Credit Engine Reviews 2,184

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 977 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, finding the platform easy to navigate and understand. Many people praise the service for its efficiency and the clarity with which information is presented, especially regarding credit scores and loan options. The staff and customer service are consistently described as helpful, professional, and understanding, providing clear explanations and quick resolutions. However, some customers were dissatisfied with unexpected charges, reporting confusion or a lack of awareness regarding subscription services that led to deductions from their bank accounts. A few other people also felt that the company did not deliver on promised financial assistance, leading to confusion and frustration regarding payments and loan applications.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the quick setup,... See more

Service

Customers had positive experiences with service, often praising the efficiency and helpfulness of the... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the helpfulness and... See more

Payment

Consumers express significant dissatisfaction with the payment process, frequently reporting unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more

Company replied

Rated 4 out of 5 stars

I’ve just signed up with them, and the person I spoke to was very helpful. He walked me through the forms and explained everything as we filled them out. I would recommend Credit Engine to anyone who... See more

Company replied

Rated 4 out of 5 stars

It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock

Company replied


Company details

Written by the company

Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service, easy help for live chat. Easy to use

April 10, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Joanne,

Thank you for your fantastic 5-star feedback!

We're so pleased to hear you found our service brilliant. We strive to make the experience as seamless as possible.

Your positive review means a lot to our team!

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Quick and easy to cancel

April 11, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Rocco,

Thank you for your 5-star feedback!

We're pleased to hear that the cancellation process was quick and easy for you.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

I found credit engine extremely helpful…

I found credit engine extremely helpful and easy to use, my whole application took less than 10 minutes and would happily recommend it to friends and family.

April 11, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Colin,

Thank you for your fabulous 5-star review!

We are delighted to hear that you found Credit Engine extremely helpful and easy to use, and that your application was completed so quickly.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

They were very helpful

They were very helpful

April 11, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Zoe,

Thank you for a nice 5-star review!

We're delighted to hear that our team was very helpful.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

It was a good experience.

It was a good experience for the time being but I already viewed my credit score on another platform. It was also easy to cancel my subscription and I wasn’t charged!!

April 11, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Camila,

Thank you for a great 5-star review.

We're glad to hear that you had a good experience and found the cancellation process easy.

We understand you'd already checked your score elsewhere, but we appreciate you giving us a try!

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Great company easy to understand

Great company easy to understand

April 10, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Romina,

Thank you so much for your 5-star review!

We're glad we could be helpful.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Easy navigation

Easy navigation

April 9, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Thank you for your 5-star feedback!

Kind regards,

The Credit Engine Team

Rated 1 out of 5 stars

Didn't even sign up to this website but…

Didn't even sign up to this website but some how manage to get most of my details and try to take money out of my account. No customer support service apart form login an issue via email not happy .. stop try to take money out my account

April 9, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Gavin,

I would like to speak with you to discuss this further.

Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?

You can also contact us via the contact form on our website.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Helpful

Very helpful

April 9, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Lenny,

Thank you so much for your 5-star review!

We're glad we could be helpful.

Kind regards,

The Credit Engine Team

Rated 4 out of 5 stars

Good service

April 8, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Bhavani,

Thank you for taking the time to leave us a 4-star review.

We're delighted to hear you had a very good experience!

Kind regards,

The Credit Engine Team

Rated 1 out of 5 stars

Complete scam have been taking money…

Complete scam have been taking money out of my account for applying for a loan now I can’t get in touch with the to cancel. BEWARE!!!

November 7, 2025
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Daniel,

Thank you for your time today; I am pleased we were able to resolve the issue.

Please do not hesitate to contact us if we can be of any further assistance.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Excellent

Excellent!
I would recommend to anyone!

April 7, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Courtney,

Thank you for your excellent 5-star review!

We are so pleased to hear you would recommend us to others.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Excellent service

Excellent service

April 7, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear David,

Thank you for your fantastic feedback!

We are so pleased to hear you had an excellent experience.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Amazing service

April 6, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Thank you so much for your kind words!

We're thrilled to hear you had an amazing experience with our service.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend

April 6, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Harley,

Thank you for taking the time to leave us this wonderful review!

We're thrilled to hear that you highly recommend us.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Good company

Quik and straight forward

April 5, 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Anastasija,

Thank you for your fantastic 5-star review!

We're delighted to hear that you found our process quick and straightforward.

We appreciate your business and hope to serve you again in the future.

Kind regards,

The Credit Engine Team

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