Have had many delays previously but this last check was requested in JUNE and its now mid September and they have just requested more details again!! Will not be using them again absolutely disgusting... See more
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See what reviewers are saying
DO NOT USE CERTN FOR YOUR BUSINESS Certn is one of the worst Background Check companies I've dealt with. It's been over a month and they've done essentially nothing. My application sat idle the e... See more
Company replied
Overall quite efficient. Portal is easy to use and very user friendly. Background screening analysts stay in touch and always ask for permission for any changes. Only 'criticism' is that they rely o... See more
We have only recently starting using this system so are still trying to find our way around. It is easy to use and set up requests, but the feedback from users are that lots of information is required... See more
Company details
About Certn UK
Written by the company
Trusted, World Leading Background Screening Services
We specialize in reliable, compliant and secure global employment screening services. Credence’s background checks provide you with the confidence that you have a trustworthy and appropriately skilled employee to help your business flourish.
Your Employee Screening Partner
Credence Background Screening - a Certn Company - helps businesses make more informed hiring decisions and protect their assets from costly mistakes. Our consultative approach utilises dedicated, experienced account management teams to build smooth pre employment screening programs that meet your unique business needs. We apply 25+ years of in-depth knowledge of background checks and regulatory compliance to our international verification services.
Trusted By Thousands of Companies
We encompass all areas of identity verification screening, Right to Work checks, DBS, international criminal record checks, and corporate due diligence. We are trusted by thousands of businesses, and our in-house teams undertake over 650,000 screening checks across 190 countries annually for clients in the UK, Middle East, Europe, North America, Asia, and Australia. Our services are suitable for highly digitized industries such as transport, finance, and security, and for internationally mobile workforces.
Advanced Processes And Technology
Quality is applied throughout our background investigations using dedicated analysts and proprietary online management software. Together with Certn we are investing in technology, automation and growing our analyst teams to support companies scaling globally.
Contact info
160 London Road, TN13 1BT, Sevenoaks, United Kingdom
- 01732 748900
- uk-support@certn.co
- credence.co.uk
2.5
Poor
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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Auto provide certificate upon completion
Would like DBS certificate to be added to Credence 'attachment' section once completed.
Sometimes candidates forget to select to receive a copy of certificate in post or it gets lost and then have to go on a chase with Gov to get it which is time consuming.
July 27, 2023
Reply from Certn UK
We appreciate your feedback and will discuss directly with you moving forward
It's difficult to gauge the costs…
It's difficult to gauge the costs because there can be other searches added on. We also have to do a lot of chasing with the applicant when additional information is needed which takes away time from our recruiters and for the costs, Credence should reach out to the applicants when there is missing or additional info needed.
July 28, 2023
Reply from Certn UK
We are sorry to hear you were not completely satisfied with our service. We appreciate that you highlighted this and will discuss your experience directly with you to improve moving forward.
The service was 5*
July 27, 2023
New Ideas can be implemented to Speed up the process.
The positive is Credence portal is very easy to use and we get responses from the team on time. However, l truly understand the standard process of working but I believe credence can be more efficient or creative for conducting the verification or checks especially Employment Verification and Education verification from the university. Also, keep updating the case progress on time on the portal. It will help us to understand.
July 27, 2023
Reply from Certn UK
We are pleased to hear that you are satisfied with many aspects of our service and we appreciate your highlighting other areas to focus on moving forward.
It is fast and reliable
July 27, 2023
Happy with the service we receive
July 27, 2023
First Review
Overall quite efficient. Portal is easy to use and very user friendly. Background screening analysts stay in touch and always ask for permission for any changes.
Only 'criticism' is that they rely on the client too much sometimes for candidate chasing when things are going slow but that is relatively minor.
July 27, 2023
Excellent Service!
Excellent customer service and prompt service with knowledgeable staff. Thank you, Credence!
July 27, 2023
Helpful and quick to respond
Moving over to Credence has allowed us to speed up our referencing process, which was a long and painful process. They've made it so easy!
July 27, 2023
Great service and team
July 27, 2023
The user interface is quite intuitive.
The user interface is quite intuitive.
Additionally makes it simpler for the employer to comprehend the employee's advancement.
July 27, 2023
I found them very responsive and…
I found them very responsive and helpful and it was nice to be able to speak to professional people instead of bots. We used them for an initial project but will now continue to use them for annual checks and all new hires.
July 27, 2023
Always on time and always available.
July 27, 2023
Helpful and a trusted partner
The credence support team are very helpful. They appreciate the timeline our clients work to and they respond accordingly. A partnership that we trust.
July 13, 2023
Simple and efficient process
July 27, 2023
easy to communicate and find the status…
easy to communicate and find the status of each background check
June 29, 2023
Very good and prompt service
April 9, 2023
Great service fast turnaround
October 28, 2022
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