Credibility Capital Reviews 242

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

It was a pleasure working with this company! Together with my broker, I was able to close an ideal loan within a week but my other lender delayed the process. Definitely worth a 5 Stars for my experie... See more

Rated 5 out of 5 stars

Credibility Capital is an honest and fair lender. They gave us far better deal than several others. They also made it easy to go through the paperwork process and they funded us in a very short time... See more

Rated 5 out of 5 stars

Credibility Capital was very helpful in securing our small business loan. The portal was user friendly and our loan rep, Devin, made the process very clear and easy. I was able to email her docume... See more

Rated 5 out of 5 stars

We have worked with Credibility Capital twice and each time have been impressed by their speed, thoroughness and responsiveness. They helped us to expand our operations and hire new staff to meet de... See more

Company details

  1. Non-Bank Financial Service

Written by the company

Credibility Capital provides low-cost financing solutions to successful small businesses, without the collateral requirements or hassle and endless paperwork of SBA and conventional bank loans. Credibility delivers a fast, seamless, fully digital experience, with funding in as little as 3 days from application. The company offers 2 loan products: (1) Monthly-pay installment loans up to $500,000 and 5 years; and (2) lines of credit up to $250,000 with a 2-year interest-only draw period, followed by a 3-year payback period or renewal of the line for qualifying borrowers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

242 reviews

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Rated 5 out of 5 stars

Outstanding service and VERY happy!

Everyone here is a dream to work with! I had gone through at least three fast talking "car salesmany" (I know that isn't a word but you know what I mean) business loan companies who waste time and never deliver what they promise and I am so fortunate to have found Credibility Capital! It is time to expand my already successful global brand and I could not have had a better financial partner with which to do so. Honest, extremely efficient, professional, and friendly! You will be very happy working with this amazing company!

January 29, 2021
Rated 5 out of 5 stars

Incredible Customer Service & Results

I cannot say enough of about credibility capital, specifically Devin Decker who helped us navigate these waters. I will be forever grateful for the assistance and loan that was provided to us, allowing us to retain our employees. Credibility Capital gave us better customer service than our banks of whom we have had long standing relationships, with no account issues. Thank you, Thank you Credibility Capital for the talent you hire and what you accomplish.

August 14, 2020
Unprompted review
Rated 5 out of 5 stars

Great Experience with PPP

Overall a great experience Melina was very helpful in getting us approved. I did get a loan through CRB and they did close. However I also have a 2nd company I did through Credibility and we did it through their 2nd lender North Eastern without any response and had to withdrew from the loan and switched to PayPal from Swift. The process from the lender CRB was smooth and there was some backend issues with the lender CRB but I am glad those were worked out

July 1, 2020
Unprompted review
Rated 1 out of 5 stars

Liars. Liars. con artist

This company is just like the rest of the loan sharks, LIARS.
had a loan with them, business fell off and was told they would redo contract, then the covid 19 comes along and now being bullied by a law firm of new jersey. That tells us payoff or court. This is not a good company.
The tell you one thing and then do another. This guy Michael tell's me the lady named Lisa I was dealing with has been laid off and now cant talk to her.
He is their front boy. do business with someone else!!!!!

May 27, 2020
Unprompted review
Rated 5 out of 5 stars

I am writing to correct a mistake that…

I am writing to correct a mistake that I made concerning this company which was directed toward another company with a similar name. Credibility reached out to me today and offered to assist me in addressing the problem.
The gentleman that called my was first class.
I rated this company a 5 and they deserve it.
James

May 18, 2020
Unprompted review
Rated 4 out of 5 stars

The company is willing to fix problem after attempts.

Update: The company reached out and rectified the situation. I wished that it would not have been this complicated to reach to someone, but I appreciate their reaching out to close the case.

The company named Credibility Capital is only a company is not a bank. They just gathered loan documents to their contracted banks. Although the loan may seem easy to be approved and funded, the nightmare came after that. After closing the loan documents, they forward all your information to a company named Contract Care to handle the billing and all inquiries. The Crediibility Capital rep who you worked with WILL NOT be able to help you with anything anymore moving forward.

The Contract Care is a horrible company, as they mixed up all your files and told me a prolonged maturation date that will keep charging you even when the loan ends. If you don't keep a close record on your account payment especially if it is auto-debited, then you will be easily overcharged. They also mistakenly put late fee in account even though my monthly is already auto-debited. The rep said ' don't worry we can waive the late fee.' But I was not subjected to any late fee to begin with! They also charge ridiculous early payment fee say if you want to pay the loan in the month 2 weeks. In order to correct these fees, you will need to call them at their one and only number, which takes me about 50+ tries to reach anyone live. Everything goes to voicemail. Once spoken to 3 different people, no one gave the same information and unable to help. The first person would claim the money already debited from my bank account was never received by them, and that there was a late fee and a balance, whereas the second person would say it was received, but there was another late fee. (?)

I had to go back to look at my account payment from day 1 to prevent this scam. I paid everything on time from day 1 and never missed a payment. NEVER EVER AGAIN FOR THIS COMPANY! Currently still fighting for their overcharged after the loan ends. If you do not want to go through what I went through, avoid at all cost. Go for a more reputable bank with a physical location and easy to reach representative who will not take advantage of you.

April 16, 2020
Unprompted review
Credibility Capital logo

Reply from Credibility Capital

Dear Lena,

On behalf of Credibility Capital, I want to sincerely apologize for
the negative experience that you had with our servicing team. I
understand that our team was not helpful in resolving your issue and
didn’t provide the level of service that you’ve come to expect.

Immediately after your complaint, we took the following actions to resolve all of your concerns
effective immediately:
1. Your loan was closed and updated as Paid in Full.
2. We sent you the letter you requested showing your account as satisfied.
3. We immediately filed a UCC-3.
4. We validated your overpayment and processed a refund, which you should have received three days after your complaint.

I sent you an email promptly after your complaint detailing the above, and our servicing team has also reached out. In addition, I responded to your BBB complaint. We've not heard back from you, but if you have other issues please feel free to respond directly to my email.

We take great pride in giving our 100% every day to provide fast and
friendly service to every customer who calls, but in this instance, we
failed. We do our best to train all of our representatives on how to
properly handle customer issues, but your concern was not handled
properly. For that, we are extremely sorry.

We understand your frustration, and we are working to improve our
customer service during this especially difficult time. We hope that
the resolution described above meets your expectations. Again, please feel
free to reach out to me with any additional questions or requests.

Sincerely,
Mark Rambler
President and Chief Operating Officer



Rated 5 out of 5 stars

Carl was great

They got us financed in a very tenuous economic environment. Appreciate their confidence!

April 5, 2020
Unprompted review
Rated 5 out of 5 stars

Straightforward, fair & responsive

This was a straightforward, quick process. Carl was great, responsive, and everything was very transparent. Even the call with the underwriters was painless, and they really understood my business, which, because what we do is not commonly known, is paramount when looking at funding. I highly recommend Credibility Capital, and I've worked with multiple lenders, from traditional to not, and these guys were the best.

Oh, and the terms were reasonable and fair.

March 24, 2020
Unprompted review
Rated 5 out of 5 stars

Carl was great!

My Rep was Carl.. He was absolutely awesome. Took the time to get to know my business and what my needs were. Then Made it work. I had a very difficult and complex situation, but he figured out the right program, and I could not be happier!

March 10, 2020
Unprompted review

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