Crawford & Company Reviews 476

I had an insurance claim for my car and didn't realise the company my insurer was using. I saw the reviews ion here but they don't reflect the hundreds of thousands of successfully managed claims.

Absolutely rubbish, never pick up the phone and never respond emails. They don’t even deserve 1 .

REPOST AS REMOVED BY CRAWCO AS STAFF NAMED! Subsidence claim submitted via our home insurance provider Nationwide Building Society in January 2022. After an initial survey from Crawco we were given an additional endorsement to our policy which we challenged with the FSCS who agreed with us it was unreasonable and instructed the Nationwide to remove - we received £100 compensation. In December 2023 we received an settlement offer from Crawco, the amount was clearly 'go away' money and we did not agree with their summary outcomes and reasons for the subsidence. We have tried to contact Crawco but had no response including from the dreaded automated phone line the message (which has said for the last 2 years that they are experiencing a 'busy' period!) Messages left have never resulted in a call back. response. 3 days ago I posted a review now removed and the following day received an e mail with a response to our concerns. The benefits of public review sites! Just a few business hours later we get a missed call on our landline and an e mail saying is the matter resolved. I tried to phone back and got... the automated telephone reply and NO response to my message requesting a callback. The e-mails start again and I suspect I'll be posting negative reviews for weeks! Clearly a company either in crisis or unable to manage customer care or maybe both??

I paid the flight cancellation insurance to cover the costs and I recived email they will not cover the costs for no reason, even i had confirmation for the flight cancellation.

disappointed disappointed disappointed

People, when complaining about the rough service Crawfords seem famed for, include the name of the insurers that hired them. This will allow people to not only avoid Crawfords but those that hire them, eventually the message will seep up, that hiring Crawfords means folks not buying their products.

Started off with reasonable contact, now they just ignore my emails. I have been waiting since 5 March for a reply, I have sent numerous emails, absolute rubbish company. Will look closely at who insurance companies use when I next renew, and not use any that use this company!!!

NEVER phoned me back. They are incompetent! Over a year later still no contact from this pathetic company. I asked for call back many times & they just ignored me!

They are a disgrace, and all they care about os trying to find a way not to help your claim, my garage is about to fall down its attached to the house my wife is pregnant and i have a dog running around the garden, they can clearly see how dangerous it is and that it will kill someone if it falls on them, so instead of actually helping and fixing the clear subsidence, they say no and say stay away from the structure as its really dangerous and get someone to fix asap yes because i have 10k, buildings insurance is pointless paying for nothing, i wont be using these people again and o suggest everyone ring the insurance companies and find out of crawford take the claim on as 3rd party of so cancel your insurance. CRAWFORD ARE A DISGRACE

when I found out this company was acting as loss adjusters on my claim I felt a long battle ahead, Exactly the opposite, emails were swiftly and politely answered, the loss adjuster looked at the damage and quotes obtained to repair and make good water ingress through our roof. A polite and sensible discussion followed and a figure was agreed, less our £300 excess.. I was told to wait ten working days for payment.. the payment arrived two days early

This is who I was stuck with thanks to you. This is regarding Ferris Ltd who you booked.
Words fail me
Words fail me. I don't even know where to start.
Paint on the carpets, on my tv, dropped down my sofa, on a whole rail of clothes because they were out back when the wall was still wet, all down the side of my dressing table and that is just some of it.
Patched the ceiling that then fell down because the patch was too big and too heavy, broke my tie backs off the wall, painted wet plaster so the wall bubbled up and the paint came off and a five day job which was apparently just a little job took three weeks and I still had to sort out some of it myself.
I was expected to stay on one room for all of that time with my dogs because they wouldn't pay for doggie day care and said they dogs couldn't be in the cottage alone. Would pay for me to stay somewhere even though I had days if an unusable kitchen and bathroom. Said they would do a room at a time but upturned my entire cottage bar one room, I lost work as I couldn't go in but was told that was tonight and despite reporting all of this to the protect manager, I got the brush off.
You could not pay me to use this company after the horrendous experience I had and Crawfords denied putting my dogs in daycare, denied me staying elsewhere even though my cottage was unlivable and denied my loss of earnings as a result of three weeks being stuck at home not the five days that it was meant to take.

Claim number BP-57539 in the name of Ireland.
Sean at Ferris claimed he spoke to you repeatedly about the issues and that you declined everything and the refused to give me your phone number. At that stage I didn’t believe a word that was said.
Gave you the details you asked for and silence from you. I should sue you for the amount of items damaged of mine.

We have buildings and contents insurance through John Lweis plc the policy being underwritten by Royal Sun Alliance. We have had an ongoing subsidence claim being assessed by Crawford and Company (loss adjustors) for more than 3 years now. Despite the claim being confirmed as justified in June 2021 no compensation has been offered. Crawford's have dragged their feet at every opportunity, miss their own deadlines and appointments without explanation. Crawford’s customer service is worse than appalling. It appears their real objective is to delay and frustrate so that genuine claims are indefinitely delayed and unresolved.

This company "dealt with" our insurance claim for subsidence. They were impossible to get hold of by phone never answering calls and when it came time to make the claim they dragged their heels all the way. I'm STILL waiting for them to refund our vat as the form they sent us originally had the wrong amount, then when I sent the correct form they would not pay it as there was only my signature on it. They have now had the correct form for 2 weeks, have e-mailed to say it is "settled" but still no sign of the money. Are they incompetent or do they just not care about customer service. Bit of both, I think. If your insurer asks this company to do the loss adjustment, you should refuse. Do not do business with these peolpe Wish I could give them negative stars. They certainly don't deserve even one.

The lowest of the low, a company who's job is partly to deny all claims made against my local council for damage to vehicles from road defects.

My initial dealings with the company were very poor, the first contact is most important and this is where they failed. The individual that called me ensured they put as much pressure on me as possible to provide the claims adjuster with so much additional information which could only be provided by a trade subject matter expect. The end result left me feeling certain that the mind of the claims adjuster had been established at the start of the claims process rather than being an independent party.

Despite some communication issues my dealings with the claims adjuster were the complete opposite. My claim was dealt with in a factual and independent manner followed an obviously well established process.

"Dealing with subsidence for two years has been incredibly stressful, and Crawfords hasn't always provided accurate information, which added to the frustration. However, in November 2023, Vikram Rai stepped in and made a significant difference. Unlike others, he never ignored my emails and consistently showed efficiency, sensitivity, and understanding. It felt like finally, after two long years, our case was being taken seriously. Vikram's attentiveness and empathy were truly appreciated during this challenging time."
We’re still not at repair stage but his attitude to my family and putting us first is making it easier, if you get a choice ask for him he is the best employee there by a mile.

Storm Claim - Young family, with a baby, have been left in a very vulnerable position and are under considerable financial strain, as a result of the dishonesty, unprofessionalism and bias of Crawfords and AXA.

Following the storm damage to our property (almost 5 weeks ago), where our roof blew off and the ceiling collapsed in our home, we were misled on numerous occasions by multiple employees of Crawford. Initially, when dealing with alternative accommodation (which we are covered for), Crawford assured me that alternative accommodation would be provided for us (as our home was not safe to live in) and that the cost of accommodation would be covered by our policy regardless of the outcome of our claim. Then, following the report from the Loss Adjuster, after inspection, they then went back on their word and refused to reimburse the money, leaving us over £3000 out of pocket. Fortunately, after filing a formal complaint with AXA (with proof), they then backtracked and agreed to pay the money.

Crawfords did not act professionally when dealing with our claim. We have been made to feel, on a number of occasions, that Crawfords were seeking any possible reason to invalidate our claim rather than properly considering our policy and the damage caused by the storm. During the inspection, the loss adjuster made a number of unprofessional, untoward comments, alluding to the fact that our claim may be rejected. This was despite the fact that he did not have any evidence to base these comments on. The loss adjuster was looking for any reason to reject our claim rather than dealing with it in an unbiased manner. This then led to our claim being rejected. Many aspects of the report are incorrect or completely false and the report itself has a number of grammatical and spelling mistakes which suggest it had been rushed. The loss adjuster also openly admits in his own report that he did not even bother to inspect the roof during his visit, which was the primary source of damage. In addition, the events were not recorded in chronological order, the loss adjuster claimed that there was mould on the timbers predating the storm (we have photos to completely dispute this), and that we had said things that we had not.

As our claim was rejected based on lies, we have had no choice but to move back home in our damaged property. Despite us taking as many precautions as we can, we still do not consider our home a safe place to live given the risks of water damage to the electrics and the long-term effects of the damp and mould. However, due to the actions of Crawford and the delay in AXA dealing with this, we have no other options as we cannot afford to pay for alternative accommodation ourselves and a mortgage. Our concerns are also heightened by the fact we have a baby daughter.

The way we have been treated during the course of our claim has been disgusting. We have been let down so badly by all companies involved, including both Crawfords and AXA.

Be aware!!!
If you ever cross paths with this totally incompetent company, and you will have to deal with loss adjusters or survivors from @Crawford PLEASE, Please make sure that you ARE NOT ALONE while they visit your property!
Especially when you are women which is not originally from place the claim is raised!!
If you can’t have a witness at least record everything what happened, ask for written proof of everything they stated, with dates and their signatures signed .

Check all the comments before you decide to use their contractors .

If any issues please , write official complaints straights to your insurance provider. Believe me , they would not help you, even make you feel worse (like @axa did with us ) but at least you got documentation ready to make raise complaint to Financial Ombudsman Service.

will always find and excuse to deny the insurance case. avoid like the plague

Gross incompetence from start to finish (well it's not finished yet after two years, but you know what I mean). I have had three complaints against Crawfords upheld by my insurance company, but I don't want the small compensation settlements they keep paying me, I want my house fixed. If you are looking up Crawfords on TrustPilot you probably already know what I mean, welcome to the club and I feel sorry for you.