Crazygamer LTD Reviews 87

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the easy ordering process and the excellent communication received throughout their transactions, including quick responses to inquiries. Many people highlight the fast delivery service, noting that products often arrive swiftly, on release day, and in perfect condition due to careful packaging. The staff is frequently commended for being helpful and going the extra mile to ensure customer satisfaction. However, some customers were not happy with issues related to pre-orders, mentioning difficulties accessing the website or having orders canceled due to allocation cuts. A few other people also felt that the customer service was rude or aggressive, and there were instances where products arrived with damaged packaging, which was not considered faulty by the company despite being a sealed collectible. There were also mentions of issues with order fulfillment.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the excellent condition of items... See more

Order

Clients share positive opinions on order. Many customers praise the straightforward and easy ordering... See more

Service

People report positive experiences with service. Customers praise the great service, quick delivery, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping, with... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the staff for being supportive, fast,... See more

Based on these reviews

Rated 5 out of 5 stars

Couldn’t ask for better service! Have purchased pokemon items from crazygamer a few times, as we collect as a family. Most recently I hadn't been able to secure the phantasmal flames UPC box or booste... See more

Rated 5 out of 5 stars

Great online store. Pre-ordered some Pokemon products through this store. Due to stock issues, they reached out and gave me the option to substitute some items instead. I really appreciate the communi... See more

Rated 5 out of 5 stars

I recently purchased from this store, unfortunately one of my items were delayed (completely out of the hands of crazy gamer) I emailed them just double checking all was fine with my order. I was emai... See more


Company details

  1. Game Store
  2. Children's Toys Store
  3. Electronics Store
  4. Gaming service Provider

Written by the company

At Crazygamer, we're your go-to destination for all things gaming, offering swift, complimentary delivery on orders over £100. After a 10-year hiatus, Crazygamer is back and thriving. Our vast selection includes brand-new Pokémon TCG items, individual cards, gaming merchandise, video games, and cutting-edge computing tech. While our computing items ship directly from trusted suppliers, everything else is dispatched with care from our headquarters. Your support and positive reviews fuel our growth as we prepare for our return to the high street. Choose Crazygamer for all your gaming needs. We can't wait to serve you, and we thank you for being part of the Crazygamer community.


Contact info

4.2

Great

TrustScore 4 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible experience for preorder

Had the same horrible experience as many others when trying to preorder an ETB last night. The website was struggling majority to load and once online I managed to add an ETB and a booster box to my basket. I tried checking out for over 2 hours in the basket being second in the queue waiting for it to load. The owner thought it would also be hilarious to include a video of a goat for you to click on as you waited but nothing happened. I wasted over 3 hours in total of my life waiting to preorder being the first on the site and lots of stock still available only to be unable to order. Extremely frustrated by this!! Would not recommend shopping here or ever trying to preorder here again.

October 29, 2025
Unprompted review
Crazygamer LTD logo

Reply from Crazygamer LTD

What you experienced wasn’t a website fault. You hit the anti-bot check.

The goat button isn’t a joke. It’s our bot-trap. If you don’t press it correctly, or your session stalls, the system flags you as automated and freezes your position in the queue. That’s why you stayed at “second” while stock continued to sell to customers who passed verification.

Being “first on the site” doesn’t bypass bot protection, and the items in your basket aren’t reserved until checkout begins.

I understand the frustration, but this wasn’t an error on our side. It was a timed-out session that failed the human-check.

Regards,
Paul

Rated 1 out of 5 stars

Proper time wasters AVOID and save your time.

Proper time wasters been trying to order for over a hour and apparently been second in the queue for over 30 mins with another window open watching the stock count go down even tho I’m apparently second in the queue, proper waste of my time for a product I’ve been trying to get my hands on. I think it should change to be a joke shop because that’s what they are JOKERS! Screenshots taken for prove if they try and deny it.

October 29, 2025
Unprompted review
Crazygamer LTD logo

Reply from Crazygamer LTD

Let’s be clear. The comments you’re making aren’t helping you, and they certainly won’t get you stock.

Nothing went wrong on our side. The item sold out due to very high demand, which is exactly what happens in every major release. Being shown as “second in the queue” in one window does not guarantee stock or hold anything for you.

Accusations, insults, and conspiracy theories don’t change the facts, and they don’t speed anything up. If this behaviour continues, we’ll simply decline future custom for pokemon pre-orders.

Take a minute, reset, and if you have a genuine complaint, I’m happy to help. Otherwise there’s nothing more to say.

Regards,
Paul

Rated 5 out of 5 stars

Amazing store and owners!

I recently purchased from this store, unfortunately one of my items were delayed (completely out of the hands of crazy gamer) I emailed them just double checking all was fine with my order. I was emailed back very quickly from Paul who assured me my order was still on track. It has arrived in perfect condition with great packaging. 10/10 store glad to support small businesses. Will be a frequent customer thanks :)

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a pokemon box online single…

Ordered a pokemon box online single order for ex box. Only to be refunded almost instantly, so ring to ask what's going on to be told that I 'botted' the item. The guy on the phone was very rude and quite aggressive. Mate not everyone is a scalper. I rip pack dont keep them its not my fault I saw you had stock and tried to buy one. Prehaps go throught and see who the scalpers are surly you can see who ordered multiple times to the same address.

September 24, 2025
Crazygamer LTD logo

Reply from Crazygamer LTD

10 orders in 1 minute, multiple people checking out and paying for an item at the exact same time, you expect us to believe that you did not use automated methods to order the item moments after it went live on our website? As for claiming I was rude and aggressive, i thought i was quite polite given the situation. We cannot provide what we don't have and our website cannot stop people that have already passed the final stock check before being allowed to pay. Maybe if your group didn't all spend your time botting you would not have created this situation for yourselves!

Rated 5 out of 5 stars

Excellent company

Excellent company. Two pre-order items were fulfilled, and both arrived in perfect condition on the day of release. I received sufficient email updates throughout the transaction. I would definitely order from Crazygamer again. Thanks

July 25, 2025
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish
Pre ordered Pokemon products and they were delivered exactly when stated, really well packaged with some good pull sprinkle dust on them for good measure :D

Would defo use this site again, thank you!

July 25, 2025
Rated 5 out of 5 stars

Brilliant

Awesome company. Purchasing was easy, communication was great and item was exactly as described, very well packaged and sent fast. Thank you, will definitely buy from them again.

July 25, 2025
Rated 5 out of 5 stars

Great online store

Great online store. Pre-ordered some Pokemon products through this store. Due to stock issues, they reached out and gave me the option to substitute some items instead. I really appreciate the communication here, a lot of shops would cancel the order instead but these guys went the extra mile. Thanks again, one happy customer!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal service

Phenomenal service - when informed allocations had been cut, I was told I could swap to a different product, or have a refund.

Stellar communication the whole way through, and definitely one of the smoothest! Will be recommending☺️

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

SELLING PRODUCTS THEY DO NOT HAVE IN STOCK. 80% OF ORDER REFUNDED

GET YOUR STOCK LEVELS AND INVENTORY CORRECT.
Fed up with placing orders with CRAZY GAMER. Only to be told a few days later that they do not have 80% of items ordered in stock. No discount code..no store credit, no complimentary gift. AVOID AVOID AVOID

April 29, 2025
Crazygamer LTD logo

Reply from Crazygamer LTD

We’re sorry you were disappointed — but your review contains a serious factual error that needs correcting.

Your order total was £101.26, and only £29.13 was refunded — not “80%” as claimed. The refunded items were mostly lower-value cards that occasionally sell on eBay, and we had neglected to adjust their stock levels due to how infrequently they're ordered in bulk.

As the sole director and only employee, I work hard to process and pack every order myself. While we aim for 100% accuracy, niche single-card inventory can sometimes fall out of sync — especially when someone orders large multiples we don’t expect to move all at once.

You were refunded promptly for anything unavailable, and the rest of your order was fulfilled without issue. We don’t offer store credit or gifts in cases where a partial refund is all that’s warranted.

All we ask is for feedback to be fair — and factually accurate.

Rated 5 out of 5 stars

Great service and customer support

Great service and customer support. Made me thoroughly aware of a product issue (customs opening the box and removing the seal) and documented their actions to verify nothing was tampered with. Product arrived swiftly as just as expected.

May 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look