CreateStudio 

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Rated 1 out of 5 stars

The fact there is a giant "this company is displaying trust pilot content in a misleading way" card on their landing page here is all you need to know. I am one of many who bought the 'foreve... See more

Rated 5 out of 5 stars

CreateStudio is an amazing desktop but light software to make animations when you can't or don't want to do blender or adobe. They keep updating and adding new features, and the software is super s... See more

Rated 5 out of 5 stars

We make educational videos as per student request. This means we must deliver quality content within a day or less. We struggled for years to find a product that allows quick delivery and maintaining... See more

Rated 5 out of 5 stars

CreateStudio is a very user-friendly animation tool that allows me to quickly create professional videos. The interface is clear and simple to use. Sometimes you have to search through the many opti... See more

Company details

  1. Animation Studio

Written by the company

CreateStudio is an easy to use video animation software, that makes it simple for everyone to create incredible videos without the need for complex key...


Contact info

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Rated 5 out of 5 stars

I absolutely love the new animated characters

I absolutely love the new animated characters and what you candy with them. I made a complex animation and lots of characters and when I tried to render it I ran into problems. Opened a ticket and these guys turned around on a time, rendered the video and pointed me to potential solutions. In the end, I have been thinking of changing my 11 years old Mac for a while, not surprised it needs help. Very happy with the software

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

Never seen upselling so aggressive and manipulative

Never in my life have I seen an organization more on the make to pound BRAND NEW clients for more more more money. Their up-selling is shameless and, in my humble opinion, disrespectful to the dignity of others. When you sign up for their "$67 for lifetime access" you are placed into an ENDLESS email sequence filled with pressure tactics as awful as they get. "Just a few more hours to take advantage, before this opportunity vanishes!" Their desperation to bilk you for all your worth has made me lose respect for this organization and the leadership. I sent feedback and the person responded that I'd be removed from future promotions. But the next day, guess what? More high pressure selling emails come in. Yes, they will message you EVERY day with more up selling. One gets the sense that this company is run by Gen Z'ers who are tone deaf to how a customer wants to be treated.

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

The app is NOT user friendly

The app is NOT user friendly. For example, editing an existing template is as painfully slow and not intuitive at all as you can imagine. There is zero flexibility in adding or replacing or removing things QUICKLY. It is NOT an intuitive system. I thankfully have only subscribed for one month and quickly moving away as this just does not make sense to try to figure out things when they should be a click away. Goodbye CreateStudio and please do not reply to my note I am absolutely not interested what you have to say. You cannot put a product together that works.

As I said CreateStudio, do NOT reply to my comment. I do NOT want you to share here ANY video tutorials, NOTHING related to your product. Please ELIMINATE your response asap.

May 16, 2024
Unprompted review
CreateStudio logo

Reply from CreateStudio

Hi Edith, thank you for your review...

Have you seen our training video about how to edit templates: https://youtu.be/XN2CcE7bNlM ?

And scenes in the scene builder: https://youtu.be/zbtE4780F2Q

You can change text, colors, videos, or images with just a couple of clicks...

Rated 5 out of 5 stars

Great for beginners and advanced video editors

I have had CreateStudio for several months now, its the main tool I use for editing my youtube videos, but also I use it to create ads, and a ton of other stuff, for it being a one time expense, its totally worth it and would highly recommend for beginners as well as advanced users in need of video editing or creation. Plus it has many updates very often with new material and a thriving community that is constantly sharing tips and tricks on fb

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

Their sales techniques are shady

Their sales techniques are shady, bordering a scam.

I bought a 'platinum lifetime offer' which seemed fantastic at the time.

It has become apparent however that the vast majority of templates and assets are hidden behind a monthly subscription paywall, a perpetual money-grab 'upgrade now' scenario (with a very large amount of marketing emails, constantly).

Yes, you are offered a 60 day trial of the 'full' suite upon initial purchase. I would wager that the vast majority of people would take them up on this, as I did.

It is however incredibly unclear what extras you are gaining during the trial.

Is it very apparent, after the trial is over, that the platinum package is quite restricted, despite their sales pages painting it as a fantastic offer.

After several messages to support asking for a list of differences, I was told they do not have a list.

Shady.

Can you make an animated video with the platinum package?

Yes, but heavily restricted.

Would I suggest this software to other marketers?

No.

Real examples of a lifetime offer is the Affinity suite of software vs Adobe.

This is nothing like that.

May 15, 2024
Unprompted review
CreateStudio logo

Reply from CreateStudio

Hi Lloyd, thank you for your feedback.

I carefully read the conversation with our support team...

Yes, we do not have an exact comparison between the Platinum and All-access pass since the AAP includes thousands of assets...

We did provide an overview of the Platinum assets to you: https://support.createstudio.com/article/1131-how-to-access-the-platinum-upgrade-assets and https://youtu.be/23vwmrdnREw

Originally, you purchased a CreateStudio Standard Lifetime license ($67—https://special.createstudio.com/; we inform you there about features and assets included in this deal) and the optional Platinum package with extra assets ($97—https://createstudio.com/platinum). An overview of the assets is listed on the sales page as well.

Let me mention that 95% of our templates/scenes are made with the Standard license without using any premium assets…

Here are some examples of videos made with the Standard license: https://www.youtube.com/watch?v=Xm6taIJ_dpA&list=PLY6zLbSLw6sde6qLsxy00rvfBxHN6NiNG

We do offer a 30-day refund period to any user of CreateStudio, which gives enough time to try the tool and check the assets.

We keep releasing new feature updates and assets to all our users. This is the latest release: https://youtu.be/wuHydmmHltM

Rated 2 out of 5 stars

not good

It will not let me do what I want to do and they don't understand me so I gave it out of five so peace out boom

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

60-Day All Access Trail Only Lasted 49 Days

On March 17, 2024, I took their offer of a 60-day All Access Trail. I made a note with my Alexa device to review the trial and maybe set up payment 2 days before the 60 days ended, which would have been May 17, 2024. Today is May 4, 2024 and I no longer have access to items available to All Access Plan members. I paid $67 for their lifetime payment special. I was thinking of paying the $47/month. But now, I wonder about the worthiness. If they rip me off 11 days on a trial, where else will they rip me off at later? If you're thinking about making any purchases, get screenshots as you will not receive any invoices. (Invoices are needed later to make any financial decisions concerning your purchases.)

May 4, 2024
Unprompted review
CreateStudio logo

Reply from CreateStudio

Hi, thank you for your review...

I can confirm that we provide a 60-day free trial of All-access resources. We do not make this shorter.

Please contact our support team with your CreateStudio login email, and we will check your case.

We send emails with invoices immediately after the purchase. Please check your spam folder as well (sent by Paykickstart). You can always contact our support team if you are missing any invoices. We will provide them promptly.

You can find your billing history here as well: https://app.paykickstart.com/billing (use email tied with your transactions)

You do not need invoices for any billing concerns, we can always locate your account based your CreateStudio login email.

Our support team works 24/7: https://support.createstudio.com/ or https://createstudio.com/ (livechat)

Rated 5 out of 5 stars

I'm very impressed with CreateStudio

I'm very impressed with CreateStudio. They don't just sell a product and abandon those who have bought it. They keep updating and improving without charging to upgrade! That's so rare. To me, this instills confidence in the software and creator. And I'm also impressed with their customer care. They always respond quickly to my questions. I highly recommend CreateStudio.

April 22, 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE.
I was absolutely lied to about being about to add and use my own animal characters. You can't use your own characters, So your videos will look exactly like everyone else. Avoid the 'all-access' pass at all costs! Their customer service is abysmal, pricing deceptive, and updates fail to install. Cancelling recurring charges is a nightmare with their non-responsive team. Save yourself the hassle and steer clear of this company.

Update:
You forgot this email.. the first one. Don’t try to play me. Your company was wrong. My characters are in video format buddy. Like I previously said, steer clear of this company!!!

Hi Coach D,

I apologize for the confusion.

In your previous tickets, you were advised that you can import your own characters but only in video format and with transparency.
It means you have to have to have the character already built and animated before bringing it to CreateStudio.
Having a transparent background for your character will allow it to blend well with the rest of the elements in CreateStudio.

If you only have a static image or a drawing, or even a puppet file, it's not possible to add custom movement to them in CreateStudio as it is not a rigging app.

April 18, 2024
Unprompted review
CreateStudio logo

Reply from CreateStudio

Hi, thank you for your feedback.

I am sorry to hear about your feelings... I checked your conversation with our support team.

You asked a couple of times about this option, here are two replies of our agents:

5th April
"I'm sorry but it's not possible to import your own characters and have them animated in CreateStudio.

CreateStudio comes with its own library of premade characters with preset actions.

If you have an animated character from other platforms, you can only import it as a video file."

7th April

"You can import your own character using video with transparency.

But, you cannot apply actions to them.

However, you get access to our 3D Creator feature in CreateStudio. That enables you to customize the characters, which gives you hundreds of variations.

Check how to customize characters: https://youtu.be/3XuJOiAvD2M"

I checked the history of the conversation and we were replying very quickly (usually within 1-3 hours)

We processed the refund request within 5 minutes after you made the request.

We processed the refund promptly as well. It is up to the bank how long it takes to deliver the money back to your account. Usually, it is instant, in some cases, it may take several business days.

We apologize if you felt any misunderstanding in our replies.

Our support team works 24/7; you can always reach us via support.createstudio.com or livechat on createstudio.com

Rated 1 out of 5 stars

HORRIBLE customer service and product glitches

HORRIBLE customer service, deceptive pricing, updates don't install - DO NOT buy the 'all-access' pass - doesn't install AND the only way to stop recurring charges is to go through them and they are NON-RESPONSIVE. Steer clear of these people - it is NOT worth the hassle.

April 6, 2024
Unprompted review
CreateStudio logo

Reply from CreateStudio

Hi Emmy, thank you for your review...

Our support team is working 24/7 via livechat on our homepage (createstudio.com), Facebook messenger, and the support portal: https://support.createstudio.com/

We are always ready to assist.

May I ask you about the ID of your ticket so I can see the conversation and check what went wrong?

An All-access pass is automatically added to the CreateStudio account. You need to restart the app to see the All-access assets unlocked in your account.

Rated 4 out of 5 stars

Cherry atop of your favorite ice cream Sunday

I never give a perfect score as there is always room for improvement with anything. That said this software is all that and then some. Like a cherry atop of your favorite ice cream Sunday.

My team and I tinkered with how we were going to execute on an educational platform and CreateStudio was exactly what we needed to add charm and pop to what we were creating. Easy to use with a wonderful support team to boot.

Papa Naz+Anna Banana+Bobby B

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Super fast support

Super fast support
Super program
and if needed 5min to wait untail you get your money back

All in one perfekt

March 12, 2024
Unprompted review

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