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Credit Wellness Reviews 

10,709
•
TrustScore 5 out of 5

4.9

Information Service
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Review summary

Created with AI, based on recent reviews

Considering 1,961 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and customer service agents for being exceptionally helpful, patient, and knowledgeable during every call. Consumers find the overall service and user experience smooth, transparent, and truly reassuring when navigating complex credit profiles. Many people emphasize that representatives take the time to answer questions thoroughly and provide clear guidance throughout the process. Though some reviewers were not happy with initial expectations, communication hurdles, or billing details, the majority of clients remain highly satisfied. A few individuals experienced unmet expectations during consultations, difficulties reaching support teams promptly, or unexpected charges on their accounts.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently praised for being exceptionally... See more

Customer service

Consumers find customer service to be positive, frequently praising representatives for being patient,... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the professional support... See more

User experience

Customers felt high satisfaction regarding their user experience, highlighting how representatives walked... See more

Payment

Clients share ambiguous opinions on payment, with some consumers expressing excitement about credit progress... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Archie G. was a great representative for this company. He was very thorough in how he explained everything to me. He kept asking me if I had questions. He went over every detail step by step and I app... See more

Rated 5 out of 5 stars

I spoke and worked with both Amar & Edward P. regarding negative input on my credit report and an unexplained charge I had on my file. I am looking forward to having these negative items removed fr... See more

Rated 5 out of 5 stars

I had an amazing conversation and interaction with Matthew M. while trying to get my account sorted! He was very knowledgeable and friendly while getting me to where I wanted to be after the call! (GR... See more

Rated 5 out of 5 stars

AMMIR WAS AWESOME HELPFUL KNOWLEDGABLE HE PROVIDED EVERYTHING THAT I NEEDED AND WANTED AND VERY PROFESSIONAL HE NEEDS TO RECEIVE A RAISE

Company details

  1. Information Service

Written by the company

We help people understand and monitor their credit. Provide assistance in ensuring their reports are accurate and give them the tools they need to build strong credit profiles.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(10,709)

1,963 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

At first I was hesitant on calling this…

At first I was hesitant on calling this agency but thank GOD I did ibfeel relieved and have hope in my life again thanks to Ms Jodi very sweet, smart, self explanatory with everything to the charges and disputes very professional thank you Jodi you put hope back in my life thank you.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Patiently waiting

Edward P. Went above and beyond for me! We set up my account and im looking forward to seeing the good results. Thanks for your time.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Jason Harper

Jason Harper did wonderful getting me some help today. He was very considerate and clear. Extreamly knowledgeable and very kind. Great service.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Leon Bratford was simply amazing

Leon Bradford was simply amazing. He was very concise, and conscientious in explaining in great detail the processes and billing in an effort to clear up my credit score and clean up other issues. He was a pleasure to speak to and very patient as I rambled on. He must be a a very valuable asset for Credit Wellness and a significant raise is due to him. I wish Leon well in Life as well as in soccer (lol). Any questions or comments please contact me.
Sincerely
Tony Martin
586.596.5785

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Thank you Jacob u have helped me & I’m grateful 🥹 thank you for being patient with me

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Anthony was great

Anthony was great, helped me to find out and submit all the documents that were required.
Amazing work.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Esther was the representative that…

Esther was the representative that assisted me.
I called to see what I needed to do to start working on my credit. She not only explained to me in words I could understand, she made me feel like it isn't impossible to rebuild my credit.
she went over what was making a negative impact and started the process to rebuild my credit.
I was at work and she was very patient. She gave me time to place her on hold and get the things I needed and walked me through the process.
THANK YOU! ESTHER!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great value

Mr. Eli S. Really helped me and I'm very happy for the help to come up with solution to my problems.

August 25, 2026
Unprompted review

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