My money is gone, and there’s no help
I have tried contacting Crealandia support repeatedly for months – with zero response. My purchased product could not be used, and the seller cannot issue a refund.
Crealandia ignores all emails and inquiries. This is a marketplace you cannot rely on. I would not recommend buying anything here if you expect even a minimal level of customer service.
Absolutely frustrating and unprofessional. My money is gone, and there’s no help – an experience I won’t forget anytime soon.
Reply from Crealandia
Hello,
Thank you for contacting us, and we sincerely apologize for the inconvenience caused. We have carefully reviewed your case and would like to clarify the details of your order.
Your order was placed on the Crealandia marketplace on January 29, 2025.
On February 13, 2025, the seller shipped your item, and you were provided with the tracking number RS019860718RU.
You can view all tracking details here:
https://parcelsapp.com/en/tracking/RS019860718RU
.
According to the tracking information:
On February 26, 2025, the parcel arrived at German customs (IPZ Fr);
By May 26, 2025, the parcel was not collected;
On August 9, 2025, the order was returned to the sender.
During this entire period, we did not receive any refund requests either from you or from the seller. A request from the seller was received only after the parcel was returned.
As stated in our Return Policy https://crealandia.com/return-policy
, refunds can be processed within 180 days from the date of purchase. After that period, refunds are no longer possible, especially for items handmade to order or produced in single copies, as they are not industrial goods.
We would also like to note that our support team and the seller repeatedly tried to contact you via email, but we received no reply.
Only on November 7, 2025, you informed us that you no longer needed the ordered item, as you had stopped working with that material.
We fully understand your frustration and sincerely regret the inconvenience.
As a possible solution, we can resend your order or allow you to choose another item of the same value.
We are always happy to assist you in resolving any issue, and we will also send this official response to the email address provided when you placed your order.
Kind regards,
Crealandia Support Team
support@crealandia.com
