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Rated 1 out of 5 stars

Thought I was replacing a bag bought elsewhere several years ago on a like for like.,Arrived v quickly but shoddy product, zip not fixed in properly, and missing an extra outside zip compartment I was... See more

Rated 3 out of 5 stars

Ordered for Christmas in plenty of time. Waited over the delivery window, but wasn't too worried as it was Christmas. However then got a notification 4 days before Christmas that they had refunded me... See more

Rated 5 out of 5 stars

Really impressed with this online store. The most efficient and helpful chat line that I have encountered. Having been let down by another supplier who promised much, took payment, repeatedly lied... See more

Rated 1 out of 5 stars

Unresponsive to two emails and a phone call about returning a bag that was newly purchased and still in original packaging. Meets all their return criteria but they don’t respond to give you a returns... See more

Company details

  1. Online Marketplace

Written by the company

Find new and used women's bags, handbags, clutches, purses & totes for sale


Contact info

2.2

Poor

TrustScore 2 out of 5

39 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice and quality

Great choice of different colours and styles. Bags good quality at a really reasonable price. Came quickly. Have recommended already to friends

July 5, 2023
Rated 5 out of 5 stars

Beautiful bags

I received my two lovely bags today, and will be placing an order for the Black one shortly. I did get a bit worried when my order didn't come yesterday since I placed next day delivery, and I didn't get a update to say the order had been dispatched, sent two emails to enquire, but to my surprise the two bags arrived today! Good quality bags, and a very fast dispatch/delivery - I will definitely be shopping again.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous bag

Fabulous bag, really hood quality & quick postage.
I would certainly use them again.

April 17, 2023
Rated 5 out of 5 stars

Really impressed with this online…

Really impressed with this online store.
The most efficient and helpful chat line that I have encountered.
Having been let down by another supplier who promised much, took payment, repeatedly lied about despatch, and finally admitted that they didn't have the stock, it was refreshing to deal with Craze.
They answered questions quickly, accurately, honestly, and I received my order of 35 hats exactly when they promised.
Really impressed, and only Amazon impresses me these days!!

March 27, 2023
Rated 3 out of 5 stars

Great product

Great product, I was let down on delivery as first consignment was apparently lost. Therefore missed arrival for Mothers Day, but now arrived and issues resolved.

March 9, 2023
Rated 2 out of 5 stars

Not as described

Although the bag is nice it is not as described. It was described as Light Blue but is definitely green and the metallic colour on the strap is not the silver I was expecting.
The description also says there is an external back zipped pocket but there are no pockets on the outside of the bag. The zipped pocket is internal.

February 27, 2023
Rated 5 out of 5 stars

great bag

The cross body bag I bought is a gift for my friend, beautiful bag, excellent price even better it was quick and free delivery , will definitely purchase from you again 😀

December 21, 2022
Rated 1 out of 5 stars

Thought I was replacing a bag bought…

Thought I was replacing a bag bought elsewhere several years ago on a like for like.,Arrived v quickly but shoddy product, zip not fixed in properly, and missing an extra outside zip compartment I was expecting. Emailed re zip and assured would send replacement. 2weeks later nothing’s arrived. Would now like a refund.

November 30, 2022
Rated 5 out of 5 stars

I ordered a bright pink bag easily on…

I ordered a bright pink bag easily on the website one afternoon and it arrived the next day.......absolutely brilliant. Exactly as the picture and the perfect colour, it didn't break the bank and was just what I need to match an outfit for Christmas. Will definitely use again!

November 23, 2022
Rated 4 out of 5 stars

My handbag was absolutely gorgeous

My handbag was absolutely gorgeous, l am delighted with both quality and price. The only reason l have not given 5 stars is - l was promised next day delivery and it didn't turn up until a day after the designated arrival date. However, l will definitely buy again because l am so impressed with the item itself 😃👜

November 17, 2022

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