to return the camera but I haven’t received them and they are now blanking me.
Absolute disgrace!
June 10, 2021
Couldn't be happier.
Everything delivered quickly with good communication & brilliant price. Very pleased.
June 6, 2021
Very efficient service
Very efficient service, equipment arrived in good time as per order.
May 30, 2021
Possible Scam
Since being told that my order was being prepared on 8th May I have received no further communication from the supplier despite sending two E Mails requesting information on the progress of the order and then cancelling it. Needless to say I have not received the goods and there is a review on line stating this company to be operating a scam. I have referred the issue to Barclaycard
May 22, 2021
FRAUDULENT FIRM
Please don’t fall for the same scam as I did.
This is another website created by Instashot/Gabbys cameras who scammed me for over £2000
They scam people and when enough people post reviews etc they closed the site and open another. Funnily enough they keep the same hotel address to make themselves look like legitimate UK firm.
Check the terms and conditions or returns policy, seems on this new site they didn’t even bother with filling that part in like a genuine firm.
May 21, 2021
Unprompted review
Reply from Cranstoncameras
Hi, we have no connection to any of the websites you have named. We have very happy customers and we do not scam anybody.
Kind Regards
Cranston Cameras
Good enough service.
I know, from seeing other reviews, that there is concern about whether this company is genuine. It is.
I ordered a £2k lens on 30 April and received it in perfect condition on 12 May.
I'm only marking 4 stars as the web site is not very good, their communications are not as fluent or immediate as with many other internet sites, and delivery is a bit slow; However, the orders are being sent from abroad and when I did follow up the order by email I received relatively prompt and decent replies and UPS tracking information that worked fine.
This site might be for those with a nervous disposition, but it worked perfectly for me.
May 14, 2021
SCAM
This is the same company as instashot-store.co.uk and gabby.co.uk who scammed me. Fortunately my credit card company recovered the funds for me.
The address is a hotel - not a genuine business address or warehouse.
Their previous scam company was GABBYS CAMERAS LTD - Company number 12616134 which is at the same address.
They don’t accept PayPal for a reason even though they advertise it.
Please don’t fall for the scam.
April 13, 2021
Unprompted review
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