Creative Arcades Reviews 

235
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the build quality is truly exceptional, featuring sturdy construction, highly responsive controls, and smooth overall game performance that elevates any game room setup. People really appreciate the detailed design work and personalized customization options that match their exact specifications and exceed expectations. However, some customers also noted frustrating issues regarding significantly delayed shipping times and arcade units arriving damaged or with components not functioning properly. A few reviewers experienced prolonged delivery delays lasting months and faced serious difficulties getting timely responses or real updates about their pending orders.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the sturdy build, great customization... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the arcade machines and tables feature... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the machines arrive... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers experienced fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian and his team are top notch. I purchased 2 dual racers for our lakeside cabin in Sevierville TN (Cedar Cove Cinema). The racers are beautiful. Creative arcades did a great job and it really sets... See more

Company replied

Rated 5 out of 5 stars

We had been looking for something unique for our game room, and after seeing what Creative Arcades offers, we decided to go with a custom racing arcade. The customization was one of the biggest reason... See more

Company replied

Rated 5 out of 5 stars

Creative Arcades exceeded our expectations with their basketball arcade machine. The build quality is exceptional, the scoring system is accurate, and the machine has handled constant daily use witho... See more

Company replied

Rated 5 out of 5 stars

Great quality. Received a bigger machine then expected. Ikari wariors and heavy bearalnrotary shooter dont work..let me know how to fix..Great piece though

Company replied


Company details

  1. Game Store
  2. also in
  3. Gaming service Provider
  4. Pinball Machine Supplier
  5. Video Arcade
  6. Video Game Store

Written by the company

Creative Arcades has the largest selection of commercial-grade arcades built in the USA & Vet owned. We offer cocktail arcades, stand-up arcades, tall pub, wine barrel, and tabletop arcades, racing simulators and virtual pinballs. Enjoy free shipping to the lower 48 states and experience the best in arcade gaming, virtual pinball and sit-down racing with our industry leading 3 Year Warranty and Tech Support Team. All our machines come with coin operation and free play options, screen sizes range from 22" to 43", and features include remote controlled LED Lights, Blasters. Since 2019, we have sold over 2,000 machines to date and continue to strive to give our customers the best experience in retro gaming and modern gaming technology.


Contact info

4.2

Great

TrustScore 4 out of 5

235 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(235)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Words cant express the joy

Best Christmas present ever. The kids and their friends love this thing. The owners and staff communicated well. There was a minor mixup in communications but they made it right.
There are so many games available. kids love the Japanese games. This is just endless hours of fun and a great party pleaser.
The build quality is very good, I just wish there wasnt a gap between the screen and the control board so you can put quarters up there but a small piece of black foam fixed the.

January 5, 2022
Rated 5 out of 5 stars

Thrilled with Creative Arcades Team!

Ordered the 4 player with 4500 games for my son. Brian was fantastic to deal with. He was very responsive, and made the process seamless. These machines are in high demand, and I knew it was a long-shot to order early Dec and expect Christmas delivery. Brian was honest and said he’ll do all he could, but couldn’t guarantee I’d get it by the 25th. I ended up receiving it with almost a week to spare, and we are thrilled with it! The whole family (and friends) are enjoying it. My son went through the roof when he saw it Christmas morning, and hasn’t stopped playing it. Thanks so much Brian and team!

January 1, 2022
Rated 5 out of 5 stars

Super happy customer

Just received the 2 in 1 virtual pinball and arcade machine. It was heavy and securely wrapped and on a pallet. The hardest part of unpacking and setting it up was moving it. But the set up was quick and easy(I watched a youtube video to see how to put legs on, which helped) . Once started, it works great! Played it for 3 hrs and I'm very satisfied with the machine. Made 1 call to tech support and is give the guy 5 stars for his assistance. I highly recommend this product

December 17, 2021
Rated 5 out of 5 stars

Great product, great service!

Ordered game and was shipped in a matter of days. Received as promised. Emails were answered promptly and professionally. Had minor issue with one stool and replacement part was sent and I received within days. I highly recommend this company.

December 17, 2021
Rated 5 out of 5 stars

5% Coupon Code

I got the 4P Slim Stand Up Arcade last Christmas for myself and my nephew would come play for HOURS. He absolutely loves the thing to death so I bought him one for Christmas this year ;)
I found and used a working coupon code for 5% OFF "arcadediscount"

December 4, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered my 4 player machine in…

I ordered my 4 player machine in August but due to circumstances beyond there control I couldn't get my machine in the time I wanted but I was always kept informed of the status of my order and that shows great customer service I will be buying from them again .The team was so helpful in getting my machine as quick as possible. If you are looking for great product and customer service look no further.Thank you so much

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

7-stars

I have been doing a lot of business with this company for close to 2 years, if everyone knew the kind of stuff Brian and his staff has to deal with importing everything that he does was like, you would be surprised and impressed! They have always delivered 100%, and solved any issue 100% of the time. People need to understand the challenges covid has put on companies like creative, mine, and a majority of the USA! 7-stars!
Out of

September 10, 2021
Unprompted review
Creative Arcades logo

Reply from Creative Arcades

Jim, thank you!! We value you, your staff, and the relationship we’ve built over the past couple of years. We appreciate you and all you do.

Rated 5 out of 5 stars

My husband is one happy guy!

I surprised my husband with the tilt top cocktail table. It arrived quickly (in just one week from order date) and was packaged securely. It was easy to set up since no assembly was required. I just plugged it in and turned on the power, and it was ready to play! The quality of the construction is excellent. It is very sturdy. The controllers are very responsive. The sound is good and adjustable. The game selection is outstanding. We will have to play this for years and years before we get through all of the games! I contacted customer service with a question and received a prompt response. My husband is so happy with his surprise! Thanks so much!

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great sales and service support

Very good customer service thought the whole process. Answers emails very timely, great sales support and tech support. Delivery was perfect worked right out of the box. Had some technical questions when we first started which were answered immediately.

June 24, 2021
Unprompted review
Rated 4 out of 5 stars

Good guys.

Had several shipping issues, but they made it right.

June 16, 2021
Unprompted review

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