Credit Saint Reviews 747

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers had a great experience with this company. Many customers praise the staff for being patient, knowledgeable, and helpful, guiding them through processes and answering all their questions. People appreciate the detailed efforts and clear advice provided, making them feel understood and supported during sensitive situations. The customer service is frequently highlighted as excellent, with many feeling fantastic after their interactions. However, some people were dissatisfied with the service, reporting no improvement in their credit scores or removal of negative marks, despite paying for several months. A few other people also felt that the company did not honor its money-back guarantee, citing issues with refund policies and rude customer service when trying to resolve billing discrepancies.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting being charged for services that yielded no... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction, citing... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising representatives for being... See more

Refund

People report negative experiences with refund, with many reviewers stating that promised refunds were never... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My initial experience with Credit Saint was good. All my questions and concerns were answered. My representative was patient and walk me from A to Z. I flet comfortable and not rushed.

Rated 4 out of 5 stars

It is a very big help to straighten out your credit history. Very helpful people to guide through the process.


Company details

  1. Money & Insurance

Information provided by various external sources

Credit Saint is one of America’s leading providers in credit repair services. Credit Saint offers the most comprehensive credit assistance available in the industry today. It is a place where passionate people fulfill their mission of helping Americans...


Contact info

3.9

Great

TrustScore 4 out of 5

747 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 76% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

SCAM!!!!

SCAM!!!!! Stay away. They make it impossible to cancel, and after you finally cancel, they call nonstop to get you to come back. I wasted 195 a month for four months with no positive ROI. DO NOT DO BUSINESS WITH ANYONE FROM THIS COMPANY.

January 23, 2025
Unprompted review
Credit Saint logo

Reply from Credit Saint

Hi Ryan, We see that you closed your account with us today. As we are unable to call you, per your request, please call in and ask to speak with a Manager. We are very concerned about your perception of us and would like to resolve all of your concerns as quickly as possible. We will take excellent care of you.

Rated 5 out of 5 stars

Help Is Here!!!

Donna was patient, thorough and transparent about the process/program. I hope the results are as good as her customer service skills!!

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Super nice staff and very…

Super nice staff and very knowledgeable. They were able to answer all my questions and help with my issues!! Recommend them to everyone needed this type of service.

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

90 day guarantee they are not going to give you your money back

Their price is way too high for the service they're providing $189 and then plus a starting fee I think it was $200 and some odd dollars and they have a guarantee that they get stuff off your credit so they got some of the stuff off the credit yeah they did something but when I asked in the beginning of the month for a refund of the money they charged me they told me that they couldn't refund my money and I'm going on past 70 Days they have slippery ways of doing business they get you in on that let's charge your credit card automatic I think they was not accountable for what they do I will give them zero Stars there was no calls from this company about what they was doing for me soon as I signed up is just take your money I keep on taking it ((((((( do not do business)))))))......

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

90 day money back guarantee is a scam

90 day money back guarantee is a scam. Basically you pay around $400 to MAYBE have 1 negative comment deleted from your credit, then once they have JUST ONE THING DELETED, THEY REFUSE TO GIVE YOU THE 90 DAY REFUND. SCAM ON THE MIDDLE CLASS TRYING TO GET THEIR CREDIT ON TRACK. DO NOT PAY THEM

December 31, 2024
Unprompted review
Credit Saint logo

Reply from Credit Saint

When the client requested a refund under our 90 day money back guarantee on December 23rd of 2024, we advised the client that we would simply require proof of their pay for deletions in order to qualify him for the refund he was seeking. The client decided to file this complaint after that call rather than send us the documentation.

We did speak with the client on January 3rd of 2025 and upon receipt of the requested documentation we were able to fully resolve his concerns and honor our Money Back Guarantee. Thank you for giving us the opportunity to address and resolve your concerns while demonstrating our commitment to integrity and our industry. Please do not hesitate to reach back out to us with any additional questions or concerns.

Rated 1 out of 5 stars

For everyone trying to boost your…

For everyone trying to boost your credit score, ABSOLUTELY, stay away from this operation.
I tried to cancel my subscription for 2 months and their employees are trained to refuse every time.
Additionally, they charge $100's upfront and, also upfront for each month of service.
AFTER CANCELLATION, EVEN IF YOU CANCEL close to the end of the month, they will stall and grab your money with one last auto-withdrawal THE NEXT MONTH...STAY AWAY!! GO ELSEWHERE!!!!!!!!!

December 9, 2024
Unprompted review
Credit Saint logo

Reply from Credit Saint

We have made multiple attempts to reach this client in order to attempt to address and resolve their concerns but have had no success. We feel the need to clarify some of this clients misconceptions. First, we do not charge in advance of services - all charges are assessed after the work has been performed. None of our representatives are trained to refuse cancellations and once an account is cancelled there are no further charges. This client was charged, the same day of cancellation hours before they did so for work that had already been performed. Please call and ask to speak with a manager, we will take excellent care of you.

Rated 1 out of 5 stars

worse experience ..

worse experience ... seems all fake and wrong reviews over here, maybe bought ones.
but I had worse experience with them ... bought there service for $79/month ... paying since August and nothing happened at all ... zero/zip, today in Nov, 24, cancelled, wasted my money time for 4 months and no benefit at all ...

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Credit Saint is indeed a Saint!

When you have made some mistakes due to things out of your control, it can be very embarrassing. I called Credit Saint (again) and they were right there to help!! I just spoke to an empathetic and caring Representative at Credit Saint named “Vicki”. She really made me feel better and helped to reduce the “stigma”, because my credit right now is not where I want it to be. She did not make me feel bad, but she offered sound guidance regarding taking care of my credit. I was talking to a real person, not someone just trying to get me to sign up and that’s that. Everyone needs a Representative that is responsive and caring, because Credit Saint is a Saint!!!

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Credit Saint does things right !

Credit Saint did exactly what they said they would do and in a timely manner . I would recommend them to my friends.
They can help you resolve any credit issue you may have.

Thank you to all involved at Credit Saint
Great customer service.

November 11, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!

SCAM!! I did the 90 day program. It cost me roughly $700 and my credit score didn't budge. SCAM !!! They have hundreds of (paid for) fake positive reviews online. DONT DO IT!!

November 5, 2024
Unprompted review
Credit Saint logo

Reply from Credit Saint

Unfortunately, we are not able to locate any clients using the information provided. We would like an opportunity to address your concerns if you are willing to contact our Client Service department and speak with one of our members of management.

Rated 1 out of 5 stars

These are a scam company

These are a scam company, they did not work on my account and they refuse to refund my money. Never do business with them.

October 21, 2024
Unprompted review
Credit Saint logo

Reply from Credit Saint

We have made numerous attempts to reach you by telephone and email without success. We are committed to resolving this matter to your satisfaction. Please call in and ask for a member of leadership, we promise to take excellent care of you.

Rated 1 out of 5 stars

Called to get some information

Called to get some information. Decided to think about if this was right for me. The attitude of the REP dramatically changed. Being nasty, and not welcoming. Trying to guilt me saying I'm wasting his time calling. That just goes to show they are trying to get you.
I kept hearing the "90 day" guarantee, but you have to have the service for 90 days before asking for a refund.

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

Notice how on these reviews no one says…

Notice how on these reviews no one says this company actually fixed their credit. Interesting, are these paid reviews? I don't just want good customer service, I want my actual credit repaired. Can you get the job done is the question and I'm choosing not to call because no one has stated their credit was actually repaired.

October 7, 2024
Unprompted review

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