I was confused as to the website I should log into as a member, but Vanessa set me straight. She sent a link to my email wherin I could gain access to Credit Secrets. She also advised me to make a p... See more
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Based on these reviews
It was a wonderful expierience for me! I had a problem getting logged into the program, so I thought (it was my fault the whole time lol). Customer service communicated very well and were persistent.... See more
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I understand that life can get busy, and it's great to hear that you are planning to try out CreditSecrets.com when you have more time. It's reassuring to know that if you encounter any issues with th... See more
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I am extremely greatful to become a Credit Secrets Member! I'm excited about Joining the Credit Secrets Smart Money Club which will provide me with enough insight and guidance to navigate my Credit Jo... See more
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Company details
About CreditSecrets.com
Written by the company
PLEASE CONTACT US FIRST! If you are here because of a bad experience, please give us a chance to help with any customer support issues by calling us at 877-215-6015 or emailing us at support@creditsecrets.com. We are open Monday thru Friday, 9am Eastern - 7pm Eastern.
The Best Selling Credit Secrets Book Is The Path To Solving Credit Problems Fast!
***IMPORTANT: There are many imposters on Amazon! We do NOT sell our book on Amazon. Be sure to look for the book written by Scott and Alison Hilton, the one and only original Credit Secrets only sold at CreditSecrets.com.***
Consumer credit reports are filled with errors that often go overlooked. But, if you know what to look for, you can leverage these errors to your advantage. In a sense, you can erase bad credit history with the knowledge you gain after reading the Credit Secrets book. Credit Secrets provides strategies for improving credit scores, resolving debt issues, and managing personal finances more effectively.
Contact info
312 W 2nd St #A747, 82601, Casper, United States
- 877-215-6015
- support@creditsecret.org
- creditsecrets.com
4.8
Excellent
1K reviews
Replied to 64% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Because of the support of careing…
Because of the support of careing support team. That care about people
January 28, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Georgette! We truly appreciate your kind words. Our caring support team works hard to make sure every member feels heard and supported, and it means a lot to know that came through in your experience.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
For a very long time l worked on my…
For a very long time l worked on my credit score now here I’am still trying to up my credit score. Since I have been working with credit Secret thank you. 7 yrs
January 28, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you for sharing your experience, Anita. Credit improvement is a long-term process, and consistency truly matters. We’re glad to hear you’ve stayed committed to improving your credit and that Credit Secrets has been part of that journey for the past seven years. We appreciate your trust and your continued commitment to the process.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
The staff at Credit Secrets are at the top!!
The staff at Credit Secrets are at the top of my list for Customer Service. I had a big problem withe signing in to my dashboard after a few bumps along the way, we got it. My first 5 star day.
January 26, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you so much for the 5-star review, Ellen. We’re thrilled to hear that our support team was able to help you work through the dashboard sign-in issue and get everything resolved. Those bumps can be frustrating, so it’s great to know the team delivered the level of customer service you expect. Congratulations on your first 5-star day — we appreciate you taking the time to share your experience.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I THANK GOD FOR ALBERT Z
I THANK GOD FOR ALBERT Z. HE IS KIND, DILIGENT AND EXTREMELY COURTEOUS! ALBERT, CONTINUE TO DO YHE LORD'S WORK ACCORDING TO DEUTERONOMY 28:12! THANK YOU SO MUCH FOR SPECTACULAR CUSTOMER SERVICE ❤️
January 23, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you for your kind words, Jessica. We’re glad to hear that Albert Z. provided you with such attentive, courteous, and dedicated support. Delivering respectful and high-quality customer service is something we take seriously, and it’s always great to see that reflected in a member’s experience. We truly appreciate you taking the time to share this.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Credit secrets
The experience was great and it wasn’t too hard to find
January 21, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you for your review. We’re glad to hear you had a great experience and found everything easy to navigate. Making our resources clear and accessible is important to us, and we appreciate you taking the time to share your feedback.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Regaining your Confidence with your Credit Score in the future.
I was having doubts on repairing my credit score and Credit Secrets gave me hope to fix it and move on. I would recommend the Automator for those who fear doing it by theselves. From fear of an un-fixabel credit future to gaining confident in moving forward to your bright credit worthy future; you can count on Credit Secrets with confidence.
January 21, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Taifita! We’re so glad to hear that Credit Secrets helped restore your confidence and gave you hope about your credit future. Moving from doubt to confidence is a powerful shift, and we’re honored to be part of that journey.
We’re also happy you found value in the Automator — it’s designed to make the process more manageable for those who want added guidance and structure. Your encouragement to others means a lot.
We’ll be here to support you as you continue building that bright, credit-worthy future.
If there’s anything we can do to help along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Professionally managed credit crew on my side
From the professional conversation and expectation that we set up together truly makes me feel like this is something that will finally make a difference and an immediate impact in my life ad my financial well being. I'm finally excited about the future.
January 20, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you so much for sharing this! We’re honored to be on your side and glad the professional conversation and clear expectations helped you feel confident moving forward. That excitement about your future is exactly what we hope to inspire.
Real progress starts with clarity and action, and we’re here to support you as you make meaningful changes in your financial well-being. We appreciate your trust and look forward to being part of the difference you’re ready to create.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
My issue was understood and fixed in a…
My issue was understood and fixed in a timely manner.
January 17, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Kenneth! We’re glad to hear your issue was clearly understood and resolved in a timely manner. We appreciate your feedback and the opportunity to assist you!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Get your money back right away!
I wanted to do the Credit Secrets and the guy that I talked to was transferring me over to one of the so called Directors and all I got was a BUSY SIGNAL and then hung up on! No phone call back. No nothing. I called back but got nothing but the runaround. I asked for a refund and finally got my money back.
January 16, 2026
Unprompted review
Very patient and knowledgeable about…
Very patient and knowledgeable about his job!
January 16, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Dorian! We’re glad to hear our representative was patient and knowledgeable. We appreciate your feedback and are always happy to help!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
That this is a very good start for me
Customer service was very helpful and polite and helped me with my questions and answers thank you very much.
January 14, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Natalie! We’re glad to hear this has been a very good start for you and that our customer service team was helpful and polite in answering your questions. We appreciate your feedback and look forward to supporting you as you continue your journey.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Exceptional Customer Service
The representative listened to my issue/concern and confirmed the issue. He then proceeded to outline my options and ask me which I would be more comfortable with, and resolved it according to my wishes. Was very professional and pleasant. He was patient and courteous. I am pleased with the outcome.
January 14, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Marianne! We’re pleased to hear our representative took the time to listen carefully, clearly explain your options, and resolve the issue in the way that made you most comfortable. Providing patient, courteous, and professional service is very important to us, and we’re glad the outcome met your expectations.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I've completed CS Part 1 letters & use Automator
I have used their Part 1 letters in the Automator. As you go through the process, if the creditor does not follow the legal process they are in federal violation, or not in compliance with section blah blah of the fair debt collection practices act already built in these letters. You have to follow CS guidelines to make it work but it makes the letter to the creditor very professional telling them they are in violation of federal law, sections, etc... And at these points we need all the help we can get as this is exhausting & very scary. Another bonus is using the online certified mail website to mail each letter. You now have backup, tracking & signatures for each letter when they pick it up. No driving to the post office only during business hours. When your done creating your letter you ship it online & they send it out as soon as they can w/ confirmation. If you personally try to check if the letter is picked up at post office I promise you its very hard to get anyone to answer the phone at a post office plus you end up going thru usps online & that does not always work. I've done it.
Good Luck to all of you.
September 29, 2025
Unprompted review
Reply from CreditSecrets.com
Thank you for sharing such a detailed update on your experience. We’re glad to hear you’ve completed Part 1 and are using the Automator as intended. You’re absolutely right — following the Credit Secrets guidelines step by step is key, and the letters are designed to clearly document compliance requirements in a professional, legally grounded way.
We also appreciate you highlighting the value of online certified mail. Having tracking, confirmation, and documentation without the added stress of post office visits can make a big difference, especially during a process that can feel overwhelming at times.
Thank you again for sharing encouragement with others who may be just getting started. We’re here to support you as you continue forward.
If there’s anything we can do to assist along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Just stating put but expecting great things to raise my scores.
Just stating put but expecting great things to happen!
January 5, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Andrew! Getting started is a big first step, and we’re glad to hear you’re expecting great things ahead. We’ll be here to support you as you work toward raising your scores and reaching your goals.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Working diligently in help get started
Working diligently in help get started, very happy.
January 12, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Thomas! We’re glad to hear our team worked diligently to help you get started and that you’re very happy so far. We appreciate your feedback and look forward to supporting you as you move forward!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I had a glitch when my order was…Total surprise I got a response on the weekend
I had a glitch when my order was processing. I checked all online possible locations and nothing showed up. I then wrote an email about not receiving a message, a welcome or error message. I did not think I would get a response on a weekend night so I did not check my emails until Sunday night, and to my surprise I had several messages, one was an apology and it included the acceptance of my order processed, my welcome letter and login information. Oh yes, I am delighted and surprised. Excellent Customer Service. The representative Kristy evensent me a separate email regarding a refund on the way, I had actually paid twice or the system did it. I appreciate this kind of service because that gives me confidence that this is a great example of what I can expect during my new relationship with their organization. I am grateful and will totally recommend them to family and friends and acquaintances based on their great service exceeding my expectations. Way to go, I mean it from the bottomof my heart. I believe I willbe able to expect great results from my membership and purchase, plus they are 24/7/365.
Thank you very much Credit Secrets. Your reputation obviously is based on standards, because you were there, went into action so that speaks volumes.100%
January 10, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Lavonna! We’re truly grateful for your thoughtful and detailed feedback. We’re glad our team was able to respond quickly, even over the weekend, resolve the processing issue, and make sure you received your welcome information and login details. It’s also great to hear Kristy was able to identify the duplicate charge and take care of the refund promptly.
Your confidence in our service means a great deal to us, and we’re honored by your recommendation to family and friends. We’re excited to support you throughout your journey and truly appreciate your trust in Credit Secrets.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
Money Back Guarantee is NOT TRUE
Money Back Guarantee is NOT TRUE. I tried this service and didn't find it useful so cancelled my account. I never accessed the resources, however I was continually charged for months. When I got in touch, the recurring subscriptions were refunded but not the original payment that was supposed to have a money back guarantee on it.
January 9, 2026
Unprompted review
Reply from CreditSecrets.com
Hi Elizabeth,
We’re sorry you felt disappointed with your experience, and we appreciate the opportunity to clarify for readers.
Credit Secrets does offer a money-back guarantee, which applies under the specific terms outlined at the time of enrollment. In your case, recurring subscription charges were refunded once you contacted support, and your account was cancelled.
The initial enrollment payment falls under the stated guarantee conditions, which differ from ongoing subscription billing. While we understand that can be frustrating, the outcome followed the terms agreed to at signup.
If you’d like us to review your account again or have questions about the guarantee terms, our support team is always available at support@creditsecret.org or 877-215-6015, Monday–Friday, 9am–7pm ET.
— Credit Secrets Team
#trusttheprocess
Great Start On My Credit Journey
I am extremely greatful to become a Credit Secrets Member! I'm excited about Joining the Credit Secrets Smart Money Club which will provide me with enough insight and guidance to navigate my Credit Journey. Thanks to Daniella for helping me make needed adjustments so I can move forward!
January 9, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Lawrence! We’re excited to have you as a Credit Secrets member and glad to hear you’re off to a great start on your credit journey. It’s wonderful to know the Smart Money Club is giving you the insight and guidance you’re looking for, and we’re grateful to Daniella for helping you make the adjustments needed to move forward. We appreciate your enthusiasm and look forward to supporting you along the way!
If there’s anything we can do to support you, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
After initially signing up
After initially signing up, I had to put everything on hold due to medical issue. In getting back to using the site again, Dina was a great in helping me walk through the setup and downloads. Thank you!!!!
January 9, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, Don! We’re glad you were able to get back to the program and that Dina was there to help walk you through the setup and downloads. We appreciate you sharing your experience and hope everything is going well as you move forward. Dina will be happy to know she made the process easier for you!
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
I had an issue with my order
I had an issue with my order, or so I thought, but come to find it was a classic case of user error and ADHD. I had bought this product over a year ago and, instead of charging my credit card a second time, I was refunded for the second purchase.
January 9, 2026
Unprompted review
Reply from CreditSecrets.com
Thank you, James! We’re glad everything was sorted out and that we were able to quickly identify what happened. We appreciate your honesty and sense of humor — and we’re happy we could take care of the duplicate purchase and issue the refund instead of charging you again.
If there’s anything we can do to support you along the way, don’t hesitate to reach out to support@creditsecret.org or call us at 877-215-6015, Monday – Friday, 9am ET to 7pm ET. #trusttheprocess
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