CRC - Car Rental Company Reviews 237

Jason santos did a short and sweet but very professional check-out. For a family with kids travelling very appreciated.

Jason was very helpful to me, thank you

Very fast drop off service. Vasco Santos was friendly and helpful, we forgot to fill up with petrol but he made it a simple process to deduct the cost. Shuttle service to airport very good too.

Very good experience

Very friendly and professional

It was very easy to pick up and drop off. The place is nice the car was great and the service amazing. Until next time :)

Thank you Vasco

In the last few months CRC have given me 2 dangerous unroadworthy cars. The first (last Sept & Oct) had its exhaust hanging off (we found this out on returning the car having reported a strange noise underneath). Fortunately our photos proved the damage was clealy there at collection. Just recently we were given a car with a badly damage windscreen (hard to see from distance). This time our multiple photos provide the damage was again on the car at collection but the staff & manager REFUSED to closely study our very clear photographic evidence & charged me nearly 1000 Euros on the spot. After a distressful few days and emails to customer services, my insurance & credit card company CRC did eventually refund me but this is holiday stress you can avoid by using another more professional company. In our experience this company does NOT check its cars carefully before release & then forces the customer to prove their innocence after being charged for damage they hadn't originally caused. AVOID!

Had a confirmed booking for €93.63.
On arrival late at night, I was told my reservation was cancelled and charged €409.82 to get a car.

The company later stated that the extra cost was due to added insurance, which I did not request but it was added, resulting in a significant overcharge. A refund was provided after a lenghty email conversation.

Overall, an unclear and disappointing experience.

I hired a car from them at Lisbon Airport on the 23rd December. I was very disappointed that it took almost 1.5 hours from I arrived at their counter until I was able to collect the car. How it can take some car hire companies so long to dish out a car is difficult to understand especially when it has been booked and paid for weeks in advance! Many hire companies can do it in less than 10 minutes!

⚠️ Sophisticated scam operation.

Attention: this car rental company only has positive reviews because, most likely, they create fake accounts to boost their ratings.

I’ll share my experience. On the day I picked up the car, everything already felt strange. The employee kept insisting on whether I had insurance and made a suspicious expression when he found out I was fully covered.

When the vehicle was handed over, no inspection was done with me, and I was not given any inspection report. I asked about this document, and the employee said I would receive it later by email. Regarding the initial inspection, he claimed it had already been done.

I rented the car for one week. On the day of return, despite advertising themselves as a 24-hour airport rental company, the office was closed. I parked the car in front of the rental office and dropped the key in the drop-off box as instructed.

The car was apparently in perfect condition, as I had personally inspected and cleaned it the day before.

While standing in line at the airport to board my flight home, I received a €600 charge on my card from this rental company.

I immediately called to ask what had happened, and they claimed the car had damage. I requested a photo to see the alleged issue.

They sent me a picture of a ridiculous “damage” near the wheel cover. From the photo, it looks like something around 3 centimeters.

What’s most interesting is that the area already appears to have paint removed, giving the impression that this is something they do frequently — removing paint and repainting later.

Even if it were proven that I caused this damage, it would never cost €600 to repair.

I filed a claim with my insurance company for reimbursement. Rightfully, the insurer requested the repair invoice. That invoice was never provided, because the repair was never done — and even if it had been, it would not justify that amount.

❌ Do not rent from this company. Ever.

Like other reviewers mentioned, this company will do everything they can to abuse you when you return the car. We returned the car in good condition, but they charge us 50 euro in "damage" because there was some dirt on the carpet!

When we complained this was unacceptable, the person doing the inspection told us straight off that they would not bring us to the airport as we were promised.

This is not an honest car rental company. Their staff have internalized their bad policies and will mistreat you instead of apologizing for being forced to apply bad policies.

We all know that all car rental clean the cars between customers. Charging 50 euro for the cleaning when we need to leave for the airport and are in an impossible position to challenge them is truly awful.

Avoid this company.

SCAMMERS!! Please also read other reviews and you’ll notice is how they operate. Do not rent with them! They charged us 307.50 for a rim that we didn’t damage. Make sure that you take clear videos of every part of the car because otherwise this is what happens. Clearly stealing! They didn’t even show the price list for charging us the rim saying it’s an internal price list and they can’t show. Untrustworthy rental company. Never again!

Hire from 26 September to 15 October 2025, Lisbon.
The check-in process was slow, and the Agent was very aggressive trying to sell the excess waiver cover , and overcharge us for cover to drive in Spain.
The experience of returning the car three weeks later was a disgrace by any standard. The receiving Agent immediately searched for any damage without reference to the form which noted all damage when we picked up the car. Fortunately I had taken plenty of photos so I could refute most of his claims. When he eventually found a small scratch that I could not refute, he charged 900 euros immediately, which was massively out of proportion to the damage. They also charged 50 euros for interior cleaning; we had hired the car for 3 weeks and it was not particularly dirty. Within one hour 1100 euros including tax had been charged to my credit card.
For nearly 2 weeks I chased a full damage report from CRC and received no response. I then contacted Zest, the agent/broker who I had hired the car through, and they obviously chased CRC because I then received breakdown of the charges, but still no damage report. After another week of chasing CRC and Zest, I received a damage report and a revised total charge of 333 euros, and no cleaning charge. CRC refunded the balance quickly.
I believe that CRC would have NOT corrected the damage charge or refunded anything if I had not aggressively chased a proper solution.
I have hired cars abroad many times; this was the worst experience of customer service and blatant attempts to charge excessive fees for minor damage. I would not go near CRC again, and I believe that Zest should not operate with them
In fairness the car, a VW T Cross, was very satisfactory and a reasonable price.

I wish I had read these reviews before hiring from these criminals. I hired a car Nov 15-22 and noticed damage on the rims which I took pictures of. When I returned they found the tiniest mark on one of the doors which they claimed I had caused. It as barely visible to the naked eye. The man said he would get someone to look at it a few days later and he would let me know. But as we drove away in the minibus he had taken £380 from my credit card. I was fuming. Fortunately I took out the full insurance from the broker in England so should be covered. Avoid this company.

We were a larger group who rented two minibuses for a holiday in the Lisbon area at the end of October 2025.

When picking up the vehicles, several scratches and dents were found, which we were instructed to film and document. When renting through a third party, we also took out additional insurance that was supposed to cover any damages, but the deposit required for the CRC rental was extremely high.

After our rental week, the vehicles were returned in the same condition as when we picked them up. After a long inspection by the company’s representative, a tiny dent was pointed out on the left front door. The dent was incredibly hard to see with the naked eye, but CRC’s representative spotted it immediately (very suspicious, and most likely a damage many customers have already been charged for).

CRC demanded payment for the damage and immediately took part of the deposit. Since we strongly disagreed on site, an unpleasant atmosphere arose — something I’ve never experienced with a car rental company before. CRC is a company you should AVOID, as they will do everything they can to claim you caused damages and then charge you for them. Absolutely shameless.

What was supposed to be a short term economical car rental turned into a nightmare. At pick up we were told our reserved car was unavailable so we had to pay for an upgrade, plus extra insurance that was not mentioned. They also took a cash deposit which after 4 months of emails and phone calls, I haven’t received. The scam is that they take the “deposit” in the same withdrawal as the car rental and insurance charges so the bank will automatically not accept the refund….very shady. They don’t reply easily and when they do they ground in circles. I’m still fighting for my money back, but as of yet the €119 rental is costing almost €2,000. DO NOT RENT FROM THESE PEOPLE

WARNING!
Used to be a good company but now it's a SCAM rental. They will charge you for the damage that you have not caused for any door dent 1mm or anything and will claim it's you.
Even after showing evidence of the damage that existed at pick up they will try and abuse all the powers to extract extra from you.

We hired a car from crc wheelgo in Lisbon. We were very happy with the car. It was modern and in good condition. Everything went bad when the car was returned. They found a scuff on the front skirt and charged us euro 550 to replace the skirt. As we were in a hurry to get to the airport the company wouldn't engage. Said we could wait until everyone had been served and said there was no damage noted when the car was taken out. We registered our displeasure as the scuff effected neither the cars appearance nor its performance and make it clear we would pursue the matter later. No damage was noted by us on pickup up We didn't view this as damage, more fair wear and tear. This scuff would not effect appearance, performance or value and no other rental car provider I have every used has run their hand along the bottom of the front skirt. When we got an opportunity to review docuementation we found front bumper damage was noted on the check out report. We also took the opportunity to check insurance cover and their excess waiver excluded Tyre,windscreen, wing mirror and under body damage. We had travel insurance that covered the excess but this didn't cover anything not cover by the rental cars excess waiver. Therefore we had no insurance. We immediately emailed the company pointing out preexisting damage on the front bumper was present on the check out report and asked for a refund for the damage. A response should have been quick and obvious but it took them about two weeks to respond and to their credit refunded the euro 550. This appears to be a way of the rental car company making extra money. Even if there was no initial damage they should not be able to charge such a high amount for such a minor blemish. Some poor customer had already paid to have the front skirt replaced without them actually replacing it. Be very very careful using crc. Check the front bumper when you take the car and expected to be billed an exorbadent amount for the smallest blemish. Don't expect to be protected from this behaviour by either their insurance excess waiver or your own excess cover. Dont expect a prompt rely for even the most obvious issue. This experience ruined this part of our holiday and we would never use them again.

Hired a car for nine days payed 233 pounds for the car then charged me 457 pounds for the insurance no paperwork ended up contacting www UK ECC.net bunch of outlaws Portuguese trading standards need to take good look it this company