Crap Eyewear Reviews 11

TrustScore 3 out of 5

3.0

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Company details

  1. Sunglasses Store

Written by the company

Funky, bioacetate sunglasses without the heavy markup. Designed & tested beachside in Los Angeles, CA by a close-knit family of surfers, skaters, musicians & artists. Shop 24/7 at crapeyewear.com with free shipping and easy returns + exchanges.


Contact info

3.0

Average

TrustScore 3 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Shipping issue

Poor customer service for cost of sunglasses. I would rate the sunglasses higher, but I paid for expedited shipping and will be receiving my sunglasses outside of the timeframe from when I ordered. They then say that only the shipping is expedited but they may take 2 or more days to fill orders. The lack of transparency on this while customers pay a high cost for the sunglasses and additional cost for shipping to receive them is disappointing. I've actually never seen this occur with any other business. I reached out and asked for a $10 refund for the shipping and was not well assisted or compensated. Absolutely do not pay for expedited shipping. They'll take too long to fill the order and it's a completely pointless service that they should not offer.

July 2, 2025
Unprompted review
Rated 2 out of 5 stars

Terrible quality

Terrible quality. The full price of the pair I got is $90 which is astounding for how cheaply made they are. I paid about $70 after a discount and still feel ripped off. The style is the only thing keeping it above 1 star. You’re better off buying from a gas station.

June 23, 2025
Unprompted review
Crap Eyewear logo

Reply from Crap Eyewear

Hey Grant,

Thank you for your review. We sincerely apologize for any disappointment with our eyewear.

We stand by the quality of our sunglasses and we provide a 14 day try on period to decide if you love them or not. If you're not 100% stoked on your shades we offer free returns and exchanges so you can find something else you love. If you decide to keep them, we also offer a one year warranty that covers manufacturing defects. I wasn't able to locate your order but if you contact us at store@crapeyewear.com we are happy to assist with any issues. Please don't hesitate to reach out!

Best,

Gaby

Rated 5 out of 5 stars

Customer service is great

Customer service is great! I had a hick-up with my order, they were quick to respond and gave me a full refund even though my issue was half my fault half theirs.

Highly recommended their products!

March 22, 2023
Unprompted review
Rated 3 out of 5 stars

Good customer service but product still hasn't arrived

I'd like to comment on the quality of the glasses but unfortunately I still haven't received them. I placed my order on July 19th and am writing this on September 10th, so its been nearly two months and my package hasn't arrived. Customer service has been really nice and I have received a partial refund (though I did see that another customer apparently received a full refund), but more than anything I'm just wondering where my order is and why it's taking so long to get to me. Probably wouldn't recommend ordering from here if you're based in Australia.

September 10, 2022
Unprompted review
Crap Eyewear logo

Reply from Crap Eyewear

Hey Cait,

We want to sincerely apologize again for the delay with this shipment. Unfortunately we've been seeing major carrier delays in transit to Australia and New Zealand throughout the past couple months so we now include this information at checkout to inform customers prior to purchase. We understand this is a disappointing experience and we appreciate your patience in the meantime.

We followed up via email yesterday to let you know that the package was handed over to AusPost so your sunnies should be delivered soon! You'll find the tracking link in that email. Thank you so much for your understanding, please don't hesitate to reach out with any further questions or concerns :)

Rated 3 out of 5 stars

Months

Waited nearly two months for my product to arrive and still haven't recieved it, customer service has been kind enough to review my problem and, grant a full refund. A bit disappointed on the delays however feel like the issue was dealt with well.

August 19, 2022
Unprompted review
Crap Eyewear logo

Reply from Crap Eyewear

Hey Lucas!

We are so sorry for any disappointment with our service. We ship from Los Angeles and unfortunately we have seen major delays in international transit times especially to Australia where your order was shipped to. As we mentioned via email, we issued the refund for the item last week and it can take 5-10 business days to post to your account depending on your bank. Additionally, we refunded the shipping fee today so you should see that post shortly as well. The order is still on its way to you so we hope you enjoy your shades when they arrive. Please don't hesitate to reach out with any further questions.

- Crap Eyewear Customer Experience team :)

Rated 5 out of 5 stars

Bought The Supa Phreek sapphire

Bought The Supa Phreek sapphire. Absolutely love them- so many styles to choose from! Great price, free shipping received in the Uk during Christmas time in 10 days. I will be ordering again!

December 20, 2021
Unprompted review
Rated 2 out of 5 stars

small sizing makes for unhappy experience.

I bought a pair of heavy tropic recently.

They look great, but they fit quite a small face, even though when you look at their website, they look much larger than the rest of their glasses.

Be careful buying these internationally, as the sizing is small. Shipping them back to the US from Australia is a pain.

September 2, 2021
Unprompted review
Rated 3 out of 5 stars

not great

Okay sunglasses. Not the quality you expect for the price. Customer service is okay (some replies are helpful, other replies are quite rude).

January 23, 2021
Unprompted review

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