I spoke to Morgan, she went through everything thoroughly , explained all their services and support given from they and support credit service advisors. I have just joined with rent reporting to 4 ag... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was helped by Jo today and honestly… what an asset to the Credito service! Jo was so kind, patient and funny while I was on the call with them. Which I feel are very important traits for a credit co... See more
Company replied
Fantastic, they really helped me reframe my thought process towards my credit. It’s also just nice to have someone on your side explaining and coaching on ways to improve without any of the judgement... See more
Company replied
The customer advice agent really made me feel at ease and was honest and put you at ease whilst discussing difficult subjects. I would very much like her to be rewarded in some manner as she was... See more
Company replied
Company details
Written by the company
We help people who are struggling to access the credit they want.
Contact info
Glasshouse, Alderley Park, SK10 4ZE, Nether Alderley, United Kingdom
- credito.co.uk
4.8
Excellent
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Josie's service was outstanding
Josie's service was outstanding, providing detailed and beneficial guidance. The advice was personalized, and I'm truly grateful. I strongly suggest it to others.
January 4, 2026
Unprompted review
Waste of money
I did 12 months with Credito and one of the main perks was that they report your rent so it looks like a loan you are paying off, they advised that you need a full 12 months of paying something off for it to appear favourably on your credit score, I was unable to sign up to the rent payment reporting straight away and when the 12 months is up they automatically terminate without telling you so dont get the benefit.
The monthly call is just someone calling and saying the exact same thing every month, don't miss you payments, dont go spend more than 25% of your credit amount.
They said I did everything correctly but my credit score went down 10 points while with them.
Hopefully when the agreement with them appears on my credit file it will reflect positively but overall I thought it was a waste of time and money, you'd be better getting someone for £240 on finance over a year as it would yield the same outcome but you actually have something to show for it
May 31, 2025
Unprompted review
Reply from Credito
Thank you for your kind words!
We're so glad to hear that you found the advice and service great.
Kind regards,
The Credito Team
This service is a scam no increase in…
This service is a scam no increase in credit score just took money off my bank and requested to refund back my money after wasting my time. Very useless service and dumb.
April 9, 2025
Unprompted review
Reply from Credito
Thank you for your feedback.
We would like to speak with you to discuss this further and look to resolve this.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
Kind regards,
The Credito Team
Josie was very excellent explainer as…
Josie was very excellent explainer as she expalined everything that i doubt and was very friendly and sweet xx
February 6, 2025
Reply from Credito
Dear Rebecca,
Thank you for your 5 star review.
We're delighted to hear that Josie provided excellent explanations and was very friendly and sweet.
We appreciate your kind words and will pass on your compliments to Josie.
Kind regards,
The Credito Team
Very quick and easy phone call
Very quick and easy phone call, explained everything I needed to know and was very happy to help with my questions
January 2, 2025
Reply from Credito
Dear Ryan,
Thank you for sharing your positive experience.
We're glad to hear that the phone call was quick and easy, and that all your questions were thoroughly addressed.
Kind regards,
The Credito Team
Amazing service by Josie was very…
Amazing service by Josie was very informative and really helpful. Tailored advice. Thank you. Highly recommend.
December 9, 2024
Reply from Credito
Dear Courtney,
Thank you for your glowing 5-star review.
We are delighted to hear that our credit report specialist, Josie, provided you with an informative and helpful service.
We appreciate your kind words and look forward to speaking with you again in the future.
Kind regards,
The Credito Team
Warning this service is a scam
Warning this service is a scam. You will get exactly the same boost to your credit score by getting a credit card and paying it off each month as you do from using credito. Signing up to their service can also bring your credit rating down , which no one at credito will want to own up to and they will lie to cover themselves. Save yourself money and don't throw 20 quid a month away
December 2, 2024
Unprompted review
Reply from Credito
Hi Louie, thanks for taking the time to give us your feedback.
We want all of our customers to have a positive experience with Credito so it's disappointing to hear you're not happy with us but I don't think it's fair to say we've lied to you or tried to cover anything up.
We tried to explain that any new account, or line of credit, will often cause your score to dip slightly at the beginning due to the absence of a payment history. This includes a new Credito account and we're very open about that, but the same effect will be seen with new credit card accounts too. Scores do tend to recover and improve afterwards once there's been a history of repayments but it doesn't happen overnight, unfortunately.
If this wasn't clear in our explanation yesterday, please accept our apologies for that but we'd love to resolve this and we've tried to call you today so please get in touch again if you can.
Thank you,
The Credito Team.
Great customer support
Great customer support and the app is easy to use. I have been using Credito for only 2 months now, but I am happy with them so far.
November 14, 2024
Reply from Credito
Thank you for your 5-star review!
We appreciate your comments and we're glad you like it. We're pleased you had a great conversation with agent and credit report specialist Josie!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Very informative
November 11, 2024
Reply from Credito
Thank you for your lovely review!
We appreciate your comments and we're glad you like it. We're pleased you had a great conversation with agent and credit report specialist Josie!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
My Call
"I had an excellent experience with this agent. They provided a clear and detailed explanation of my credit score situation, which really helped me understand the factors affecting it. The agent took the time to go over every detail and offered practical advice on how I can improve my credit score over time. I appreciated their professionalism, patience, and the quality of their guidance. I highly recommend this agent to anyone looking for informed and helpful support in managing or improving their credit score."
November 6, 2024
Reply from Credito
Thank you for your 5-star review, Lucica!
We appreciate your comments and we're glad you like it. We're pleased you had a great conversation with agent and credit report specialist Josie!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Very polite
The person was very informative and polite. She gave me all the information I need
October 29, 2024
Reply from Credito
Thank you for your 5-star review, Benjamin!
We appreciate your comments and we're glad you like it. We're pleased you had a great conversation with agent Josie!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Morgan was very kind and polite
Morgan was very kind and polite, and made sure I was as upto date as I could be with my credit report.
October 7, 2024
Reply from Credito
Thank you for your 5-star review, Carlos!
We appreciate your comments and we're glad you like it. We're pleased you had a great conversation with agent Morgan!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Very knowledgeable
Very knowledgeable. I want to improve my credit score so I can get a mortgage
October 4, 2024
Reply from Credito
Thank you for your 5-star review, Shane!
We appreciate your comments. We are pleased you had a great conversation with your coach, Chloe, and credit report specialist, Chris. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Tea
Very friendly and knowledgeable
Very friendly and knowledgeable. With high understanding of their topics.
October 4, 2024
Reply from Credito
Thank you for your 5-star review!
We appreciate your comments. We are pleased you had a great conversation with your coach, Jo, and credit report specialist, Chris. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Tea
A great experience!
A massive shoutout to Kim and Laura for their professionalism and amazing customer service. They were straight to the point, explained what needed to be done and provided me with a game plan to get me on the right track. A great service and I can't wait for our monthly calls to discuss my progress.
September 17, 2024
Reply from Credito
Thank you for your 5-star review Ronel!
We appreciate your comments. We are pleased you had a great conversation with your coach, Kim, and credit report specialist, Lauren. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Fantastic service
Gave a very clear breakdown on what I need to do to maintain and improve my credit report. Very helpful.
September 30, 2024
Reply from Credito
Thank you for your 5-star review Nate!
We appreciate your comments. We are pleased you had a great conversation with your coach, Chloe, and credit report specialist, Chris. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
WOWW
WOW, is the first word that comes to mind. Seriously. For the amount you pay and the service you receive, is absolutely incredible. I am so impressed and excited for the future!!!
September 27, 2024
Reply from Credito
Thank you for your 5-star review!
We appreciate your comments. We are pleased you had a great conversation with your coach, Jo, and credit report specialist, Natalie. We will certainly pass on your lovely words.
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Outstanding Service from Jo!!😆😆🥰
I was helped by Jo today and honestly… what an asset to the Credito service! Jo was so kind, patient and funny while I was on the call with them. Which I feel are very important traits for a credit coach, especially so being someone who is quite uninformed and uneducated regarding credit. Hence why I joined the service. Jo has created a lasting impression for Credito and has inspired an encouraging ethos towards my credit. I’m excited to work with Credito to improve my score going forward😆😆🥰
September 27, 2024
Reply from Credito
Thank you for your 5-star review!
We appreciate your comments and we're glad you like it. We're pleased you had a great conversation with your coach Jo, I'll pass on your lovely words!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
Talking to the advisor-very polite and positive
Talking to the advisor, who was very good in making me understand the issues of my credit score and how I can correct it.very good young lady
September 16, 2024
Reply from Credito
Thank you for your 5-star review, Faith!
We appreciate your comments and we're glad you like it. We're pleased you had a great conversation with your credit report specialist Josie!
If you need anything from us, please get in touch via email at messaging@credito.co.uk
Many thanks,
The Credito Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.