Creditfix Reviews 43,602

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and understanding, making interactions pleasant and supportive. Many people highlight the excellent customer service, noting that agents are professional, courteous, and go above and beyond to provide clear guidance and resolve issues efficiently. The service provided is consistently described as professional and effective, with many consumers appreciating the ease of managing their payments and the overall support received during challenging financial times. However, some customers experienced difficulties with the company's contact process, reporting issues with receiving timely responses or updated documents. A few people also mentioned concerns regarding the closure process of their accounts, indicating delays in receiving completion certificates and needing to escalate issues to external authorities to finalize their arrangements.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness,... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and understanding of the... See more

Payment

Users describe positive interactions with payment. Many customers appreciate the helpful and understanding... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers found staff to be very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Noodhish has been amazing supporting me with what was an extremely stressful time of my life, moving home and trying to sell and buy whilst on an IVA but he explained everything clearly and supported... See more

Company replied

Rated 5 out of 5 stars

I have been with Creditfix for around two years now and I cannot fault them for the service I recieve. Yesterday, i needed to contact them in regards to some health issues I am having which has led... See more

Company replied

Rated 5 out of 5 stars

Agent Karan on call was absolutely amazing!! Provided best service and help in my difficult time. Many thank to all Team of Credit fix great team!!! Knowledgeable and professional service!!... See more

Company replied

Rated 5 out of 5 stars

I was jelped,supported,and guided, and was finally able to understand process to my queries. Staff was very patient, and helpful, and was able to solve all my questions. Excellent job, Ruth Sefali... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44K reviews

5-star
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Rated 5 out of 5 stars

I spoke to Kathleen today to make a on…

I spoke to Kathleen today to make a on time card payment as my registered card has been cancelled. We had a couple of attempts that didn't work, so she asked me to end the call so she could call me back, this worked first time. Kathleen was very helpful and totally unflustered throughout the call making the whole experience go well.

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Yoused WhatsApp communicated with…

Yoused WhatsApp communicated with Charlie excellent service. Took time to listen about situation to help fix the problem. No extra pressure.

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 4 out of 5 stars

Was kind and clear

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Just spoke to Charlie on WhatsApp and…

Just spoke to Charlie on WhatsApp and got everything sorted out.
Charlie is a great guys very understanding and gets things done thank you Charlie for all your help today.

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Charlie was great thanks for the help!

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Customer service

Spoke to a lady named zoe who helped with my query over whatsapp. Was very quick in responding and sorting out my query. I'm very pleased with the outcome

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Zoe was professional and helpful

Zoe was professional and helpful

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Sarvish provided amazing information…

Sarvish provided amazing information and support

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

SARVESH was very helpful and…

SARVESH was very helpful and supportive. Gave me the information I needed quickly and thoughfully. I also wish to say that the entire team at Creditfix is amazing and very empathetic. They are always understanding and helpful. Great work all and keep it up! From a very satisfied customer.

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Charlie (charlies) was great helped me…

Charlie (charlies) was great helped me get everything sorted and was reasuring and understanding but didn't confuse me.Most importantlt he didnt make me feel rushed and made sure everything was covered and followed up the next day with what was done. If only there was more Charlie in customer service

April 23, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Martian was very nice

Martian was very nice. And didn’t make me feel bad for needing a break

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

I was in a bit of a tangle with missed…

I was in a bit of a tangle with missed payments and was anxious to ring, however I spoke to Kathleen and she was amazing and helped me to come up with a soultion to get back on track!

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

I am debt free at last

I am debt free at last. Thanks to Creditfix and not forgetting Mikeal Dhalapah who helped me greatly with clear explanation.
Thank you very much this company is great.

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Ishitah Jeebun Was really helpful put…

Ishitah Jeebun Was really helpful put all my worries to bed and helped me moving forward.

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Quick response

Had to contact credit fix ove a ongoing issue i had with a change of circumstances
I spoke to Zoe who I found to be efficient and empathetic with the situation I found myself in
She soon offered me solutions and options to help me
Many thanks

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

IVA Debts Payments Customer service

Lynsey Peter is the person who was able to help me to make a change to payments on my account. Thank you

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Amazing Customer Service!

Creditfix have been amazing right from the very start of my communication with them. Also very easy to contact via whatsapp for help and assistance. Excellent customer service!

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Peter McKay provided excellent service

Peter McKay provided excellent service, he was understanding and provided resolution to my problem, thank you Peter!

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Kathleen was helpful and understanding

Kathleen was helpful and understanding. She got the solution sorted quickly

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Very quick and helpful advice and…

Very quick and helpful advice and support

April 27, 2026
Unprompted review
Creditfix logo

Reply from Creditfix

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to a member of the team in the future, you can contact us on:
Telephone: 0800 0431 431
Email - customerservice@creditfix.co.uk
Live Chat - www.creditfix.co.uk

All the best,
Sean – Manager

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